Fowler Kia of Longmont

En español. Coche nuevo 2023, en garantía por 5 años. Fui al servis porque me apareció una luz en el tablero que necesitaba cambiar aceite aunque ya lo había hec Coche nuevo 2023, en garantía por 5 años. Fui al servis porque me apareció una luz en el tablero que necesitaba cambiar aceite aunque ya lo había hecho 4 meses antes. Me dijeron que tenía que hacerlo de nuevo porque era necesario según la "Service Advisor: K.Kreutzer". Estuve de 10:00AM hasta las 3:00PM. Pagué 390.13. No me solucionaron lo de la luz. Tenía que volver para hacer porque había cables comido por ratitas y que el costo podía ser de $600 y para arreglarlo iba a tomar más tiempo. No me sentí cómoda con el trato por eso fui una segunda consulta a Firestone. Me dijeron: “NO CHEWED WIRES FOUND, MOST LIKELY NEED COMPUTER REFLASH REC TO DEALER”. No me cobraron NADA. Volví al Fowler. Llegue a las 10:00 AM. Le explique a "Service Advisor: K.Kreutzer" lo que me habían dicho en Firestone, le llevé los papel. De muy mala manera me dijo que JAMÁS ellos toman diagnósticos de otro lugar. A la a la 1:00PM aproximademante, me dijeron que efectivamente ratitas habían comido los cables. Resignada, les dije que podían hacer el arreglo. A las 5:00 PM me dijeron que había cambiado los cables pero que faltaba una parte “ACTIVE AIR FLAP REPLACEMENTE DUE TO DAMAGE FROM RODENT DAMAGE” (copido de recibo). Esa parte me costaba 1010.14 si quería que la podía encargar. Me dieron que no estaba cubierta por la garantía. El costo de esta parfe fue de 382.72. Le dije que no podía pagar ese dinero. Consulté con un Increíble mecánico que NO ME COBRÓ NADA y me chequeó que sí habían cambiado los cables y que la parte que faltaba no podía costar más que $50. Me sugirió ir a otro dealer. Fui al Grand Kia. Me dijeron que faltaba esa parte, que la tenían que encargar, SIN COSTO! A los dos días me llamaron que estaba la parte. Fui. La colocaron. SIN COSTO! Mi auto quedó arreglado. Por último: El trato de la Service Advidor fue absolutamente agresivo y con falta de respeto. Posiblemente porque mi inglés es de latina. Cuando me dijo que tenía que pagar 1010 dólares por la parte, de la desesperación, se me cayeron lágrimas y le repetí tres veces que no podía pagar eso. La actitud de ella fue: “I’m done with you”. More

New car 2023, under a 5-year warranty. I went to the service center because a light appeared on the dashboard indicating that I needed to change the oil, even though I had done so just fou I went to the service center because a light appeared on the dashboard indicating that I needed to change the oil, even though I had done so just four months earlier. They told me I had to do it again because it was necessary, according to the "Service Advisor: K. Kreutzer." I was there from 10:00 AM until 3:00 PM, and I paid $390.13. They did not resolve the issue with the light. I was told I had to return for another service because the wires had been chewed by rodents, and the cost for fixing it could be $600, with more time needed to repair it. I didn’t feel comfortable with the service, so I sought a second opinion at Firestone. They told me, "NO CHEWED WIRES FOUND, MOST LIKELY NEED COMPUTER REFLASH REC TO DEALER." They didn’t charge me anything. I went back to Fowler. I arrived at 10:00 AM and explained to "Service Advisor: K. Kreutzer" what Firestone had said and gave her the paperwork. She rudely told me that they never accept diagnoses from other places. Around 1:00 PM, they told me that indeed, rodents had chewed the wires. Feeling resigned, I told them they could proceed with the repair. By 5:00 PM, they told me they had changed the wires but that a part was still missing: "ACTIVE AIR FLAP REPLACEMENT DUE TO DAMAGE FROM RODENT DAMAGE" (quoted from the receipt). This part would cost $1,010.14, and they said I could order it if I wanted. They also told me it wasn’t covered under the warranty. The cost for this part was $382.72. I told them I couldn’t afford that. I consulted with an amazing mechanic who didn’t charge me anything and confirmed that the wires had been changed and that the missing part should not cost more than $50. He suggested I go to another dealer. I went to Grand Kia, and they confirmed that the part was missing, but they would order it without any cost to me. Two days later, they called me to say that it had disappeared. Lastly, the treatment I received from the Service Advisor was absolutely aggressive and disrespectful, possibly because of my accent. When she told me I had to pay $1,010 for the part, I was so desperate that I cried and repeated three times that I couldn’t afford it. Her response was, "I’m done with you." More

The staff is very friendly and helpful in regards to the different Kia vehicle options different Kia vehicle options More

Purchased a vehicle a few months ago, which like; however I had a flat tire today and discovered the lug nut key was not in the vehicle. I had to have all four special nuts cut off and required to however I had a flat tire today and discovered the lug nut key was not in the vehicle. I had to have all four special nuts cut off and required to purchase a new key kit. I believe a tire key should be required equipment at sale, just as a key to the ignition. Poor form. More

I’ve been working with this dealership for 10 years (previously i25 Kia) and I just purchased my 6th car from them. Whereas they are not the closest Kia dealer to me, I gladly make the drive to Longmon (previously i25 Kia) and I just purchased my 6th car from them. Whereas they are not the closest Kia dealer to me, I gladly make the drive to Longmont for the great customer service in every department. The service department has always been above and beyond over the years. I just purchased my car with the assistance of Luis, who was truly amazing to work with. And Raya in finance was so personable and thorough and just overall wonderful. Couldnt ask for a better, more seamless experience! More

Purchased a 2022 GMC Sierra Denali two weeks ago from Fowler Kia. I took it into the GMC dealership and they found a hold in the catalytic converter... Not sure how they can sell a vehicle with a punctur Fowler Kia. I took it into the GMC dealership and they found a hold in the catalytic converter... Not sure how they can sell a vehicle with a puncture like this but it leads me to believe that they don't inspect their vehicles at all before selling them. I purchased a $57,000 truck, cash, and now have to spend $3,000 to fix something that should have been taken care of prior to the sale of the truck or at least been notified of the issue. I would not recommend this dealership. The last thing anyone wants to do after spending this kind of money on a truck is to have it in and out of the dealership to fix something that should have been taken care of. I spoke with Tom the General Sales Manager about this for 5 minutes on 1/1/25 and he continued to infer that I put the hole there. I've been off work for the holidays for the last two weeks and have driven just over 100 miles since I purchased the vehicle. The conversation I had with Tom was extremely disappointing for a dealership that should have inspected the vehicle prior to the sale. Highly suggest purchasing a vehicle from another dealership. Very poor experience all around. More

My family and I put Erik through the ringer with this sale. (Sorry Erik!) To his credit, he handled everything with kindness, was quick to respond, and was knowledgeable in his responses. I never felt an sale. (Sorry Erik!) To his credit, he handled everything with kindness, was quick to respond, and was knowledgeable in his responses. I never felt any pressure to purchase/lease and they were willing to work with my time frame as well as through the obstacles that cropped up. I am loving my new wheels. More

I felt so lucky to have had Jamie end up being my sales advisor at Fowler Kia. He was so incredible to work with and made the otherwise arduous process of purchasing/leasing a vehicle quite pleasant. He wa advisor at Fowler Kia. He was so incredible to work with and made the otherwise arduous process of purchasing/leasing a vehicle quite pleasant. He was transparent, knowledgeable, helpful, logical, and extremely personable. He went out of his way to ensure I received a great deal and that my vehicle was delivered as it should have been. I can't recommend Jamie enough! More

Fantastic car buying experience! Erik was incredible to work with and the purchase process was very quick. I would definitely recommend this place. Erik was incredible to work with and the purchase process was very quick. I would definitely recommend this place. More

Erik was very clear and answered all our questions. . i would recommend him to anyone interested in buying a car. . i would recommend him to anyone interested in buying a car. More