Century Chevrolet - Service Center

deceptive service My experience with Century Chevrolet was not great. I came to them to fix 3 recalls on my 2014 Silverado. I came away after 2 visits with it costing m My experience with Century Chevrolet was not great. I came to them to fix 3 recalls on my 2014 Silverado. I came away after 2 visits with it costing me $2000.00 on problems that they seemed to find . Some was maintenance that was probably required, some I don't think was required. I did ask them to check why my trailer brake service light was coming on. It cost me $464 for a new brake control module. The check brake light is continuing to ding , so I don't know what the $464 did. On my first visit they did a Transmission fluid exchange and a multi point inspection . On my 2nd visit which was 2 weeks later they found a leak in the transmission line that cost me an additional $438.33, my question is why was that not be picked up on the first visit, Seems very suspicious. Also on the second visit which was for a free recall they decided I needed new back brakes , they squeak more now than they did before the job was done , really not happy with the level of service done to my truck More

Oil Change Had an appt. to get my oil changed, and it took 1-1/2 hrs to get it done. Way to long when you have an appt. set up..... Had an appt. to get my oil changed, and it took 1-1/2 hrs to get it done. Way to long when you have an appt. set up..... More

def issue took a truck in twice for the same def problem. was told it was fixed twice. still not fixed. truck is too important to be able to take out of servi took a truck in twice for the same def problem. was told it was fixed twice. still not fixed. truck is too important to be able to take out of service. More

Why is it so difficult to receive quality service? Look at our experience with Chevrolet and Century Chevrolet specifically. This is our 2nd Suburban; 15 years of driving these vehicles. We've used Cen Look at our experience with Chevrolet and Century Chevrolet specifically. This is our 2nd Suburban; 15 years of driving these vehicles. We've used Century exclusively for our service and Glen, a service writer turned manager, has always been fantastic. Less so the service writers. High turnover is discomforting. Maybe it's an industry thing because we see it at our Mercedes dealer as well, but it would be nice to see the same person twice. Our service writer Cody was surly and unhappy from the outset. He didn't think he had been assigned to our car and when he wrote up the service order, he transmitted his feeling of being put out. The quotes for additional work were disconcerting - again, a sign of the times that repair expense, particularly labor rates, have achieved unreasonable levels. No wonder people migrate toward independent service providers. $700 to replace an oil pan gasket is ludicrous, reflecting bad engineering (the removal of drive components to reach a common repair) and outrageous labor hours designed perhaps to pad the mechanics' ability to earn. I replaced the gasket in 2 hours and it cost me <$100 in parts. So, in short, I am reluctant to take my car to service at Century, and therefore reluctant to purchase from the company. Sour service writers signal employee dissatisfaction or worse, disregard for customer satisfaction. More