Four Stars Toyota

My salesman was excellent. Knowledgeable, open to discussion, found exactly what I was looking for and off we went for the test drive. Progressing further into the deal however is where I ran into th discussion, found exactly what I was looking for and off we went for the test drive. Progressing further into the deal however is where I ran into the trouble. The vehicle was a new one, in an older model, and they were quick to take off of sticker price to “get it off the lot.” They had me, I loved the car, they had told me a great deal, and all was good and I was good to buy. We get to the finance office (should have brought in my own financing, I know) and I am shown the itemized list, and shoo buddy it wasn’t hard to see where the quick discounts were really going. Over $2,400 in unnecessary fees, $1,100 advertising fee, $400 lot financing fee, $800 “base vehicle holdback,” and the $100 PIO holdback. I simply am not responsible for your advertisement costs, and I don’t care how long it sat on the lot. I’m there to buy a vehicle. It hurt to walk away as the advertising fee and lot financing fee were unacceptable to me, and I’m not 100% sure, but I am pretty sure the holdbacks are rebates from Toyota not paid by the customers so you can double dip, but I was willing to pay those as they had taken so much off the top I would be a little confused, but happy. The sale before tax titles and fees for an old model “they wanted to get rid of” was more than msrp, but until you looked closely it sounded like a decent deal, not even a great one. More

I am very pleased with the service at your dealership,I have purchased 3 vehicles from John and am super happy with him and if I need another Toyota will contact John again,good man and honestkeeps his wo have purchased 3 vehicles from John and am super happy with him and if I need another Toyota will contact John again,good man and honestkeeps his word.thanks john for all your help. More

No pressure no B.S John is a great person and then a salesman no pressure extremely knowledgeable . I have bought 6 cars from him ,I could go anywhere to buy but I love John is a great person and then a salesman no pressure extremely knowledgeable . I have bought 6 cars from him ,I could go anywhere to buy but I love the folks there at Four Stars . More

Good dealer to do business with Looked on line. Discussed over phone. Went there and sealed the deal. In and out with the Toyota I wanted in an hour and a half. Very good buying expe Looked on line. Discussed over phone. Went there and sealed the deal. In and out with the Toyota I wanted in an hour and a half. Very good buying experience with a Knowledgeable and motivated salesman. More

Absolutely simple & no pressure on us We have been doing business with this dealership for 20 years. We would not entertain going to any other location. We are taken care of in a very pr We have been doing business with this dealership for 20 years. We would not entertain going to any other location. We are taken care of in a very professional way whether it is for a trade-in or repairs & maintenance on our vehicles. More

I just bought my 4th Toyota from this dealership. John was his usual wonderful self. He stayed late in order to finish the process that day. I have dealt with John on each of my purchases. He is the b John was his usual wonderful self. He stayed late in order to finish the process that day. I have dealt with John on each of my purchases. He is the best. More

This was my first experience in buying a car and the staff were all great to work with and went above and beyond to help me. staff were all great to work with and went above and beyond to help me. More

They Always Come Through These guys always have my best interest in mind. They find ways to work with my financial situation and find me the BEST deal. I am beyond impressed w These guys always have my best interest in mind. They find ways to work with my financial situation and find me the BEST deal. I am beyond impressed with the customer service here and will always trust them to find what I need. If you ever need a new or used vehicle, this is the place to go! John Timmons and Gary Deeb rock! Five stars all around! More

Excellent Customer Service We had a wonderful experience working with John! He was attentive and not pushy at all, and he was able to get us the exact (very hard to find) vehic We had a wonderful experience working with John! He was attentive and not pushy at all, and he was able to get us the exact (very hard to find) vehicle we wanted. And even though we did this entire process from out of town, it was a seamless and stress-free process. We will be repeat customers! More

Knowledgeable Staff Competitive pricing and very informative staff. I purchased a Toyota 4Runner from out of town (Midland, TX) and the transaction was very smooth all ar Competitive pricing and very informative staff. I purchased a Toyota 4Runner from out of town (Midland, TX) and the transaction was very smooth all around. The dealership delivered to the vehicle to my door the day after all the details were worked out with a tank full of gas and the new car smell. I had been shopping around for three months prior to calling Four Stars Toyota and dealt with dozens of sales representatives. No sales reps compare to the service level the Four Stars Toyota staff offered. Very polite and answered every phone call & question I had throughout the process, which I had several of both. Four Stars Toyota will be my first phone call next time I need a new vehicle. More