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Foundation Kia of Wichita Falls - Service Center

Wichita Falls, TX

4.4
138 Reviews

138 Reviews of Foundation Kia of Wichita Falls - Service Center

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July 29, 2023

Badly needs more technicians. Takes a week to get in for an oil change, 3 weeks for an appointment for an issue with brakes, Technicians that don’t know to watch for staggered whe More

by jharvey3177
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ruben Romero, Heath Marsh, Cory Esquibel, Robert Goins, Jodi Byrd, Joe Hernandez
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Aug 01, 2023 -

Foundation Kia of Wichita Falls responded

We sincerely apologize for the inconvenience you experienced during your recent visit to our dealership. We understand your frustration with the extended wait times and the issues you encountered with our service. Currently, we are in the process of hiring more technicians to ensure we can better accommodate our customers. We're glad to hear that our manager was able to resolve the warranty issue and provide you with a loaner car. However, we acknowledge that the turnaround time was still longer than expected, and we will strive to improve our efficiency moving forward. Your satisfaction is our top priority, and we would like to offer you a more positive experience in the future. If you have any further concerns or if there's anything else that needs addressing, please don't hesitate to reach out to Joe, our service manager. He will personally ensure that your needs are met promptly and to your satisfaction. Once again, we apologize for the inconvenience, and we thank you for bringing this matter to our attention. Your feedback helps us grow and improve, and we look forward to serving you better in the future.

July 26, 2023

Prompt and friendly service. Heath was friendly as well as the rest of the staff. More

by behernandez0330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Marsh
Report | Print
Jul 31, 2023 -

Foundation Kia of Wichita Falls responded

Thank you for the 5-star review! Our team works hard to make sure our customers have a great experience. If you need anything else in the future, please don't hesitate to reach out to Heath or the rest of the team.

July 14, 2023

Good communication and quality work to service my Kia Telluride. Will use service department again More

by pastorpaulm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Esquibel
Report | Print
July 10, 2023

Heath explained everything and was very courteous and got me an appointment to work on the brakes for next Friday. More

by stacyl33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Marsh
Report | Print
Jul 11, 2023 -

Foundation Kia of Wichita Falls responded

Thank you for the positive feedback!! We look forward to assisting you.

July 10, 2023

New place is nice. Clean and looks great. Friendly service staff. Great experience. Just moved here and 1st time at this dealership. Definitely recommend. More

by misshighpoint
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Esquibel
Report | Print
Jul 11, 2023 -

Foundation Kia of Wichita Falls responded

Thank you for the review! Our team has worked very hard to make our new building seamless. We look forward to assisting you with all your vehicle needs!

July 01, 2023

Waited two weeks to have my KIA serviced. I'd prefer a shorter wait. Maybe next time. More

by bomarvers68
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Marsh
Report | Print
Jul 03, 2023 -

Foundation Kia of Wichita Falls responded

We apologize for the extended wait time you experienced for your KIA service. We understand that waiting for two weeks is not ideal, and we strive to provide prompt and efficient service to all our customers. Your feedback is important to us, and we apologize for any inconvenience caused.

June 30, 2023

It was a very pleasing visit. Cory was extremely helpful. I will definitely be taking my car to the dealership for future service needs. More

by PATTISHANKLE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Cory Esquibel
Report | Print
Jul 03, 2023 -

Foundation Kia of Wichita Falls responded

Thank you for the 5-star review! We appreciate your support and look forward to serving you again!

June 29, 2023

My car was in and out in no time they explain what they did and was super helpful More

by ksharkins24
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brandi Lucero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben Romero, Ryan Pruner, Cliff Vallier, Heath Marsh, Cory Esquibel, Robert Goins, Jodi Byrd, Dwayne Jackson, Dirk Sachse
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Jul 03, 2023 -

Foundation Kia of Wichita Falls responded

Thank you for sharing your positive experience with us! We're thrilled to hear that your car service at our dealership was efficient and that our team was helpful in explaining the work done.

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