Four Stars Nissan of Denton - Service Center

Had a problem with a service person returning calls for my car. I heard from Richard Enciso and he updated me with what was going on with my car. I appreciated his quick response. my car. I heard from Richard Enciso and he updated me with what was going on with my car. I appreciated his quick response. More

Fast service and I was well taken care of from the time I arrived. Everyone was very friendly and attentive, and I was able to work using the wi-fi while i waited. I will be back. arrived. Everyone was very friendly and attentive, and I was able to work using the wi-fi while i waited. I will be back. More

Prompt service with professional and courteous service. Kept me informed and updated. I appreciate your service. Good job! Kept me informed and updated. I appreciate your service. Good job! More

Pleasant, polite, informative, thorough, great interaction, service finished before quoted time, great experience at facility interaction, service finished before quoted time, great experience at facility More

Attentive, caring, great job. No waiting even though I was early for my appointment. Will be back again and again! No waiting even though I was early for my appointment. Will be back again and again! More

Awesome service professional and timely. James made sure he kept me updated on the what was happening and the cost. Shuttled me to and from work. Thank you Four Stars. James made sure he kept me updated on the what was happening and the cost. Shuttled me to and from work. Thank you Four Stars. More

We have used the service center several times. This was not the best experience for us. First, when we brought the car in, there were several service advisors present and even though we walked in This was not the best experience for us. First, when we brought the car in, there were several service advisors present and even though we walked in they waited quite a bit of time before addressing us. There were no other customers present. We needed to leave the car overnight for the recall that need done. Not a problem. I received a text the next afternoon from either the system or Richard (don't know which) about doing additional services, which I declined. I didn't know if the car was ready or not. I called the dealership to speak with Richard in the service department several times only to have it go straight to voice mail. On the 3rd time, I spoke with the receptionist and told her Richard wasn't answering. I asked to speak with anyone in the service department. She was very kind and asked if she could find someone back there and have them call me back. I said okay. No more than 5 minutes later, I believe it was James that called me back and said he could find out the status of the vehicle, which was indeed ready. He said Richard was in training all day. He took my payment over the phone and my daughter was able to pick the car up., service completed. I don't fault Richard for being in training, but there should be a process where if a service advisor who is handling customers is going to be away the next day, someone should pick that up seamlessly. James was polite and helpful. More

Everything went well. Brought my car in and was serviced without any problem. The service was courteous and professional. Brought my car in and was serviced without any problem. The service was courteous and professional. More

Limited Inventory meant I bought a little more accessories than I wanted, but service and buying experience went smoothly. accessories than I wanted, but service and buying experience went smoothly. More

2 hours for an oil change. I was told upon arriving (with an appointment) it would be 1 1/2 hours. At one hour I went and stood in the front rather than stay in the waiting I was told upon arriving (with an appointment) it would be 1 1/2 hours. At one hour I went and stood in the front rather than stay in the waiting room. An employee came and asked me if I was okay. He then said he could go check on my car. He left. he was gone perhaps 5 minutes then came back with a person Id' as the service manager. He ask about the key fob recall I also was going to have done. He said that would take another hour and half. I said cancel the recall, I have been here over an hour and I notice my car was not even up on the lift. He told me he would get it done in 2o minutes. He emphasized he would get it done. Twenty five minutes late I ask him how many more 20 minutes it would take. I want my car. He as very calm. He went and then came back and said I could not have the car yet because they had just drained the oil. I went back inside into the dealership area, saw a individual whom I asked if he was an employee. I then told him it probably not do any good but where could I go complain. He went and got someone whom I laid the story out too. I then went back out to the enterway. Then the individual who first asked me what I was waiting for came back out and began to in my opinion tell me how wrong I was about the time in what I felt was an aggressive manner again my opinion. When he got loud I got louder. When he stepped toward me I stepped back and told him his further advance would be assault and I would call the police. He told me to be careful of the car coming in behind me. I said I did not care. I see my car. The man goes back in where the service manager is and they have a good laugh. The same man comes out again and tells me to find another dealership to meet my needs and tells me I can go. I tell him I need to pay. He says there is not charge for a 2 hour oil change. There were others who came in after me and were done before me. It did not matter that I had an appointment. Thank you for letting me vent and I will take the individual's word to heart and find another Nissen dealership to me my needs. More