Foundation Chevrolet & Cadillac

We purchased a brand new 2024 Trax and a week later noticed the hood had a manufacturer defect in the driver side crease. I immediately called the service dept and notified them of the issue and asked noticed the hood had a manufacturer defect in the driver side crease. I immediately called the service dept and notified them of the issue and asked about warranty options. They insinuated that it was damage and therefore not covered. I insisted that the crease, which is part of the manufacturing process, was defective and curved where it shouldn't be. After being jerked around for 2 weeks trying to get the Service Manager Dave to look at the defect, he agrees that it is a manufacturer defect, and that the only resolution is to replace and repaint the hood. This is not an option, as Dave notes that there are slight variations in paint tint and quality, not to mention the variations in paint thickness from shop painting. Basically, the hood would exchange one defect for a dramatically larger defect, either of which results in a drop in value. This means that the vehicle is a lemon and cannot be fixed. Dave transfers me to Alex, our salesman, who basically says that I need to speak with the sale manager Tyler. Tyler calls me and asks me if I inspected the vehicle prior to purchase, and insinuates that it is our fault for not noticing the defect. I remind him that is the reason for a 36,000 mile/3 year warranty...for all the defects you don't notice until later. He essentially tells me that if I don't want a new hood, then there may not be any other options. I inform him that I have already discussed with the warranty dept. and that they have already told me I can go through the BBB binding arbitration process per Lemon Law. He argues and tells me that it is not covered under Lemon Law, to which I respond that he does not understand the Lemon Law correctly, and I proceed to explain it to him. Rather than end the conversation and direct me to the warranty dept, Sale Manager Tyler proceeds to argue with a customer, continue to attempt to lie about the Lemon Law, and laugh at me when I suggest that he take some time to learn the law. He was determined to engage in a power struggle rather than provide customer service. Immediately after that disgusting display of poor customer service, I get a call from General Manager Chad Raskin, who asks me if he can help, before he begins to lecture me on how I speak to his employees who are "nothing but professional." I respectfully disagree with his false assertion that his employees or managers are professional, and I try to move on, and he actually raises his voice, interrupts me, and instructs me to "not put words in his mouth" because I said that we can agree to disagree. I then note that I see where his employees obtained their customer service skills, and it is clear what kind of operation he is running. In the midst of his angry outbursts and pontification, he yells and demands that I tell him what he can to to resolve the situation. I continue to try to tell him, despite the consistent interrupting repetitious demand, and I finally ask him "do you want to know what will resolve the situation?" He snarls, "yes." I tell him, "I want you to replace the defective vehicle with a vehicle that does not have a defect." He quickly retorts, "No, I'm not replacing your car! That is not happening!" So we are going to proceed with the BBB Lemon Law process, and potentially contacting an attorney. What a terrible dealership and unbelievably terrible staff! Avoid like the plague! More

My experience with the team has been very helpful and I will let everyone know I How pleased I am with my truck. will let everyone know I How pleased I am with my truck. More

George Lee did an excellent job in his role involving our new vehicle purchase. Professional, thorough and friendly new vehicle purchase. Professional, thorough and friendly More

Ray was very helpful and knowledgeable. He took a lot of time to show us the features of my new 2024 Trax. He made our experience fun and worth the drive. He took a lot of time to show us the features of my new 2024 Trax. He made our experience fun and worth the drive. More

Ray was so pleasant, informative and fun. Best no pressure salesman we’ve ever had. Best no pressure salesman we’ve ever had. More

I was looking for a vehicle and was having a hard time finding the right fit. My husband called and asked about the Cadillac CT5V but the dealership was closed. Ray immediately reached out the following m finding the right fit. My husband called and asked about the Cadillac CT5V but the dealership was closed. Ray immediately reached out the following morning and invited us to come in and take a look. Within a few minutes, he handed me the key for a test drive. I COULD NOT WIPE THE SMILE OFF MY FACE! Ray was so personable, kind and patient and made us feel comfortable instantly. I really felt like he was on my side. He took the time to show me all of the features in my new car and answered all of my questions. Our financial transaction went quickly and smoothly as well. I highly recommend Foundation Auto. Come see Ray to help you get your next vehicle. You won't regret it! More

Promt serviice done right with great pricing! I have been completely satisfied with Foundation each time I go there! Great job Foundation, I’ll be back soon! I have been completely satisfied with Foundation each time I go there! Great job Foundation, I’ll be back soon! More

Steven was extremely helpful! I needed a car in a tight situation and he made sure I came out with a fair deal. I needed a car in a tight situation and he made sure I came out with a fair deal. More

Ray was great! Knowledgeable, helpful, and fun to work with. Highly recommend. He took the time to go through all the option and setting… which there are so many Knowledgeable, helpful, and fun to work with. Highly recommend. He took the time to go through all the option and setting… which there are so many. He was very patient to explain them all and help set them to my preference. Great guy and salesman. More

It was an amazing experience! Alex was awesome! I would highly recommend this dealership if you were looking to purchase a New Chevrolet. Alex was awesome! I would highly recommend this dealership if you were looking to purchase a New Chevrolet. More