Fowler Jeep of Boulder

Buyer Beware of the WE OWE I purchased a 2015 Volvo XC60 based on the written agreement that the dealer was to fix all scratches and dents in the vehicle (there were many). They I purchased a 2015 Volvo XC60 based on the written agreement that the dealer was to fix all scratches and dents in the vehicle (there were many). They wrote up a WE OWE and promised to fix all scratches and dents on the vehicle. I did not want to pay full purchase price until after the WE OWE was completed, but I was coerced into doing so and was told that they are a "reputable" dealership. They would hold up their end of the deal, no questions asked. I asked if the WE OWE would hold up in a court of law and was told 'yes'. The first time the scratches were "fixed" was just a quick buff by their guy who stops by weekly. I washed my car and the scratches reappeared instantly. The next time we took the car back to get "fixed", we were told that a camouflage coat was put on the scratches and that we could not wash the car for a week. I proceeded to ask, if I wash the car after a week, will the scratches re-appear and was told yes. I said, ''This is not a fix, this is just a band aid to cover up the problem.'' In addition to the scratches, there were 2 dents that needed to be fixed which were not addressed. I asked for one of 3 solutions: 1. Take the car back 2. Fix the car like the WE OWE says 3. Reimburse me the cost of getting it fixed. Their response: "You bought a used car. We will reimburse you $200 if you go elsewhere to get it fixed once you show us the bill that the work was performed". This is a simple way of absolving themselves of any future liability and a way to legally give themselves an out. This is unacceptable and not a fair business practice. It's all in writing so we will be pursuing legal avenues in the near future to remedy the situation. I will not be going back to this dealership as I have wasted enough of my time. Save yourself the headache and buy your next vehicle elsewhere. More

Pleasant Experience Everyone we met at the dealership was knowlegeable and pleasant. Jennie Altstatt made our experience not only pleasant but FUN!! Will Loomis pres Everyone we met at the dealership was knowlegeable and pleasant. Jennie Altstatt made our experience not only pleasant but FUN!! Will Loomis presented a very fair deal in a pleasant convivial manner. Thank you to both! I love my Jeep! More

Great Place to buy a Jeep! I love your brand new state of the art facility. My sales rep Jennie was very low pressure and my financial guy Will was great to work with also. Af I love your brand new state of the art facility. My sales rep Jennie was very low pressure and my financial guy Will was great to work with also. After the purchase Jennie followed up to see if everything was ok the following week. Great customer service! Will was extremely helpful when it came to going over the paperwork and numbers. More

Great experience at a Boulder dealership! I recently purchased a Jeep at the Pollard dealership in Boulder and the entire shopping/sales process was pleasant, low key and fair. The staff was h I recently purchased a Jeep at the Pollard dealership in Boulder and the entire shopping/sales process was pleasant, low key and fair. The staff was helpful and informative, and negotiated a fair value for my trade-in. I highly recommend Pollard to anyone buying a new or used Jeep. They were a pleasure to work with! Mike B. More

No pressure, most friendly & helpful salesman Monte was extremely helpful in finding my Jeep Grand Cherokee limited. He was knowledgeable and patient. Would highly recommend you see Monte Hall a Monte was extremely helpful in finding my Jeep Grand Cherokee limited. He was knowledgeable and patient. Would highly recommend you see Monte Hall at Pollard! More

Just a girl looking for a jeep! I enjoyed working with everyone even through the difficult parts like all the paperwork! I got to know the team and they take care of me whenever I co I enjoyed working with everyone even through the difficult parts like all the paperwork! I got to know the team and they take care of me whenever I come in with a concern! More

Great Experience! Jennie and the whole crew at Pollard were super nice, accommodating and professional. They were a pleasure to do business with. They all totally Rock Jennie and the whole crew at Pollard were super nice, accommodating and professional. They were a pleasure to do business with. They all totally Rock! More

Wonderful People and No Pressure! I was looking for my second car, the first one I'd be purchasing myself. I was very worried about going to a dealership as a woman because I had heard I was looking for my second car, the first one I'd be purchasing myself. I was very worried about going to a dealership as a woman because I had heard that the people there pressure you and try to rip you off. However, every person I dealt with was absolutely wonderful, personable, funny, and helpful. There were also several women at the dealership which made me so excited. I figured I'd be hassled by some greasy guy, but instead I got a lovely woman who took me through all the steps and assured me that I could go my own pace without any pressure to make a decision. I ended up purchasing a Honda Fit and I am so excited about it! More

No pressure, super experience James Mayfield was super helpful and straight forward. He asked the right questions and got us into the perfect car for our needs. This is the second James Mayfield was super helpful and straight forward. He asked the right questions and got us into the perfect car for our needs. This is the second Jeep we've purchased at Pollard and they are a fantastic group to work with on all fronts. More

Without hesitation - head to Pollard Walk in the door to low pressure, low haggle, welcoming team in beautiful new building - walk out with the Jeep you came for perfect for your lifestyl Walk in the door to low pressure, low haggle, welcoming team in beautiful new building - walk out with the Jeep you came for perfect for your lifestyle and budget. More