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Foundation Kia of Wichita Falls - Service Center

Wichita Falls, TX

4.4
119 Reviews

119 Reviews of Foundation Kia of Wichita Falls - Service Center

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December 11, 2023

I scheduled on line for one price, was charged $40 more. They won’t refund. More

by rsherilyn2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandi Lucero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara McCuiston
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
December 09, 2023

Very efficient and courteous to the customers. They need to order two parts for me and I’m hoping they will get back to me soon. More

by juliebarker1716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Esquibel
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Helpful
December 09, 2023

Always eager to help and get you in and taken care of! ! The best of the best with customer service!! More

by babernathy1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamara McCuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory Esquibel, Tony White
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Helpful
December 08, 2023

Foundation Kia stayed in contact with me the entire time they had my vehicle. Everyone was professional and friendly. My routine maintenance was done and they were able to check on a recall. More

by Leonard940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamara McCuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory Esquibel, Tony White
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Dec 08, 2023 -

Foundation Kia of Wichita Falls responded

Thank you for sharing your positive experience with Foundation Kia! We're thrilled to hear that our team provided professional and friendly service while taking care of your routine maintenance and addressing the recall. We appreciate your trust and look forward to serving you again in the future. Safe travels!

Helpful
December 07, 2023

Highly disappointed. .. $ 124.00 for an oil change, just not to void our warranty. REALLY? We were under the impression that we had free maintenance under our contract wit More

by sdavenport4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tamara McCuiston
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
December 06, 2023

Clean, quick, affordable everything about the experience was smooth and seamless. I would go again for any service More

by cyhwang97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamara McCuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory Esquibel, Tony White
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Helpful
December 01, 2023

Good service and very nice treated . e very good kept .e up on what the6did More

by lambertjoann1943
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Esquibel
Report | Print
Dec 04, 2023 -

Foundation Kia of Wichita Falls responded

Thank you for the positive review! We look forward to assisting you in the future!

Helpful
December 01, 2023

They don't call back. Manager Tony doesn't call back. They had my call and just to get update had to drive from Burk to find out status of repairs. Purchased auto there but More

by van parton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cory Esquibel, Tony White
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Dec 04, 2023 -

Foundation Kia of Wichita Falls responded

We apologize for the lack of timely communication and the inconvenience you experienced during the repair process. Tony, our manager, is aware of your concerns and is committed to resolving any outstanding issues. We regret that he did not receive your message. Please feel free to contact Tony directly to discuss and address any questions or concerns going forward. We appreciate your feedback and the opportunity to improve our service.

Helpful
November 30, 2023

Candace was very pleasant and friendly. I'm disappointed that the original issue I brought the car in for was not resolved that day. Digital rear view mirror was malfunctioning and tech did More

by KAG1229
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candace, unsure of service technician
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Helpful
November 27, 2023

Not all information was provided correctly. Updates were not reliable or timely. There needs to be better communication. More

by rancemedic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cory Esquibel
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Nov 30, 2023 -

Foundation Kia of Wichita Falls responded

We sincerely apologize for any inconvenience caused by the lapses in information and communication. Your feedback is crucial to our improvement, and we're committed to addressing these issues promptly. We understand the importance of reliable and timely updates, and we'll work diligently to enhance our communication processes. If there are specific details or concerns you'd like to share or discuss further, please feel free to reach out to Tamara, our service manager.

Helpful
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