Foundation Hyundai

Nice salesman not pushy and spent ample time showing me the details of the vehicle. the details of the vehicle. More

!!!DO NOT BUY HERE!!! The most unprofessional car dealership I’ve ever experienced (or any business for that matter). We wasted an entire day at this dealership, now have two hard pulls on our cre dealership I’ve ever experienced (or any business for that matter). We wasted an entire day at this dealership, now have two hard pulls on our credit, and purchased insurance for a car that we were forced to walk away from because of a textbook BAIT & SWITCH. Came in today to finalize a lease after a deal was worked out over the course of a week. I was upfront and highly informative about my credit from day one as I didn’t want to waste my (or anyone’s) time if slightly less than average credit would be an issue. I gave a highly accurate depiction of what my credit score looked like and I was assured multiple times that my credit was well within the acceptable range and not at all an issue for the deal we made, since I was doing a single pay lease. First red flag - the incentive we had discussed multiple times via text over the last few days no longer existed. Literally… poof…. the $1000 off instantly disappeared the moment we came back to the dealership. Their excuse… that offer shouldn’t have been offered and the manager that made that offer wasn’t there so they can’t possibly honor it. Having already driven out of our way and wasted a good chunk of our day to get to this point, I reluctantly conceded and agreed to the new price, confirming that there would be no more surprises with the price. Second red flag - remember the “offer” that was no longer being offered? Yeah that one. It now only applied to a single vehicle which had been sitting on the lot for some time and was now being kept at their storage lot a “couple” miles away… but they wanted me to sign for it sight unseen. Naturally, I felt uncomfortable signing anything without seeing a vehicle which had sat so long that it had to be moved to storage. I was made to feel like I was an inconvenience for asking to see this vehicle before signing anything. We waited another hour for them to go get the vehicle and upon inspection, I agreed to move forward with the terms we had discussed. Third red flag - credit pulls begin. Quite some time had passed and I was told to move forward with purchasing insurance for the vehicle… I confirmed yet again that our credit was not an issue before doing so. I was told… and I quote… “the manager would have told me by now if there were any issues”. So I purchase insurance and we wait. !!!SURPRISE!!! Our salesman returns and says our price may be a “little” higher due to our credit LOL. You mean the same credit we’ve discussed since day one? The same credit we based these quotes on? The same credit I very accurately depicted a week ago and was assured over and over would not be an issue? Yep, that credit. BAM… the price just increased another $800. So now we’re a full $1800 higher than the “all-in” price that was literally discussed that morning. The manager on duty came over to discuss and refused to budge an inch despite the direct lies we were sold all day. Beyond that, he had the arrogance to make us feel like WE wasted HIS time for “making him” get the car from the other lot LOL. How dare you. You wasted OUR entire day based on false pretenses and high pressure, slimy sales tactics. And when we refused to play into your bait and switch game, you have the audacity to accuse us of wasting your time? Again, here we are without a car… not one, but two hard pulls on our credit (why in the world did they pull our credit twice without asking?)… prepaid insurance for a car that’s not ours… and my ENTIRE day off from work wasted. The real cherry on top is being accused of wasting their time though. So if you like wasting your valuable day off to be belittled for not paying thousands more at the last minute, then this is absolutely the dealership you should go to. If, like me, you value your time and money, please please please do yourself a favor and do not waste a moment of your life at this dealership. More