Fowler Ford - Service Center

Rainy evening We popped in on a recent very rainy evening. The splash pad on our C Max had come loose when we drove through a deep puddle, and we needed an oil chan We popped in on a recent very rainy evening. The splash pad on our C Max had come loose when we drove through a deep puddle, and we needed an oil change anyway. Leon was friendly and very professional, and he took care of us. A good experience. More

Bad Experience Showed up for a recall to be fixed and was told it didn’t qualify for a loaner and would take 6 hours. Was then told the shuttle would be leaving in a Showed up for a recall to be fixed and was told it didn’t qualify for a loaner and would take 6 hours. Was then told the shuttle would be leaving in a few minutes. Waited and waited....started walking around asking questions and was told the shuttle driver was in the bathroom. Waited 40 minutes and was finally taken back to my office. Then the service tech called and left me a voicemail telling me that there was an F150 there and asked if I wanted it. I had to call back and confirm that it was ready for pick up. I get there and he points out that there was no charge and he’s “getting it out the door for $0 today”. I’d hope so, it was a recall. He hands me the keys and says he can go get it for me if I want him to. I ask him where it is and he says right around the corner. I go outside and the truck is no where to be found and the remote won’t work. I asked a guy where they parked trucks that were finished. He grabs the keys and returns 5 minutes later.....right around what corner exactly???? I won’t be back to this location. More

Quick and efficient Needed an oil change and they advised me of my tires getting low on tread. Had them price tires and was surprised when they were the cheapest when com Needed an oil change and they advised me of my tires getting low on tread. Had them price tires and was surprised when they were the cheapest when comparing online. So bought 4 tires and was done quicker than what I imagined. More

Amazing! Very efficient and prompt in communication. Courteous & friendly too. Price seems a bit ok compared to other places for general service. I think I mig Very efficient and prompt in communication. Courteous & friendly too. Price seems a bit ok compared to other places for general service. I think I might go back there for my next service & repairs. More

Recall issue on F150 Chris Harges was my service contact. Very professional and courteous service by him. He explained process and timeline to me. I was extremely satisfie Chris Harges was my service contact. Very professional and courteous service by him. He explained process and timeline to me. I was extremely satisfied with my overall experience with Fowler Ford because of Chris Harges. I would definitely use them again. More

Quick & Friendly I really love coming here because Kory is always super nice and sweet. He can always squeeze me in for an oil change and address any issues or concern I really love coming here because Kory is always super nice and sweet. He can always squeeze me in for an oil change and address any issues or concerns I have with the techs and get back to me in a timely manner. I'll come here for everything my car needs! More

Horrible - edited I scheduled an appointment online (to hopefully save time and there was a $5 off for doing so). I was told 1-1.5 hours for my 50k mile maintenance/oi I scheduled an appointment online (to hopefully save time and there was a $5 off for doing so). I was told 1-1.5 hours for my 50k mile maintenance/oil change when I arrived. THREE hours later someone came to check me out. Initially they tried to charge me for someone else’s services until I questioned what was done. The services on my paperwork didn’t match what I had selected online. The price didn’t match what it showed online, and no one could really tell me if what I had selected was done in the last 3 hours. Update: Jessica from Fowler called me about my service. She went over the services I received, and apologized for the lack of communication and wait. I will try them again. More

Service experience Excellent service and quick turn around on all services. Buying a new vehicle is also highly recommend from my past experience with this dealer. Excellent service and quick turn around on all services. Buying a new vehicle is also highly recommend from my past experience with this dealer. You can’t go wrong with Fowler Ford. More

Great Service Department! Not only did they call to remind me to schedule my oil change, but they provided donuts and coffee while I waited for them to complete it! Not only did they call to remind me to schedule my oil change, but they provided donuts and coffee while I waited for them to complete it! More