Fowler Honda

A very Happy International Student Yesterday, I had got the opportunity to visit Fowler honda to buy a new vehicle. I am an international student at OU and I have to save every bit of m Yesterday, I had got the opportunity to visit Fowler honda to buy a new vehicle. I am an international student at OU and I have to save every bit of my money as we have to pay a tuition that is 4 times higher. So I did my thorough research before going there. I had some offers from the other dealers for my trade in too. The best thing about Fowler was that they did beat those competitive offers for my trade in and offered me $500 more for the car and on top of that I was able to reduce the sticker price further $3K-4K. Rick was the salesman. He was very respectful, good mannered and pleasant person. No pressure what's so ever from him. Being an International student, I definitely know how the other dealers think about int'l students as easy/soft targets and hence they apply pressure tactics. But no pressure from the salesperson, sales manager. When I finalized the deal, I went to Hui, the financial person, extremely efficient, pleasant personality. I was able to drive my new car in about 30 minutes from the time I entered to Hui's office. They definitely won my heart, for sure. I will remember the pleasant experience and for sure this kind of treatment should become the standard for other dealers when dealing Int'l students. When I get a job, I will trade the vehicle that I bought yesterday and I will buy a CRV from the same dealer. More

Superb service! I bought a Honda Fit from Garth in November 2014. The customer service was superb! I am considering selling the vehicle, and I just left the dealershi I bought a Honda Fit from Garth in November 2014. The customer service was superb! I am considering selling the vehicle, and I just left the dealership where Phillip gave me some excellent advice and once again great customer service! Not only am I a Honda lover, but specifically Fowler Honda has the nicest and most helpful salespeople and service of any dealership I've ever dealt with! Thank you very much! More

Very Good I really enjoyed the nice customer service I received from my sales rep Lawrence, finance dept Shayla!!! The General Manager and used car Manager were I really enjoyed the nice customer service I received from my sales rep Lawrence, finance dept Shayla!!! The General Manager and used car Manager were also very nice and approached us personally before even buying the car. More

Outstanding Service! Wouldn't consider going anywhere else. I travel 45 miles to have these guys take care of my car. I've been a customer for 13 years and my cars have ne Wouldn't consider going anywhere else. I travel 45 miles to have these guys take care of my car. I've been a customer for 13 years and my cars have never left me sitting on the side of the road. This speaks volumes to a mom who has children in her car everyday! Thank you Fowler Honda for taking such great care of me and my family for all these years. More

OUR EXPERIENCE Very pleased with our vehicle and the friendliness of sales staff (Joshua and Toddeye). A bit surprised that the doc fee wasn't included in the price Very pleased with our vehicle and the friendliness of sales staff (Joshua and Toddeye). A bit surprised that the doc fee wasn't included in the price we were told we would be paying, but that was our bad for not making sure of that. Other than that, extremely satisfied, even the finance guy was great (thanks Ryan). More

Worst experience with a dealership!!!! I went in to buy a new Honda on a weekend, the salesman forwarded us to his manager for final negotiations. The manager proposed their final offer how I went in to buy a new Honda on a weekend, the salesman forwarded us to his manager for final negotiations. The manager proposed their final offer however we did not accept their final offer and suddenly the manager crumpled all the paper work, shouted at us that you're not a buyer and left the room. Worst experience that I had with dealers! Never gonna go back to Fowler Honda. Extremely impolite manager. More

This dealership is a JOKE! I went to fix my car. First I was told that it will be fixed next day. But it ended up 10 days to fix the car. The receptionist at the service department has no clue about courtes was told that it will be fixed next day. But it ended up 10 days to fix the car. The receptionist at the service department has no clue about courtesy and customer service. This dealer has NO professionalism, customer service, courtesy, and respect for the customer. Unfair service. It was terrible experience. More

I went in on sat. to buy a new Honda ridgeline,they did not have the color we wanted. So the dealer said we would have it on Monday.No truck,Tue. no truck,wed.come in at 10 and it will be ready,no truck. not have the color we wanted. So the dealer said we would have it on Monday.No truck,Tue. no truck,wed.come in at 10 and it will be ready,no truck.Got a call to come in at 1pm,hope it is ready. All I'm saying don't tell me one thing and do another. Is service going to be that way? I wonder!!! More

They worked on my car Honda 2007 0n the same issue 3 times and still guessing and not fixed yet! Payed nearly $1000!! No one answer the phone/no communication or any understanding yet! Asked them to top times and still guessing and not fixed yet! Payed nearly $1000!! No one answer the phone/no communication or any understanding yet! Asked them to top the fluids (they didn't do it)!!! Managers are not available to take our call or return our calls!!!! I not sure if they know what they are doing!!!!!! More

Do NOT take your car to Fowler Honda for service if you value your time and money. I don't like to write negative reviews, but I gave these guys EVERY opportunity to mitigate the situation and they DO NOT value your time and money. I don't like to write negative reviews, but I gave these guys EVERY opportunity to mitigate the situation and they DO NOT CARE. I took my CRV in for service to have the oil change and the 27 point inspection done. Well they said the car looked great and that there was just a small drip in the oil pan that they should fix. I said great, let's do that and paid them $500 to fix my car. When I got the car back it was UNDRIVABLE. Apparently they had damaged the struts while the car was on the lift so it was like trying to drive an amusement park ride. It felt like the car was going to come off the wheels! Well, after telling me that this sometimes happened on some of the older models when they were put on the lift (you know this and don't try to prevent this from happening?), they said they would take a look and have the manager call me on Monday. No call monday, no call tuesday. My fiance called on Tuesday afternoon for a status update and they said they were still trying to figure out how it happened. No call wednesday, no call thursday! It had been a week at this point and when my fiance called back they said that they found a small leak in the rear strut that caused the problem and it was pre-existing before we brought the car in (so even though the car drove perfectly when I brought it and now could not be driven safely) I could pay them $715 to fix it with non-Honda parts or $850 to fix it with Honda parts. As you can imagine I was not happy and should have had my car towed to Hibdon at this point. But since I still had not spoken to the manager, I decided to tell him about my experience just in case the service representative happened to be an outlier. The manager told me that he understood that I had not been treated the way they like to treat customers and that they would throw in new struts on the front for free if I would pay the $850. (Since Hibdon would have done all 4 for a non-discounted price of $900, you can see what a generous offer this was). But I like to give people the benefit of the doubt so for some reason I agreed. Another week goes by and the manager calls to tell me that they are having trouble getting the parts but that it should be early next week. ANOTHER week goes by and so I call and he says parts are here, when do you want to do the work? I request that it be done that day (it had been 3 weeks at that point). When I pick up my car and pay the $900 (because the $850 quote didn't include tax), I specifically ask before I sign my credit card slip, "So it's been driven this time and it works?" "Oh yeah," the original service guy Rob says, "It runs great now." So I take my car and when I get to main street I hear a noise under the front drivers side wheel. Once again, I take the car back and have one of the techs ride with me - he can hear it, he says, let them take a look. So I sit and wait for an hour before Rob tells me that it is another wear and tear issue that happened before they got the car and it will be an additional $160 to fix this problem. I said, "So you are telling me that in the initial inspection when you found nothing wrong with the car except the oil pan drip, you missed at least two other problems with this car that existed before the inspection that cost over $1000 to fix and now you want me to pay a second time to get my car back to the condition that it was in when I brought it to you?" And he looked me in the face and said yes. I said, "No, I will not be giving you another cent or anymore of my business and your manager has 24 hours to call me before I will be sharing my story." Of course, I did not receive a call from the manager, so I am writing this review in hopes that others are not taken advantage of. There are two explanations for my experience: either they are completely incompetent or they are intentionally scam artists. Either way, they should not be able to treat people this way, but they got their $1400 out of me and obviously didn't care enough to call me and even apologize. I will not be trusting Fowler again - a service trip to Dallas is less expensive time and money wise even with the extra gas. More