Century Chevrolet - Service Center

Unacceptable experience Took my brand new 2018 Equinox in for an obnoxious unknown "whistling" sound. Car had less than 1000 miles on it. First slap in the face, I was den Took my brand new 2018 Equinox in for an obnoxious unknown "whistling" sound. Car had less than 1000 miles on it. First slap in the face, I was denied a loaner vehicle and told I would have to pay to RENT a vehicle. My car is brand new! Haven't even made first payment and now was being told I have to shell out money to rent a replacement vehicle for an already needed service visit...Ludacris!! Decided to come back later in the day to leave the vehicle without needing another because was leaving town for four days. Left the vehicle that Thursday night. Was phoned while out of town the following eve, Friday, for the second ludacris conversation. Was told at that time that if I did not agree to let a technician drive my vehicle home with him for the night in an attempt to duplicate the noise, it MAY or MAY NOT get taken care of because they didn't have the time apparently to do it otherwise. What?!?! I declined to allow my new $40,000 vehicle to be taken home by a stranger. Beyond perplexed by the whole situation at that time, I phoned my salesman Max for some answers in trying to understand the situation to that point. He phoned me back letting me know the manager was now involved and assured me it would be taken care of. I got back into town on following Monday. Still no resolve to the issue and was told they needed to get GM IT assistance, needed to keep the car longer. I was finally given a loaner. Over the course of the next few days, while I was out of town again, I received calls stating a few different things they were exploring to find the cause. I was beginning to get frustrated obviously because this is a new vehicle, but understood. I returned back in town on a Saturday. I had not received an update on the progress for a few days at this point, so I phoned. Cody in service had to text the tech or whomever had taken over the issue because the tech was off that day to find out what was going on. My car was apparently done?! No call to me to let me know this! I was only in town for that eve and leaving again early the next morning. Used what little home time I had to go over and pick up my car. So I arrive to get my car. It was filthy.... couldn't run it through a quick wash after it obviously sat out in the weather long enough to have water stains on the windshield?! Not to mention all the greasy fingerprints on the inside of the glass rooftop?! In addition to that, I was told by Max my salesman, after going through all the trouble I did, that the tank would be full....it was below half. The slaps were building....hassle when first attempted drop off about a loaner, told I have to trust my vehicle to an unknown location in order to access the problem, no call that the car was done, getting it back in the condition it was, and you guys not following through on a full tank as promised? I don't feel like a respected new customer. More

Everyone was very friendly & helpful. My first visit to Century Service. From my first call to scheduling my appointment, to the shuttle driver, to the service rep were all very accommodat My first visit to Century Service. From my first call to scheduling my appointment, to the shuttle driver, to the service rep were all very accommodating. My car was fixed quickly. I was quite surprised at the eagerness of all I dealt with to make sure I was satisfied. It was quite evident that the employee were happy in their jobs which is not the norm these days. I especially appreciated the sense of humor along with the commitment towards making my experience a very good one. More

Well worth the wait My transmission wave plate went out. Tall Tom and his team did a great job even though it took a couple of weeks. He set me up with a rental car so I My transmission wave plate went out. Tall Tom and his team did a great job even though it took a couple of weeks. He set me up with a rental car so I didn't miss a beat. It was covered under warranty thank goodness. The only issues I had was upon returning the rental, the agent noticed a small dent on the hood. I didn't notice it when I took the car and hope something didn't happen when I had the car. I barely drove it honestly. The other issue is they quoted me $99 total labor but then said they made a mistake on the rental fee and added another $100 when I was told the car rental was covered by the warranty. I paid it, but felt misinformed. The car is running like a champ now so I'm very happy about that. More

Fast and Friendly Friendly and easy to work with. Got me in for an oil change, no appointment. Got my car serviced in a timely manner. They said it would take about an Friendly and easy to work with. Got me in for an oil change, no appointment. Got my car serviced in a timely manner. They said it would take about an hour was completed in less time. More

Friendly and Accommodating This place was great. There was a glitch with my appointment booking online. But they still fit me in for my oil change. I am sure that may not always This place was great. There was a glitch with my appointment booking online. But they still fit me in for my oil change. I am sure that may not always be possible to do for every customer but I still was happy I was able to get my oil changed. More

Quick and efficient The staff was nice, facilities were clean. The overall experience was quick and efficient. Also appreciate that the break room has good coffee. Really The staff was nice, facilities were clean. The overall experience was quick and efficient. Also appreciate that the break room has good coffee. Really comes in handy after a long day at work. More

Excellent! I needed the oil changed in my car before heading out of town unexpectedly. I was in and out in no more than half an hour. Although we use this Servic I needed the oil changed in my car before heading out of town unexpectedly. I was in and out in no more than half an hour. Although we use this Service Center regularly, it was the first time I have dealt with John. He is very pleasant, professional, and took great care of me. Thank you, John. More

Poor service The service was not what I expected. The engine check light had come on and when the error code was check it was stated that I needed to replace code The service was not what I expected. The engine check light had come on and when the error code was check it was stated that I needed to replace code P0014 Exhaust Cam Solenoid. This solenoid was replace by a shop that I have used for many years and I trust their judgement on the work that needed to be done. They have replaced both of the Variable Value Timing Solenoid Exhaust and the intake solenoid. They have also stated that this error code can be caused by the Balance Shaft Chain. At this time I am ready to get rid of the vehicle and get something that is not even a GM vehicle. More

Professional Service I went in to Century Chevrolet for an oil change and right away the service was provided by the professional service agent. It was quick in and out se I went in to Century Chevrolet for an oil change and right away the service was provided by the professional service agent. It was quick in and out service with no hassle or wait times. More

Tall Tom provides good customer service Tall Tom is awesome! He is always pleasant and fun to talk to and he is always trying to be helpful with our service issues and/or concerns! Tall Tom is awesome! He is always pleasant and fun to talk to and he is always trying to be helpful with our service issues and/or concerns! More