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Foundation Kia of Wichita Falls - Service Center

Wichita Falls, TX

4.4
117 Reviews

117 Reviews of Foundation Kia of Wichita Falls - Service Center

Sort by
April 03, 2024

We went in for an oil change they left oily black hand prints on hood. Left car dirtier than it was to begin with. Also prices were very high. This is our second oil change at this place. The first time t More

by reynachris61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of name
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Apr 09, 2024 -

Foundation Kia of Wichita Falls responded

We apologize for the inconvenience and the experience you had with us. We strive to provide excellent service and cleanliness. Please reach out to us so we can make it right and offer you a complimentary vehicle detailing. We value your feedback and hope to improve your next visit with us. Thank you for bringing this to our attention.

Helpful
April 01, 2024

They did a great job and helped to make my trade in a smooth one More

by lorena3
Recommend Dealer
Yes
Employees Worked With
Alexus Quillin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tucker Jones
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Apr 09, 2024 -

Foundation Kia of Wichita Falls responded

We're thrilled to hear about your positive experience and that we could make your trade-in process smooth! Thank you for choosing us. We look forward to assisting you again in the future!

Helpful
April 01, 2024

I had a problem with my liftgate. They got me in quick and got parts ordered. The parts came in fairly quickly and they got me back in to fix the problem within days. Would recommend More

by Mattie468
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Lucero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2024 -

Foundation Kia of Wichita Falls responded

We're glad we could quickly address the issue with your liftgate and get it resolved efficiently. Thank you for recommending us for warranty work! We appreciate your business and look forward to assisting you again in the future.

Helpful
March 28, 2024

Had a recall issue and the service team came in clutch good job great people i will return for a future needs with service !!!! More

by joannaduke91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamara McCuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2024 -

Foundation Kia of Wichita Falls responded

We're glad to hear that our service team came through for you with your recall issue! Thank you for the positive feedback and for choosing us for your service needs. We look forward to assisting you again in the future. Safe travels!

Helpful
March 25, 2024

Everyone one was so helpful in helping me find a car that fits my needs! More

by vglaze4565
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Mathews
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Foundation Kia of Wichita Falls responded

We're delighted to hear that everyone was so helpful in finding a car that fits your needs! Thank you for choosing us and for your kind words. If you have any further questions or need assistance, please don't hesitate to reach out.

Helpful
March 22, 2024

The service was quick and the car was returned wash. The staff was friendly and I appreciate all their help. More

by pberg123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Lucero
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
March 22, 2024

Hoping third time is a charm for getting this car repaired. I will call and hopefully get to speak to someone. I am tiring of trying to get this shop to fix this car. I have had to go to the shop to More

by bpappas1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tamara McCuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
March 22, 2024

Great Service, friendly personal, short wait time, everything just on point! Never been more satisfied! More

by Henry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Lucero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara McCuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
March 19, 2024

Warm welcome, great service and kept me up to date with everything....will recommend to friends. More

by AKing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Lucero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara McCuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2024 -

Foundation Kia of Wichita Falls responded

We're thrilled to have provided you with a warm welcome and great service! Thank you for your recommendation, and we look forward to welcoming your friends soon!

Helpful
March 19, 2024

The advisor was very kind and respectful and knowledgeable. If I didn't understand something, they took the time to explain it to me until I understood it. More

by jacobaok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Lucero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara McCuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2024 -

Foundation Kia of Wichita Falls responded

We're delighted to hear about your positive experience with our advisor! Providing excellent service and ensuring our customers feel comfortable and informed is our top priority. Thank you for your kind words, and we look forward to assisting you again in the future!

Helpful
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