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Fowler Jeep of Boulder
Boulder, CO
241 Reviews
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Showing 241 reviews
January 09, 2018
Interesting to say the least Scott Wilbers, did not even stand up and shake my wife's hand when she was escorted into his office! He sat behind his desk and acted busy. A week Scott Wilbers, did not even stand up and shake my wife's hand when she was escorted into his office! He sat behind his desk and acted busy. A week before we had just purchased a $38k new jeep and he was happy to sell it to us. Now with a problem, and Scott not returning a very polite email from me 3 days earlier explaining the issue, we had no choice but to go in and talk to Scott and the service manager Bob. Bob the service manager was very helpful as was Min the used car manager, you could tell they were both slightly embarrassed that the new jeep was in the shop quickly after purchasing it, with little communication on how to fix it. Here is the story, we were excited to purchase a new 2018 Jeep Grand Cherokee. It was a typical sales experience, the sales guys were nice and helpful, we dealt with Mark and Monte. The sales manager Scott came out and did his thing "cant compete with the big boys need the price to be this" no worries he gave me a few $100 off and that was fine, the dealership is 3 miles from my house, so giving the local dealer the business made full sense to us having lived in Boulder for 30 years and having purchased a jeep three years before from Pollard. I was not worried about paying a little more locally to keep the business in town. Then the fun began, we got the jeep home and within a few days the dash monitor went out. We could not use the radio, backup camera, heater controls ect. the jeep was 5 days old. The service guy Andy did some research and found out that Chrysler/Jeep had no replacements radios in stock and had to go thru a new warranty policy. It took a few days for service to figure out what and when on how to replace the system. It took 3 weeks for a refurbished radio to come in and be installed, so the new jeep sat for 3 weeks in our garage. In the big picture of life this is all irrelevant, Andy was helpful in service, Bob the service manager was helpful as it was out of their hands and in Chryslers, once the radio came in , they installed it quickly and all seems fine with the jeep. The issue lies with Scott and the way he handled things. No call or email back from my note to him, Strike one!, Not standing up and being polite and nice to a lady that comes into his office, Strike two. Then trying to tell the service manager Bob what to do and how to do it. Bob just rolled his eyes like saying " you know we cant take one radio out of a new vehicle and put it into another vehicle, as the serial numbers would not match" Strike three, Scott was just giving lip service to my wife. How about this approach....... you have an upset customer in your office, you stand up and shake her hand and say, I'm sorry for the problems you are having, lets sit down and figure out a solution, and please know that whatever happens we will do our best to make things right. then listen to the client, and not argue with her by saying "that is not a fair statement" Reassure the client who just spent their hard earned money that you actually care. my wife is a savvy smart lady and it was transparent to her that she was getting lip service from Scott. Good news is that the service guys handled things in a professional way and you could tell that they actually cared. thanks Bob!, thanks Andy! Fingers crossed that our son will enjoy his jeep for years to come! More
by Autospies310
Employees Worked With
Scott Wilbers, Monte Hall, Mark Chambers, Andy Closz
January 07, 2018
Extremely Satisfied Excellent presentation and customer service by salesmen and sales management. Pricing and negotiation was fair and minimal. The young salesman, Connor Excellent presentation and customer service by salesmen and sales management. Pricing and negotiation was fair and minimal. The young salesman, Connor, did an outstanding job an all aspects of this transaction. More
by SCS
Employees Worked With
Connor Roy
December 31, 2017
I actually had fun buying my car! I went in wanting to test drive and gather information. Connor Foy was more than helpful, and though he was new to the dealership, quite knowledgeabl I went in wanting to test drive and gather information. Connor Foy was more than helpful, and though he was new to the dealership, quite knowledgeable. If he didn't know the answer, he found out. I couldn't decide between leasing or buying, and Min Pedersen and Will Loomis helped tremendously in weighing the xxxxxxand con's. All three were very friendly and I really enjoyed my experience. The only down side was it took a LONG TIME to get everything done... When I came back to give my second set of keys from my trade in, they all came by to chat with me and answer my questions. EJ was a PIA and should not be allowed to speak with customers. Thanks everyone! More
by Patti
Employees Worked With
Is there a Conner Roy and Connor Foy? Or is his name misspelled?, Will Loomis, Min Pedersen, E.J. Roessel, Connor Roy
December 29, 2017
Best Dealership I've been to! Pollard Jeep of boulder is the place to go! They are absolutely amazing. They treat you the respect and want to make sure their customers are happy. K Pollard Jeep of boulder is the place to go! They are absolutely amazing. They treat you the respect and want to make sure their customers are happy. Kaytlin, Will, and Monte are fantastic. They made me feel comfortable and made me feel like they personally knew me ( it was my first time there). I will keep going to this dealership and I will be spreading the word. Thank you pollard. More
by Elizabeth R
Employees Worked With
Monte Hall, Will Loomis, Kaytlin Pearson
December 21, 2017
Easy and Friendly Great experience working with the team at Pollard Jeep. The process of purchasing our Jeep was easy, and everyone was extremely friendly. I'd recomm Great experience working with the team at Pollard Jeep. The process of purchasing our Jeep was easy, and everyone was extremely friendly. I'd recommend anyone to Pollard Jeep. More
by KBS
Employees Worked With
Roxanne Bendzans, Min Pedersen, Connor Roy
December 21, 2017
Used Jeep Wrangler for my daughter My daughter and I meet with Connor and purchased a Jeep Wrangler. We came to the dealership unexpected and he made time for us, Connor was knowledgea My daughter and I meet with Connor and purchased a Jeep Wrangler. We came to the dealership unexpected and he made time for us, Connor was knowledgeable and very friendly. The entire process was smooth and we left on a high note. Thanks again! More
by Matt C Hollenbeck
Employees Worked With
Connor Roy
December 18, 2017
Perfect Jeep at a great price!! I wasn't satisfied with my first vehicle so Nicole Walker worked her magic to get me into a wonderful jeep at a payment that I could afford! She was I wasn't satisfied with my first vehicle so Nicole Walker worked her magic to get me into a wonderful jeep at a payment that I could afford! She was very understanding of my situation & came through on her promise to take care of me! I was in and out in less than an hour with a jeep that I just LOVE!! The whole staff was wonderful & helpful! I felt like family. I will and have recommended Pollard Jeep to all my friends! More
by Tsjeep
Employees Worked With
Nicole Walker, Roxanne Bendzans, Will Loomis, Min Pedersen
December 17, 2017
New Grand Cherokee My wife and I went into Pollard Jeep on a Saturday afternoon to look into purchasing a new vehicle. The staff demonstrated exceptional service, hospit My wife and I went into Pollard Jeep on a Saturday afternoon to look into purchasing a new vehicle. The staff demonstrated exceptional service, hospitality, knowledge, and professionalism. Conner Foy assisted us and made the process seem much less stressful. The entire staff stayed nearly an hour and a half past closing time to assist us with finalizing the deal, detailing our new Grand Cherokee, and switching over from our previous vehicle. Very satisfied and would highly recommend. More
by Jason S
Employees Worked With
Conner Foy
December 15, 2017
Best car buying experience My dealer was Nicole she was the most helpful, experienced, respectful, welcoming dealer a person could work with. She and the other staff made my exp My dealer was Nicole she was the most helpful, experienced, respectful, welcoming dealer a person could work with. She and the other staff made my experience at Jeep comfortable and Easy. I actually got into the exact Jeep I wanted and I’m loving my ride. If your looking to get into a new or used Vehicle I definitely recommend going to Jeep in Bolder they will most definitely take care of you. Again thanks so much Nicole and all the Jeep staff. More
by Tberry19
Employees Worked With
Nicole
December 13, 2017
My first Jeep I worked with both Mark (sales) and Will (finance). Mark's style of helping you enjoy a Jeep experience - before and after the sale, was great. He ha I worked with both Mark (sales) and Will (finance). Mark's style of helping you enjoy a Jeep experience - before and after the sale, was great. He has always responded to me a valued customer - even after the sale!. Will-a man that gets the value of a customer! Thanks for making my first and first new Jeep Wrangler Unlimited Rubicon such a 'memorable' experience. Love you two! More
by MJinColorado
Employees Worked With
Will Loomis, Mark Chambers
