Foundation Chevrolet & Cadillac

I have a 2020 Chevy Blazer. I bought it brand new with no more than 5 miles upon purchase. It now has only 28,000 miles. It has never been wrecked and I take it in regularly I bought it brand new with no more than 5 miles upon purchase. It now has only 28,000 miles. It has never been wrecked and I take it in regularly for routine maintenance. On Saturday, 9/9/23 my engine light came on. Napa Auto Parts told us their code reader indicated that the thermostat cap was stuck either open or closed. We called Foundation Chevy to make an appointment and told them the issue. I took my vehicle in at 5 PM on Monday, 9/11/23 for an appointment scheduled for Tuesday, 9/12/23 at 11 AM. Upon dropping off my vehicle my husband once again explained that my thermostat cap was stuck. We received a call on Tuesday afternoon to inform us that they found that the pump on the radiator was cracked and needed to be replaced. We reached out on Wednesday to determine the status of the vehicle because we needed to figure out work schedules and daycare drop offs/pickups as we had not heard any updates on how long this would take. We had to call several times and leave several voicemails to receive a call back. We received a call back on Wednesday late afternoon that my vehicle was not yet repaired. On Thursday afternoon we received notice that my vehicle would not be ready until Friday. On Friday afternoon, we received a phone call that they took my car for a test drive, and they have now discovered that my thermostat cap was stuck…?? We already knew that and that was the very reason we took it to Foundation Chevy in the first place. I was dumbfounded because I thought they were addressing that issue all week in addition to fixing the pump on the radiator. On Monday evening they provided me with a rental car. I was very grateful for the rental because without me having a vehicle and my husband leaving for work at 7:15 AM and daycare not allowing children to be dropped off until 7:45 AM I was not able to take my son to daycare and had to pay for three days of care in which he was not even there ($80 a day) and I had to stay home from work. We did not hear back from them the rest of the week and on Thursday we wanted an update as the rental was due back to Hertz. We called Foundation Chevy and could not get through to anyone. On Friday afternoon we began to call again to get the status of my vehicle and no answer (I called six times, and my husband was also calling). We left multiple voicemails for our contact in the service department. I finally called the main number to the service department, someone finally answered, and then they put me on hold. I stayed on hold for over an hour and no one ever picked up! The anxiety and stress from the lack of communication we received from Foundation Chevy was unwarranted. All we needed was an estimated time frame for the repairs which we were never given. We were always on our toes waiting for any kind of update. I would have obtained a rental car earlier in the process if I would have known they were going to keep my vehicle for almost two weeks. I finally picked up my vehicle on Friday, 9/22/23. I expressed my frustration regarding the lack of communication and my concern with them not knowing my thermostat cap was stuck from the beginning since we informed them about that, but my complaint was met with, “Your service tech is not here so we don’t know what happened. All I can see is that you owe $2,142.90”. On Saturday, 9/23/22 we took it in for an oil change (not at Foundation Chevy). They called me extremely alarmed that the ball joint on my vehicle needed to be replaced. I told them there was absolutely no way since we just had my vehicle at a Chevy dealership, and they did not tell us they found a concern with the ball joints. My husband went to see for himself, and they took a video. I sent the video to a family friend who is also a mechanic and he confirmed. It is appalling to me that Foundation Chevy did not catch this when they had my vehicle for almost two weeks. I expected more from a Chevy dealership. More