Fowler Ford

easy smooth process We had already researched the vehicle we purchased but needed to test drive it. We were welcomed by a sales associate, Josh. He asked our interest and We had already researched the vehicle we purchased but needed to test drive it. We were welcomed by a sales associate, Josh. He asked our interest and we stated an SUV. He asked us to ride in his golf cart to the area with the Explorers. We started looking and pointed out the one we saw online. He went to get the keys, pulled it out of the parking spot, opened all the doors, allowed us time to walk around, and answered our questions. We test drove it and he stated we could drive it anywhere we chose. Some dealerships tell you turn here or go there. He just sat back and talked with us. Back at the dealership, we stated we liked the vehicle and would like to see the cost and best financing available. He completed some paperwork on us and went to the finance dept. After a while, they were able to offer a rate lower than my bank and a payment that we liked. We signed the purchase papers. Josh filled the tank, had the vehicle detailed, reviewed the vehicle manuals, thanked us, and we left. More

Quote discrepency On Monday I was given a quote of $572.19 to replace brake lines due to a restriction in one line. This quote held until Thursday when I was to pick i On Monday I was given a quote of $572.19 to replace brake lines due to a restriction in one line. This quote held until Thursday when I was to pick it up but the technician realized an additional problem with the brakes and now it would cost $749 to complete the job. When given this information by phone I was dismayed but your representative seemed to find it amusing. I'm 75 and live on a fixed income, so this increase was a huge deal to me. I had taken the car to Sears first and they diagnosed the problem to be that I needed a new master cylinder which they replaced but that didn't fix the problem, so I was charged NOTHING instead of the quote of over $500 and they left the new cylinder in the car and told me to take it to the dealership. I truly believe that your service department should have stuck to the original quote given me on Monday. If the technician missed identifying part of the problem on Monday that should not have increased my cost. I bought the car at your dealership. I was reminded several times that the car is 10 years old. I'm not driving a ten year old car because I'm cheap, I'm driving it because it is what I can afford. More

Great place to buy a car! Lasha took great care of us! He was able to help us find the perfect family vehicle. He was very knowledgeable about all the vehicles. The finance of Lasha took great care of us! He was able to help us find the perfect family vehicle. He was very knowledgeable about all the vehicles. The finance office was helpful and friendly. Everyone at Joe Cooper made the car buying experience great! More

Good Experience We are very happy with our buying experience at Joe Cooper Ford and especially impressed with Bradley Wilkerson our sales consultant. He has such a p We are very happy with our buying experience at Joe Cooper Ford and especially impressed with Bradley Wilkerson our sales consultant. He has such a positive attitude and really worked to get us in the vehicle we wanted. We are excited about our new Ford Edge~ More

Went in for the works deal Every one was friendly and fast. Even washed my car. Explained every detail of what was done and checked on the vehicle and when it should come back. Every one was friendly and fast. Even washed my car. Explained every detail of what was done and checked on the vehicle and when it should come back. Advised of a new recall they will notify me on when parts are coming in. More

Focus RS Tom Becker did a good job in keeping me posted when the RS arrived. Mike Driver worked with me to get what I needed. Everyone I ran into were very fri Tom Becker did a good job in keeping me posted when the RS arrived. Mike Driver worked with me to get what I needed. Everyone I ran into were very friendly. More

Keep Ford in the Family Joe Cooper is "Hassle Free"! Todd Robertson was very helpful with what to look for in a vehicle to best suit my needs. When you want something to ha Joe Cooper is "Hassle Free"! Todd Robertson was very helpful with what to look for in a vehicle to best suit my needs. When you want something to haul what all is most important to you...keep Ford in the Family! Amanda More