Patterson Dodge Chrysler Jeep Ram Kia - Service Center

Foundation Ram emailed me two coupons for a Diesel oil change and $5 off a tire rotation. I had the diesel oil changed, fuel filter changed, and tires rotated. The services were completed. At the cashie change and $5 off a tire rotation. I had the diesel oil changed, fuel filter changed, and tires rotated. The services were completed. At the cashier counter, I was told by the service advisor that the service manager would only allow me to use the coupon for the diesel oil change and not the $5 off the tire rotation. I was confused because Foundation Ram emailed both coupons in the same email and both coupons was not expired. I was very angry did not understand why Foundation was cheap xxx me for $5. More

Excellent service and friendly staff. Online booking would be welcomed; other than that, the experience was great. Online booking would be welcomed; other than that, the experience was great. More

Jessica did a great job managing my truck. She even texted me when it was ready. Everything was done right. She even texted me when it was ready. Everything was done right. More

Always a great service experience. Jessica strives to take care of her customers and keeps you informed throughout the process. Jessica strives to take care of her customers and keeps you informed throughout the process. More

At wits end. .. what a struggle this has been. Four trips to Foundation to fix the same problem and now I have the 5th trip scheduled for this Tuesday. The warni .. what a struggle this has been. Four trips to Foundation to fix the same problem and now I have the 5th trip scheduled for this Tuesday. The warning light comes on with 48 hrs of leaving the shop the last 3 times. Really? As a current owner of 3 new cars that I've bought from Patterson's ... a 2018 Wrangler, a 2018 Fiat, and a 2020 Wrangler - I am quickly losing faith in what is Foundation. More

Service department will not return phone calls or texts. This includes the service manager. It is no wonder the service advisors won't communicate when the manager won't. This includes the service manager. It is no wonder the service advisors won't communicate when the manager won't. More

Corey was very courteous and very knowledgeable. Promptly performed the service needed and communicated all phases very well to me, so was well informed of the progress. Promptly performed the service needed and communicated all phases very well to me, so was well informed of the progress. More

Dealership has been good. Enjoyed the buying process and feel like sales took good care of me Enjoyed the buying process and feel like sales took good care of me More

I scheduled service via the website one week in advance. I dropped off the Jeep in the morning and by the end of the day I was sent an un-itimezed estimate stating the repairs would be ~$5000. I reluctant I dropped off the Jeep in the morning and by the end of the day I was sent an un-itimezed estimate stating the repairs would be ~$5000. I reluctantly approved the repairs. About five days later I sent a text and left a voice message for the service advisor inquiring about the status. I hear nothing for about two days. When the service advisor finally returns my call she states the parts have just arrived. I am then informed that they are the wrong parts. Another eight days pass without any update from the service department. On the fifteenth day, I call the service advisor and ask the status. She states that no work has been performed and the parts are still on order. I ask her to give me a date when the parts will arrive and when the repairs will be made and ask her to call me back. About two hours pass without a call. I then went to the service center and requested that my Jeep be returned to me. The service manager looked up the parts status and said it would be another six days for the parts to arrive. At this point I took possession of the Jeep without repair. On Mopar's customer facing website I can see all of the required parts are in stock with a next day delivery. Foundation is placing small light weight parts on an LTL truck "Black Horse" that is making multiple stops as it crosses the country so they can save $5 in shipping costs. People need their vehicles to be serviced in a timely manner. Since Foundation acquired the dealership they have made significant personnel changes. It appears they are implementing DEI hiring practices from the top down and not hiring employees that are knowledgeable about automobiles. While these DIE hires may impress the bosses in Canada, they are going to kill the business. I will be taking my Jeep to another dealer for the service. More