Fowler Ford - Service Center

Prompt and courteous. Overall courteous and prompt service. However, I thought it was ridiculous to pay 300.00 for a replacement key for my truck. Actually cost more than t Overall courteous and prompt service. However, I thought it was ridiculous to pay 300.00 for a replacement key for my truck. Actually cost more than that considering I drove 92 miles to get it. It is what it is. More

Wipers I purchased my Ford from this dealership under a different name but have had great service almost every time. This visit is unfortunately going to req I purchased my Ford from this dealership under a different name but have had great service almost every time. This visit is unfortunately going to require a second visit to actually correct the problem I went in for. My driver's side front wiper needed replacing and my passenger front wiper got replaced! I had purchased a wiper and thought this would be a quick replacement. I was told it was the wrong wiper and told the desk rep to have them replace it with one on site. I was out in less than an hour (they were busy) and actually paid only a dollar more for the wipers I purchased. The next morning it was raining and that's when I discovered the wrong wiper had been replaced! I am going back to get this corrected and ask why they didn't look at the wiper before replacing it or look at the service ticket. I will be back--this is a rare misstep--they are great people to take your vehicle to! More

Fowler Ford equals foul service. Made an appointment well in advance for Saturday morning for an oil change. Even called that morning to confirm, was told no problem come in at schedu Made an appointment well in advance for Saturday morning for an oil change. Even called that morning to confirm, was told no problem come in at scheduled time. Showed up a few mins early, was told by service manager Gil that since a bunch of people without appointments had come in it would be hours before I could get my scheduled oil change! Gil is the most condescending person I have ever met! He could not believe I would not accept the fact he wasted my Saturday! The Fowler managment is aware and does not care. To add insult to injury Fowler called and wanted to know why I had missed my appointment. Maybe when I told them what had happened they "politely" hung up. Check out Fowler Fords Yelp reviews. Maybe they just treated me this way because I am a 100% serbice connected disabled vet and they did not want me cluttering up their waiting room. More

Key Replacement They were able to replace my key without charge and key it programmed without having an appointment. The key charge was covered under warranty which h They were able to replace my key without charge and key it programmed without having an appointment. The key charge was covered under warranty which help save me $300 dollars More

Great job Went to have oil change they were quick to inform me as to what additional services would be required. Knowing I needed new tires was huge. Went to have oil change they were quick to inform me as to what additional services would be required. Knowing I needed new tires was huge. More

Service was great and Lobby was very comfortable The service was great and the sitting area was so comfortable didn’t seem we were there that long, and employees were very friendly thank you’ll for a The service was great and the sitting area was so comfortable didn’t seem we were there that long, and employees were very friendly thank you’ll for a pleasant experience More

Great service and customer service The quality of service on my car is five star. Parker who helped us provides excellent customer service. Will always use Fowler ford for service on my The quality of service on my car is five star. Parker who helped us provides excellent customer service. Will always use Fowler ford for service on my escape. More

People skill needed I brought my vehicle in to schedule maintenance and get an estimate on body Repair I wasn't aware that auto body service was not offered at the faci I brought my vehicle in to schedule maintenance and get an estimate on body Repair I wasn't aware that auto body service was not offered at the facility. The associates were rude short and impolite! I used this dealership before they changed ownership and never had any problems. This is the 2nd and last time I will request service from this dealership More

Always met with a smile They take good care of my cars. Employees are always friendly and professional. I never have to worry about who is taking care of my needs. They answe They take good care of my cars. Employees are always friendly and professional. I never have to worry about who is taking care of my needs. They answer questions honestly. More

Poor scheduling I made an appointment to bring my truck in for a problem with the radio and they told me what day to bring the truck in. 5 days after dropping it off I made an appointment to bring my truck in for a problem with the radio and they told me what day to bring the truck in. 5 days after dropping it off they still had not touched my truck. They kept telling me I was next in line. I ended up getting frustrated and picked my truck up without it being fixed or diagnosed. Customers expect for them to be ready to look at our vehicle on the day of our appointment (not 5 or more days later). There also seems to be some employees that are unhappy working there. The sales department is really good and nice people. And gets good reviews. But the service department is a completely different story. Might be a good time for some introspection or new management in that department. More