Fountain Acura

Service Department is Painful Great Car, Horrible service Department. Acura, if you'd like to save your brand, find a way to separate this beautiful Dealership from their horrible Great Car, Horrible service Department. Acura, if you'd like to save your brand, find a way to separate this beautiful Dealership from their horrible service Department. We've actually developed an ongoing saying concerning this Service Department on OBT, Come in for $5.00 part, Leave with $3.00 Customer Service and $1000.00 bill. Please fix this in any way that you can. You have such a great and talented team, don't let them keep getting their ratings lowered by the lowered standard your service Department is working so hard to Maintain. We love our car, but dread having to bring it their for anything. And though we don't mind paying for service, please find an honest team who can give exactly what they promise, and not what suits their paychecks. Perhaps you should just stand around the corner and listen to your future sales plummeting, due to the many customers calling time and time again, trying not to yell at your service department for promises not kept, or things done incorrectly.. Or perhaps you should have someone call and try themselves to get through to your service Department, as it rings with no answer (all day-any day) after 100 rings just to get hung-up on. Thanks for taking the time to listen. Sorry about having to post the honest truth. More

Used car purchase From shopping their website to signing in the finance office was a great experience. My salesman was Brian T Garrett. This professional put me in the From shopping their website to signing in the finance office was a great experience. My salesman was Brian T Garrett. This professional put me in the right vehicle at the right price. Thanks to everyone at Fountain. More

Dealership has the worse customer service EVER This dealership needs to be bought by new ppl. The lack of customer service and detail means nothing to them. They dont return calls, they are horribl This dealership needs to be bought by new ppl. The lack of customer service and detail means nothing to them. They dont return calls, they are horrible at detailing and dont do much about your validated concerns. Still waiting for a call back for service on my car. This dealership sucks!!!! More

Great experirence Great experience, totally exceed my expectation. No surprise, the process was fast. Josephine Mancini was great! Will recommend my friends to work wi Great experience, totally exceed my expectation. No surprise, the process was fast. Josephine Mancini was great! Will recommend my friends to work with her for an Acura. More

Out the door In under three hours I got a flyer in the mall reading my car was in high demand but I ignored it then a few days later I got a call saying there is a shortage of my vehic I got a flyer in the mall reading my car was in high demand but I ignored it then a few days later I got a call saying there is a shortage of my vehicle so I said what the heck and scheduled a time to go in. I showed up and my Sales guy was awesome and he worked with his manager to make sure i could get what I wanted and nobody was wasting anyone's time. They had the exact car i wanted and we were able to swap in my 2013 tsx lease for a 2015 tlx lease with maintenance included and $0 down for $4 more than my previous payment. It was a no brainier! I highly recommend Roberto and Fountain Acura! More

Go see Carlos Rojas! Carlos Rojas was knowledgeable and helpfull..gave me best upfront price for new TLX and also most for my trade in..more than $3900 than the Sanford au Carlos Rojas was knowledgeable and helpfull..gave me best upfront price for new TLX and also most for my trade in..more than $3900 than the Sanford automation was willing to give me..he also helped my son into a gently used Acura..I wouldn't even think of dealing with anyone else at this point! More

Best car buying experience ever Hamza is very knowledgeable, experienced and professional. He went above and beyond to my car buying experience flawless. Because of his personality m Hamza is very knowledgeable, experienced and professional. He went above and beyond to my car buying experience flawless. Because of his personality my purchasing process became really fun. He made sure that the car meets my needs and he gave me a best deal possible. I reccommend him to everybody that I know who needs a car. Thank you Hamza. Thanks bunch. Will be back to get another car soon. More

Superb Car Knowledge & Service I worked with Carlos as he made sure that I was well taken care off. Even though he was busy at the time he still came to me to make sure that I was d I worked with Carlos as he made sure that I was well taken care off. Even though he was busy at the time he still came to me to make sure that I was doing well as all of the other sales man were ignoring me. I was very frustrated however, Carlos turned all of that around. He got us a bottled of water while we waited and a couple of minutes later he came by and we looked at some of the used vehicles he had in the lot. Out of the vehicles that we looked at he knew the vehicles inside and out. Very knowledgeable of their vehicles and I admire this very much. I would recommend anyone to work with Carlos any day. He was not pushy at all and extremely honest. More

Great experience We shopped every place in town and we finally got a fair price for the car I wanted. Brad Tyler was just very helpful, knowledgeable and courteous. We shopped every place in town and we finally got a fair price for the car I wanted. Brad Tyler was just very helpful, knowledgeable and courteous. More