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Four Stars Ford - Service Center

Jacksboro, TX

4.9
295 Reviews

295 Reviews of Four Stars Ford - Service Center

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May 15, 2021

Quick to diagnose the problem with my truck and quick to repair it and return to me. Service advisor was very professional as well. Top notch service all around. Thanksgiving a pleasant experience. More

by DRUMMERSTEVE23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
April 20, 2021

Excellent service, courteous, prompt and friendly. Seen to my needs and questions. Gave me a quote on some tires and explained pricing. I will come back. More

by Cy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Meyers
Apr 28, 2022 -

Cy responded

Excellent services. Friendly, courteous

April 15, 2021

Robert was great. Mechanic was fast on analysis. Ordered incorrect from FtW which caused a day delay. But all and all good job. Thank you More

by OBBIE.LOVING531
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert
April 14, 2021

I really happy for my new car, they help me better than I really happy for my new car, they help me better than others places, And great prices great costumer services That are so helpful thank More

by Enriquebernalchatkehoodle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Meyers
April 10, 2021

The repairs took longer than scheduled due to poor scheduling on dealerships part. Left inside of vehicle greasy. Dealership has no loaner vehicles. Staff was friendly though. More

by JEREMY6847
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Maples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2021 -

Four Stars Ford responded

so sorry for the delay .. there is a nationwide parts shortage and we were very fortunate to obtain the parts for your vehicle.. we have no loaners because of a nationwide chip shortage and lack of inventory to put in loaner service .. again sorry we did not meet your expectations and hopefully these issues will be resolved soon.. thank you Floyd Goatcher GM

April 10, 2021

I found the people quite helpful and super I found the people quite helpful and super friendly. They were there when I need help and would use them again as well as tell others of their More

by L.DAMRON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher McBride
March 22, 2021

They did a fabulous job! Got me in and out quickly. Very professional!! Called and let me know when my vehicle was ready and got my vehicle inspected too! More

by RANDMIRRIGATIONANDLANDSCAPETX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Maples
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 09, 2021

Good salesman shop mechanic parts people.you couldn't as for better people .the friendly and helpful . location is great . you don't have to go out of town More

by wwparker683
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Floyd Goatcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Maples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Meyers, Teresa Jackson, Christopher McBride, Shelby Oakes
March 05, 2021

I had a appointment March 8th to put step rails on my F150 pickup. I got a call March 4 th from the service department telling me the rails had come in a and if i wanted to come in to get them installe More

by Mr-Coyle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Floyd Goatcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Maples
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2021

As expected as soon as we walked in we were met with a sales person walked to the services department. Where we met the service department manager we talked two min. he took asked to have a seat in the fr More

by Mr-Coyle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All were Great, Shelby Oakes
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