Fowler Honda of Longmont
Longmont, CO
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Air Conditioning Mystery I took my 2009 CRV in for air conditioning repair. It had quit emitting chilled air a few days earlier. Despite a few follow up attempts to get it t I took my 2009 CRV in for air conditioning repair. It had quit emitting chilled air a few days earlier. Despite a few follow up attempts to get it to work, I decided it needed servicing. Yesterday I took the CRV in for a service appointment by Rob and the Blue Team. Rob checked me in and informed me of potential costs of repair, and said he would call if that was going to change. Frontier Honda provided a ride home when I learned they would need me to leave the vehicle for several hours. I got a call in mid afternoon about the vehicle. Apparently the air conditioning worked fine and met all of their diagnostic parameters. We don't know what the problem was, although temporary icing inside the unit might have been an invisible factor that corrected itself when the unit returned to normal temperatures. Frontier Honda gave me a ride back to the shop where I picked up my car AT NO CHARGE. Where in the world could one get better service? And, as a bonus, they ran it through the car wash so I benefitted from that as well! I would definitely give a 5-Star rating for my experience and recommend Frontier Honda to anyone who asks. More
Service Great service and car work was completed on time as promised. There was no pressure to have additional work done, only what was necessary at the time Great service and car work was completed on time as promised. There was no pressure to have additional work done, only what was necessary at the times More
Showed up for express oil change Very easy process and had me taken care of in a jiffy. Showed up with no appointment and was in and out in about 45 minutes Very easy process and had me taken care of in a jiffy. Showed up with no appointment and was in and out in about 45 minutes More
Great Experience The whole buying experience could not have been better. We were treated with respect and got a good price for our trade-in. All the personnel were pl The whole buying experience could not have been better. We were treated with respect and got a good price for our trade-in. All the personnel were pleasant and very helpful. More
Excellent Dealership Enjoyed the car buying experience at Frontier Honda. My wife and I do all of our buying and service through them. Everyone there is very friendly and Enjoyed the car buying experience at Frontier Honda. My wife and I do all of our buying and service through them. Everyone there is very friendly and helpful. We have never been disappointed in anything with Frontier Honda. Highly recommended! More
warranty customer service The warranty service on my 2016 Pilot to replace the transmission, radiator and associated parts was excellent. The repair took 6 days. I was very d The warranty service on my 2016 Pilot to replace the transmission, radiator and associated parts was excellent. The repair took 6 days. I was very disappointed with the lack of a courtesy car to drive during this lengthy warranty repair on an expensive car that I purchased new from the dealership for window sticker price. In my opinion, Frontier Honda is lacking in this customer service feature which has increasingly become standard at several dealership service centers. Frontier Honda should consider providing a courtesy car in certain circumstances, particularly multi-day warranty repairs. More
Accurate diagnosis and competent correction. Very grateful. Our car was very noisy. Diagnosed left rear wheel bearing bad. Fixed it and it is great.. .like a new car. Also back wiper broken. Fixed with new Our car was very noisy. Diagnosed left rear wheel bearing bad. Fixed it and it is great.. .like a new car. Also back wiper broken. Fixed with new motor now works perfect. More
First time service We bought our car from this dealership. We have had the most wonderful experience and will use them again. We needed our first service as we were re We bought our car from this dealership. We have had the most wonderful experience and will use them again. We needed our first service as we were returning from a vacation and happened to be coming down the street the dealership was on. Called to see if they could do it as we live about an hour away and this would be most convenient. The cut off for first time service was at 3:00 and we arrived at 3:12, but the tech, Derrick said he would stay and complete for us. We visited with the staff we bought the car from and will possibly be returning to buy another one soon. All in all a good day. Thank you Frontier Honda! More
Effective and efficient Although I have sometimes had the feeling that service was rushed at this dealership, today's visit couldn't have been better. Instant courteous treat Although I have sometimes had the feeling that service was rushed at this dealership, today's visit couldn't have been better. Instant courteous treatment, fixing what needed fixing in a reasonable amount of time [basic oil change and headlight replacement]. The car is in excellent running order. Completely satisfied with the job. More
Honest service department I highly recommend Frontier Honda for honest car repair service. I always feel valued and taken care of when I work with Frontier Honda. Thanks again. I highly recommend Frontier Honda for honest car repair service. I always feel valued and taken care of when I work with Frontier Honda. Thanks again. More