Fowler Dodge

Great people great deals Had a great time everyone was happy to work with me Brad Frakes was very polite and respectable. I will come back to get another truck in the future. Had a great time everyone was happy to work with me Brad Frakes was very polite and respectable. I will come back to get another truck in the future. I have not been treated so good other dealers can’t touch your guys. I am very pleased with everything thanks Tony Anderson More

Zero Courtesy and Communication Fowler Chrysler Jeep Dodge is the absolute WORST dealership I have ever dealt with!! This is long, but anyone reading it needs to know exactly what Fowler Chrysler Jeep Dodge is the absolute WORST dealership I have ever dealt with!! This is long, but anyone reading it needs to know exactly what this dealership is like and how they treat people! Where do I start? In the beginning it started out great, my salesman Chauncey was really working with me and having a great demeanor. I went to Fowler because I had just purchased another vehicle from another dealership that my wife did not really like and we wanted something different. We made the deal, then I met with Marquis in finance to finish it. At this point one small missing detail came up that I didn't think was much at the time. It was regarding a "we owe" agreement that Chauncey and I had agreed on to replace a broken piece on the mirror. Marquis knew nothing about this and had to add it in. So we finished the deal and I drove off with my new car. A couple days later I get a call from Marquis asking about the vehicle not being registered yet and I told him that was correct and that Chauncey was made aware of this during the test drive. He told me that I was going to have to register the vehicle before anything else could be done. I told him I wasn't going to pay for a new registration just to turn around and do it again especially since they were well aware from the start that this was the situation. He said ok then hung up. He then called back the next day to say I would have to register it, at which point I told him that if I did then they would need to cover the cost of the 2nd registration. He said they could tie it in to the loan and raise my payments. I told him no, and again that they knew about it from the beginning. He told me he knew nothing about it, that Chauncey didn't tell anyone. This was the second instance of their own people not communicating properly. The following day I get a call from Tony, the used car sales manager, who is the epitome of the WORST public service "manager" I have EVER dealt with. He was so rude to me about the registration to the point, he even outright insinuated and called me a LIAR, saying that they didn't know about it not being registered. He was sooooo rude that I eventually told him when he could have someone speak to me respectfully I would talk to them and then hung up on him. He called back with the same attitude at first then calmed down a little and we continued our discussion at which point he agreed to cover half of the cost of the registration. A couple days later I called back to talk to Marquis about who the vehicle was financed through and when the first payment was due. He told me who and then said my payment was due in 45 days. I said WAIT we had a signed agreement when negotiating with Chauncey that my first payment would not be for 90 days since they wanted extra money down. AGAIN, he said he knew nothing about that and that there was no way that the finance company would go 90 days. I told him he better get with Chauncey and figure it out because that was the agreement. The SIGNED agreement. I ended up having to call Chauncey and Marquis at the same time to stop getting the run around about "he said, he said." Chauncey did confirm while I was on the phone with both of them that, that was the agreement. Marquis said ok then said he'd get back to me. Another example of how this dealership has ZERO communication skills. I didn't get a call back so I called to see what was going on. Left messages for both Chauncey and Marquis, none returned. Sent emails to both, none returned. Finally after a couple days I called and the receptionist again said Marquis was busy would I like to leave a message this time I said no I want to speak with the finance director, she forwarded me to Eric. Eric tells me that Marquis is on vacation. What?!? Your receptionist just told me he was busy, only to find out he wasn't even there!!!!!??? Need I say, another poor example of communication...? So, I then inform Eric about my situation which he was unaware of but said he would look in to and call me back. I had to ask if he was actually going to call me back, and he assured me he would. And he did. He told me that I was correct in what I told him (go figure) but that the finance company did not do 90 days first payments. He said "for my trouble" that they were going to put a check in with my title paperwork for the first payment. At this point I was so tired of having to deal with this dealership I said ok, even though one payment is still not covering 90 days, but only 75... So much for going above and beyond... It is now the last day of my valid paper tag, and guess what? I still haven't received my title paperwork, so now I have to waste my time and gas to drive all the way back to the dealership to get another paper tag. Oh and guess what, still haven't heard anything on the broken mirror that was supposed to be fixed. I called to ask about it, was transferred to service, then to parts, then back to Chauncey only to be told I need to call back and talk to Antonio the Service manager, because "he is aware of it." (Is he really?) So I've called Antonio and left a message, and still haven't received a call back... *Parting note* As you can assume, I will never do business with any Fowler related dealerships again. And have and WILL continue to tell everyone I know, this story. I guess I should say shame on me to begin with, because I have purchased my last 6 new vehicles, one of which was right off the showroom floor in the last 9 years from the Hudiburg group and have had nothing but GREAT service, encounters, and transactions. Thanks to one of their former long time salesman Jameson Dreher. I've even referred 2 family members and one friend to them and they were treated AWESOME. Sorry Mr. Hudiburg, it won't happen again, I won't stray away from you guys for my next vehicle!! More

Best Car Buying Experience We came in to look and we left with a new Jeep Gladiator. Chauncey Lee is the man to go see. No pressure to buy at all. He really listens to your nee We came in to look and we left with a new Jeep Gladiator. Chauncey Lee is the man to go see. No pressure to buy at all. He really listens to your needs and helps you in anyway he can. Will definitely be going back again. Stop in and see him and tell him Anthony and Vanessa Duffy sent you!😊 More

Excellent customer service Tate was very patient and helpful through the entire Jeep buying purchase. Went above and beyond to ensure we got exactly what we wanted. So happy wit Tate was very patient and helpful through the entire Jeep buying purchase. Went above and beyond to ensure we got exactly what we wanted. So happy with my purchase. More

Knowledgeable salesman Salesman was very Knowledgeable and helpful on the truck, warranties and the other extras ,clean facility . Actually buying a truck was a lot easier Salesman was very Knowledgeable and helpful on the truck, warranties and the other extras ,clean facility . Actually buying a truck was a lot easier than writing this review. More

Great new car buying experience Patrick Hill made my buying experience pleasant. His honesty and easy-going nature makes buying a new car easy with very little stress. The pricing Patrick Hill made my buying experience pleasant. His honesty and easy-going nature makes buying a new car easy with very little stress. The pricing was straight forward with no surprises. Patrick took the time to go over all the features of my new truck without the feeling of being rushed. I'll go there for my next automobile. Darrel Key More

Maintenance and service A few weeks ago, I had the spark plugs and oil pressure sensor replaced in my Jeep by this dealership. I have used Fowler Dodge a few times for repair A few weeks ago, I had the spark plugs and oil pressure sensor replaced in my Jeep by this dealership. I have used Fowler Dodge a few times for repair and maintenance work and not one time was satisfactory. After an oil change, I found an unopened quart of oil on the bumper, and only half of the vehicle grease joints were serviced. When I brought this up to the service individual, I was informed they do not use that oil, even though it has Mopar Max Pro Oil on the label and is the same weight and viscosity on the receipt. That incident made me wonder if the oil and filter was changed or enough was replaced. Last week I opened the hood to check fluids and noticed two bolts laying on the radiator tray. After further inspection, I found a loose bolt on the motor. At this point, I have no faith in any work accomplished by Fowler Dodge employees. I spoke with a manager a few months ago after a bad experience in which I completed a critic to speak about quality assurance, inspections, and communication referencing the courtesy shuttle program. Evidently, nothing from our conversation was even considered, even though he stated I had great points and would look at implementing some of them. Unfortunately, this dealership is the closest to my home, and I gave it ample opportunity to prove capable. However, nothing the employees do there seem capable. These situations make me wonder how many other customers receive this horrible service. Now I have to take my Jeep to another dealership and have an inspection to ensure nothing is loose to damage or cause the drive-train to malfunction. I should send that bill to Fowler Dodge for their lack of detail and attention to workmanship. Thanks for nothing. More

Excellent service Chauncey Lee was our salesman and he was fantastic. Excellent service, got to our price, and was efficent and quick. We ended up at David Stanley Dodg Chauncey Lee was our salesman and he was fantastic. Excellent service, got to our price, and was efficent and quick. We ended up at David Stanley Dodge in Midwest city first and what a mistake. Dont waste your time. Go straight to the best. More

Pleasant Experience Sales lady Norma was wonderful. Financing was relatively simple. Vehicle was detailed thoroughly and has run excellent thus far. I was impressed by th Sales lady Norma was wonderful. Financing was relatively simple. Vehicle was detailed thoroughly and has run excellent thus far. I was impressed by the aesthetics of the service department and am confident in their competency in the servicing of my vehicle in the years to come. More

Great experience with Steven Had a great experience buying from Steven Dowdy. He is knowledgeable and a straight shooter. I give 5 stars because of Steven's great customer service Had a great experience buying from Steven Dowdy. He is knowledgeable and a straight shooter. I give 5 stars because of Steven's great customer service and the Fowler family of dealerships' strong commitment to supporting OKC community events. Make sure to ask clarifying questions to the Finance team to make sure you are all on the same page. Overall, one of my better vehicle buying experiences. More