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Foundation Kia of Wichita Falls - Service Center

Wichita Falls, TX

4.4
115 Reviews

115 Reviews of Foundation Kia of Wichita Falls - Service Center

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October 02, 2023

I have written one review today. Cory was the best service writer that I have had. I was not impressed previously so this time was refreshing. thanks It makes life difficult to be More

by stella6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Esquibel
Report | Print
Oct 11, 2023 -

Foundation Kia of Wichita Falls responded

We're thrilled to hear that Cory made a positive impact on your experience! Thank you for sharing your feedback, and we're delighted that his service was refreshing for you. We understand the challenges of being without a car, and we're glad we could provide a solution by arranging a pickup. We appreciate your trust in us and look forward to serving you again!

Helpful
September 14, 2023

They didn't seem to want my business. I'm looking for another KIA service center. I don't know if it was because I didn't buy my car there or what, but I didn't feel they wanted me there. More

by paula.mcgee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Esquibel
Report | Print
Sep 15, 2023 -

Foundation Kia of Wichita Falls responded

I'm sorry to hear about your experience. Your feedback is valuable to us, and I apologize if you didn't feel welcomed. We genuinely value your business and appreciate your trust in us for servicing your vehicle. Please know that this is not the level of service we aim to provide, and we're committed to improving. If you decide to give us another chance, please ask for Tony White, our Parts and Service Director, and he will ensure you receive the exceptional customer service you deserve. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Helpful
September 13, 2023

Jessica was great in communicating the status of the work on my car Thank you More

by berendboys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Bennett
Report | Print
Sep 14, 2023 -

Foundation Kia of Wichita Falls responded

Thank you for the 5-star review! At Foundation Kia, our team works hard for you to have the best experience. We look forward to assisting you in the future!

Helpful
September 01, 2023

Jessica was awesome! I came to get one oil change and tires rotated and she explained if I got the 3 month package it would save me money so I did just that! More

by Andy Favors
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Sep 13, 2023 -

Foundation Kia of Wichita Falls responded

Thank you for the 5-star review! We look forward to assisting you in the future!

Helpful
August 31, 2023

Friendly, professional and on-time. Just a pleasant experience all around. Cory was fantastic. Went over the items serviced for my annual inspection PLUS he even double checked the tire More

by pander1144
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Esquibel
Report | Print
Sep 14, 2023 -

Foundation Kia of Wichita Falls responded

We're thrilled to hear about your 5-star experience with Foundation Kia's service department! Cory and the team take pride in delivering friendly, professional, and on-time vehicle service. Thank you for choosing us, and we look forward to serving you again in the future!

Helpful
August 31, 2023

Everything was great! Good customer service and the car wash much appreciated. A very good experience. More

by SLMILL32
Recommend Dealer
Yes
Employees Worked With
Heath Marsh
Report | Print
Sep 14, 2023 -

Foundation Kia of Wichita Falls responded

Thank you for the 5-star review! Our team at Foundation Kia is happy to hear you had a great experience while having your car serviced.

Helpful
August 30, 2023

Great customer service! Heath and tech did great job in performing anti-theft software upgrade and replacement of under engine splash cover in a very timely manner. Thank yo More

by r0n_jtj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Technician, who I'm not sure of his name., Heath Marsh
Report | Print
Helpful
August 23, 2023

Dealerships always charge too much for services. Very disappointing when your check engine light comes on and you can't afford $160 to find out why. I have been servicing my car here ever since I bo More

by bella2011h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Esquibel
Report | Print
Helpful
August 18, 2023

They were well knowledgeable and courteous and nice and knew what they were doing thank u More

by prettyboy19501950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jodi Byrd, Dirk Sachse
Report | Print
Aug 31, 2023 -

Foundation Kia of Wichita Falls responded

Thank you for the feedback! We are glad you had a great experience and look forward to serving you in the future.

Helpful
August 18, 2023

Came in for my first service and was very pleased! My service and recall was completed well before he told me it would be done. Super friendly, super clean and comfortable waiting area! Very happy wi More

by mzmalloy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Marsh, Tom Migot, Dirk Sachse
Report | Print
Aug 31, 2023 -

Foundation Kia of Wichita Falls responded

Thank you for the 5-star review! Our team works hard to make sure you have the best experience possible. We look forward to assisting you in the future!

Helpful
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