Fountain Buick GMC

I bought a 2023 Yukon Denali a week ago from this dealer. The salesperson and his manager were A-OK by me. However, the experience with the financial rep Luis was not good at all. I had asked since I walk The salesperson and his manager were A-OK by me. However, the experience with the financial rep Luis was not good at all. I had asked since I walked into the dealership, that I wanted to finance the truck thru the same credit union I was using for the 2019 Yukon Denali that I traded-in. I had a 3.5% rate with Space Coast Credit Union. My work credit union is offering right now 4.5% with my excellent credit rating for a 72 months new car loan. Yet Luis, the financial clerk, set me up with GM Financial at 10.5% and told me that I could refinance in 4 months with anyone else if I wanted to lower my rate. This is very unprofessional behavior and poor customer service to say the least. I had driven from Miami to Orlando to get the truck, and was in no position, if I wanted to get the truck, to refuse. More

It was a great experience and I would definitely recommend Brian to anyone looking for a new car. recommend Brian to anyone looking for a new car. More

Hanna Wilson was very knowledgeable on the vehicle purchased and on pricing options! My wife and I really appreciated her hard work! This was a great buying experience! purchased and on pricing options! My wife and I really appreciated her hard work! This was a great buying experience! More

Very helpful and patient since we came in right before closing .Salesman was great informative closing .Salesman was great informative More

My wife and I truly appreciated our car buying experience with Hannah Wilson. Her experience and knowledge made our time well spent at Fountain Auto Mall. with Hannah Wilson. Her experience and knowledge made our time well spent at Fountain Auto Mall. More

My husband and I recently purchased a vehicle from Hanna Wilson! She was outstanding! From the initial email through the entire car buying purchase, Hanna was outstanding. She was knowledgeable, timely and Wilson! She was outstanding! From the initial email through the entire car buying purchase, Hanna was outstanding. She was knowledgeable, timely and very pleasant! Hanna helped us every step of the way and we could not be more pleased with our experience! Thank you Hanna! More

Polite helpful employees who are very knowledgeable and accommodating. Good choice of new and used vehicles accommodating. Good choice of new and used vehicles More

Sebastian Velaquez ia an excellent salesperson. He went the extra mile for us to solve an issue. He went the extra mile for us to solve an issue. More

We bought a Buick encore in December it only had 7000 miles on it when it burst into flames. We contacted Buick warranty and they won’t help us when talking to the sales department to get the information miles on it when it burst into flames. We contacted Buick warranty and they won’t help us when talking to the sales department to get the information on the car we needed for insurance the salesman wanted to sell us another car when we are ready…not the response I was expecting. I would give negative stars if I could. I would also have liked the ability to post the pictures of my car going up in flames with this review as a warning to others. More

Great Customer care! ! Highly professional! Very thoughtful and complete! Will continue to do Business with Fountain ! Highly professional! Very thoughtful and complete! Will continue to do Business with Fountain More