Fowler Kia of Longmont - Service Center

En español. Coche nuevo 2023, en garantía por 5 años. Fui al servis porque me apareció una luz en el tablero que necesitaba cambiar aceite aunque ya lo había hec Coche nuevo 2023, en garantía por 5 años. Fui al servis porque me apareció una luz en el tablero que necesitaba cambiar aceite aunque ya lo había hecho 4 meses antes. Me dijeron que tenía que hacerlo de nuevo porque era necesario según la "Service Advisor: K.Kreutzer". Estuve de 10:00AM hasta las 3:00PM. Pagué 390.13. No me solucionaron lo de la luz. Tenía que volver para hacer porque había cables comido por ratitas y que el costo podía ser de $600 y para arreglarlo iba a tomar más tiempo. No me sentí cómoda con el trato por eso fui una segunda consulta a Firestone. Me dijeron: “NO CHEWED WIRES FOUND, MOST LIKELY NEED COMPUTER REFLASH REC TO DEALER”. No me cobraron NADA. Volví al Fowler. Llegue a las 10:00 AM. Le explique a "Service Advisor: K.Kreutzer" lo que me habían dicho en Firestone, le llevé los papel. De muy mala manera me dijo que JAMÁS ellos toman diagnósticos de otro lugar. A la a la 1:00PM aproximademante, me dijeron que efectivamente ratitas habían comido los cables. Resignada, les dije que podían hacer el arreglo. A las 5:00 PM me dijeron que había cambiado los cables pero que faltaba una parte “ACTIVE AIR FLAP REPLACEMENTE DUE TO DAMAGE FROM RODENT DAMAGE” (copido de recibo). Esa parte me costaba 1010.14 si quería que la podía encargar. Me dieron que no estaba cubierta por la garantía. El costo de esta parfe fue de 382.72. Le dije que no podía pagar ese dinero. Consulté con un Increíble mecánico que NO ME COBRÓ NADA y me chequeó que sí habían cambiado los cables y que la parte que faltaba no podía costar más que $50. Me sugirió ir a otro dealer. Fui al Grand Kia. Me dijeron que faltaba esa parte, que la tenían que encargar, SIN COSTO! A los dos días me llamaron que estaba la parte. Fui. La colocaron. SIN COSTO! Mi auto quedó arreglado. Por último: El trato de la Service Advidor fue absolutamente agresivo y con falta de respeto. Posiblemente porque mi inglés es de latina. Cuando me dijo que tenía que pagar 1010 dólares por la parte, de la desesperación, se me cayeron lágrimas y le repetí tres veces que no podía pagar eso. La actitud de ella fue: “I’m done with you”. More

New car 2023, under a 5-year warranty. I went to the service center because a light appeared on the dashboard indicating that I needed to change the oil, even though I had done so just fou I went to the service center because a light appeared on the dashboard indicating that I needed to change the oil, even though I had done so just four months earlier. They told me I had to do it again because it was necessary, according to the "Service Advisor: K. Kreutzer." I was there from 10:00 AM until 3:00 PM, and I paid $390.13. They did not resolve the issue with the light. I was told I had to return for another service because the wires had been chewed by rodents, and the cost for fixing it could be $600, with more time needed to repair it. I didn’t feel comfortable with the service, so I sought a second opinion at Firestone. They told me, "NO CHEWED WIRES FOUND, MOST LIKELY NEED COMPUTER REFLASH REC TO DEALER." They didn’t charge me anything. I went back to Fowler. I arrived at 10:00 AM and explained to "Service Advisor: K. Kreutzer" what Firestone had said and gave her the paperwork. She rudely told me that they never accept diagnoses from other places. Around 1:00 PM, they told me that indeed, rodents had chewed the wires. Feeling resigned, I told them they could proceed with the repair. By 5:00 PM, they told me they had changed the wires but that a part was still missing: "ACTIVE AIR FLAP REPLACEMENT DUE TO DAMAGE FROM RODENT DAMAGE" (quoted from the receipt). This part would cost $1,010.14, and they said I could order it if I wanted. They also told me it wasn’t covered under the warranty. The cost for this part was $382.72. I told them I couldn’t afford that. I consulted with an amazing mechanic who didn’t charge me anything and confirmed that the wires had been changed and that the missing part should not cost more than $50. He suggested I go to another dealer. I went to Grand Kia, and they confirmed that the part was missing, but they would order it without any cost to me. Two days later, they called me to say that it had disappeared. Lastly, the treatment I received from the Service Advisor was absolutely aggressive and disrespectful, possibly because of my accent. When she told me I had to pay $1,010 for the part, I was so desperate that I cried and repeated three times that I couldn’t afford it. Her response was, "I’m done with you." More

I am new to CO, made an appointment to have an oil change. Appt scheduled for 3:00 pm. I arrived on time, and asked for the tech to check my air. I waited patiently to have my air issues dismissed and change. Appt scheduled for 3:00 pm. I arrived on time, and asked for the tech to check my air. I waited patiently to have my air issues dismissed and oil change was not completed till 4:30 pm. My car was not washed, but another customer interested in purchasing a new car, car washed as they waited. I cash out and review my receipt in car as I am driving back home to read on receipt that they did not rotate my tires although it was suppose to be part of the oil change. The technician also failed to place the sticker inside the car showing when the next oil change is due. I was disappointed in the lack luster energy of the techs and laziness not to rotate tires or wash car. More

This dealership was GREAT when it was I25 Kia. Change in ownership is TERRIBLE! Took me four days to reach someone in service. No one returned my messages. Was then told they would need to order t Change in ownership is TERRIBLE! Took me four days to reach someone in service. No one returned my messages. Was then told they would need to order the part and they would let me know when it came in. They expected 3-4 days. Called again a week later. It had come in but, their messaging system hadn’t notified me. Scheduled my two routine maintenance items. Arrived for service. Was told 1.5-2 hours. They came out at 2 hours told me their tool to install my belt had broken and they would need to order a new tool. I waited another 45 minutes for my car. They also tried to charge me $20 than I was quoted on the phone. They did adjust it. I was told a week for the tool. Called at two weeks and no tool. It is now a month later with no communication and no tool. I waited on hold for 25 minutes to hear your excuses. To be fair they offered to install my belt for free due to the hassle. I drive 2.5 hours each way to come here. I am done with the POOR customer service. Do what you say you are going to do. No more games. There are plenty of other KIA dealerships to choose from. You have lost my next car purchase and service for the future. More

Awesome and easy! I recently bought and ordered a brand new Telluride from I25 Kia. I had nothing but exceptional service from the day I called to see if I could test d I recently bought and ordered a brand new Telluride from I25 Kia. I had nothing but exceptional service from the day I called to see if I could test drive one to the day I took it home. I highly recommend Nicole, she answered every text I sent her (and there were a lot) in a very timely and helpful manner. An overall amazing experience! More

Nicole and Joe were amazing to work with. They provided excellent service through the entire process. I highly recommend this dealership and these two individuals. excellent service through the entire process. I highly recommend this dealership and these two individuals. More

New Sportage Beau Wenger was fantastic at not pressuring us to make any purchase. We came in and were immediately greeted with a smile and pointed in the right dir Beau Wenger was fantastic at not pressuring us to make any purchase. We came in and were immediately greeted with a smile and pointed in the right direction of the Kia Sportage. We took it for a test drive and decided to buy. They were very busy it being a Saturday, but he was great at ensuring we were updated on our progress of buying the car and happy with our purchase. I look forward to the future of driving on the road in my new Kia! More

No stress! Recently bought a Kia then month later bought Dodge Truck! I loved the Kia but I like the truck better.i worked with Darrel Hudson both times picking Recently bought a Kia then month later bought Dodge Truck! I loved the Kia but I like the truck better.i worked with Darrel Hudson both times picking vehicle her was easy to figure out and find pricing, no haggle.. even though I tried. But price wasn't hidden or was I asked to run credit before telling price. After leaving Dealership I called and asked for totals including taxes Dealership fees etc. I was provided all information I asked for. I knew if I wanted extra Warrenty services that would come with the financing It was very easy, especially since I was pre approved and had all documentation I needed when I came in to purchase. Very friendly. Pretty Quick in/out. I did not have a trade in so that might have been the reason for being so quick. I feel the customer service was really good. During the financial part of the time, I was offered various extras to choose from if I desired. Amanda in finance did not force anything at all. She let me know what I had in Warrenty and told me when it would end, if I wanted more services she would tell me. I asked so I received. I found that I found a dealership that I am actually fond of. I had no stress. More

Treat us like family (that they like)! We just purchased our 3rd auto from this dealership and just appreciate them so much. We have other Kia Dealerships closer to us, but choose to return We just purchased our 3rd auto from this dealership and just appreciate them so much. We have other Kia Dealerships closer to us, but choose to return here due to the exceptional service. It's worth the drive even for something as simple as a schedule oil change. They are friendly and professional and most of all you know they are sincere in their attitude. Thank you! More

They have really gone down hill - Service Dept and GM/Owner I bought my Kia here in 2013 and was previously happy with the customer service in the service dept. Unfortunately they have gone down hill and it lo I bought my Kia here in 2013 and was previously happy with the customer service in the service dept. Unfortunately they have gone down hill and it looks like they have lost some good employees. My recent experience was very unpleasant and my interactions this week with Joe in the service dept and Joe, the owner/GM, were awful. Joe even mentioned that two employees had recently walked out. When I was charged $35 for 5 minutes of work I questioned Joe and he was rude and told me to call Phil. When I called Phil and explained that I had been accustomed to their previously high level of customer service and was surprised with how unpleasant Joe was and how ridiculous the service charge had been for 5 minutes he told me that he wasn't in business to provide free service and hung up on me. I have worked in the customer service field for years and was blown away that an owner/GM would be so rude to a customer. Not sure what happened to this business but although we are in the market for a new car I wouldn't buy a car from them (or get one serviced here) if they were the best deal in Colorado. More