Fowler Ford

My second bad experience here. I am done. The first one was brought to the attention of the GM and service manager who happen to be in the room at the time. I got over it. This time, grease all over the fl was brought to the attention of the GM and service manager who happen to be in the room at the time. I got over it. This time, grease all over the floor mats, interior door pull and steering wheel. Not a minor mess, pretty bad. Service advisor even said my interior was like a new truck. Poor service advisor did his best to vacuum the floor mats, even though I told him it was grease and that would not work. I had to go scrub at the car wash. THEN I found a good scratch on the truck when I got home. I had just waxed it, know every little scratch and its either in my garage or away from others at my office. Cannot prove it came from this visit. NO but after all this I would say good chance because of the carelessness. This is uncalled for. After my first visit there a couple of days later I notices my sway bar end links were rusted off. How did the tech not notice this when he had it in the air. Good looking out Fowler. More

I took my 2019 Ford Expedition to the dealer for AC service. It wasn't cooling and it's 100° in Oklahoma. After waiting 12 days for them to look at it, I'm told it's working fine and the technician ca service. It wasn't cooling and it's 100° in Oklahoma. After waiting 12 days for them to look at it, I'm told it's working fine and the technician can't find anything wrong with it. I go to pick up my car and turn on the air as I'm leaving, in 98° heat, and the air is hotter than the Temps outside. I call and ask if they are sure they looked at it and I'm told it was absolutely looked at by their technician. The next day I took it to a tire shop that also does some car repairs. Within 15 minutes they tell me it needs freon but the type is different from what they use because it's a newer type of freon and I should take it to the dealer as they would have that type. After telling them about the terrible service at Fowler Ford they called around and found another shop to take my vehicle to for service. I will say, Cody at Fowler Ford was polite and professional and had he been a technician I'm sure he would have found the problem That's not his area of expertise. More

My weathertech floor mats were very dirty from the mechanics boots, what happened to putting paper mats down to prevent this? mechanics boots, what happened to putting paper mats down to prevent this? More

They were friendly and very helpful. They had what I was looking for and made for an enjoyable experience. Finance department was also very helpful. looking for and made for an enjoyable experience. Finance department was also very helpful. More

Purchase of my new used car was hassle free and I'm happy with the overall experience. with the overall experience. More

I have used Fowler Ford for a few years and have been very happy with their service. I would recommend them to someone looking for a good dealer. very happy with their service. I would recommend them to someone looking for a good dealer. More

Would not recommend to anyone. Constantly jacking up prices and asking way over MSRP for vehicles that have are “brand new” but have an additional couple hundred miles on them due to being used as servi prices and asking way over MSRP for vehicles that have are “brand new” but have an additional couple hundred miles on them due to being used as service loaners. Stay away. More

The service department at Fowler Ford is horrible. I took my Explorer in on March 27, 2021 and they still have my truck sitting in the back by the fence no one working on it. Since they have had my t took my Explorer in on March 27, 2021 and they still have my truck sitting in the back by the fence no one working on it. Since they have had my truck and they told me that they had all the parts to fix it they lied. My wind shield has been broken by them. They have told me for the past month and a half that it will be ready Thursday. Thursday comes and goes and my Explorer is still not fixed. They have made so many mistakes and they have refused to give me a loaner. There have been so many LIES told to me about my Explorer that it really sad. If your Ford needs servicing please seek another Ford Dealership I would never recommend Fowler to anyone More