Foundation Chevrolet & Cadillac - Service Center

My car (Z06) needed a door lock actuator replaced. Jenny contacted Concord Auto Protect, with whom I have a VSP. When they responded to her she told me they would only pay $180, so I opted to go ahe Jenny contacted Concord Auto Protect, with whom I have a VSP. When they responded to her she told me they would only pay $180, so I opted to go ahead with the repair and pay for it myself. However, when I read the email CAP sent her I learned they were going to send her the part (which was ~$430), and the $180 was for labor. Needless to say I am very upset with her because she did not give me accurate information. More

Lack of urgency on your mechanic should not take 2 hours to change oil. Had three service reps look for my vehicle only than was it put up on rack to change oil terrible service to change oil. Had three service reps look for my vehicle only than was it put up on rack to change oil terrible service More

This is the worst and im talking worst customer service we have ever encountered with Michael Chase. He is the GM of sales and treated us like xxxx! He even went as far as threatening to throw us out becau we have ever encountered with Michael Chase. He is the GM of sales and treated us like xxxx! He even went as far as threatening to throw us out because we are upset that you have had our car for 3 1/2 months? I took my 2014 Chevy corvette to get 3 rims and tires replaced and it took 3 1/2 months to not get the car finished. We took it in on 02/06/23 and picked it up yesterday 04/25/23 because they still wanted to keep it another 2 weeks since they could not tell us an ETA or a tracking number on the wheel that was still on order. Every time we called it was we will call you back with a call never being returned. Jason and Max in service were sometimes helpful just never kept us informed. I really think Foundation Chevrolet needs a whole new staff especially replace Michael Chase with people that care and not wan to kick you out for stating your frustrations. Your staff has no sympathy since it is not there vehicle. DO NOT EVER TAKE OR PURCHASE A VEHILCE FROM FOUNDATION CHEVROLET IN WHEAT RIDGE COLORADO! They DO NOT CARE for there customers once you purchase a vehicle. Contacting Kyle Clark from 9 news to call out your lack of integrity and respect of your customers. WORST EVER! More