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Fort's Toyota of Pekin - Service Center

North Pekin, IL

4.8
566 Reviews
Call Service Center (309) 382-4000

566 Reviews of Fort's Toyota of Pekin - Service Center

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November 03, 2021

Good, honest people work for Fort's Toyota. I went in for an oil change and a cracked radiator was discovered. The service department contacted the extended warranty company and my radiator was totally cover More

by S_SALADINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 28, 2021

First recommended $900 repair. Then found nothing wrong. The problem is not fixed. Will continue to monitor the problem. More

by bradwenger21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
don't know
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Oct 28, 2021 -

Fort's Toyota of Pekin responded

The Prius that came in had initially asked us to look for a vibration when braking. We did check and found that the front and rear brakes are bad. All pads and Rotors need to be replaced. After a call from someone in your family, it was further described as a full-time vibration. At that point, we used a scan tool and found a #2 cylinder misfire code was in the history of your ECU. While it was not active during the visit, it could be THE problem. Chad drove the car extensively to try and recreate the problem. All of this, we did free of charge. Keep us posted on the misfire, but let us know if we can help on those brakes.

Oct 28, 2021 -

bradwenger21 responded

Thank you. The problem was not vibration with braking, it was at speeds over 50 mph. Will continue to monitor.

October 26, 2021

We are NEVER disappointed in the service and treatment at Fort’s. That is why we do business there instead of Peoria! More

by NJHODGE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Terlinde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Calvert, Janice Seitz
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Oct 26, 2021 -

Fort's Toyota of Pekin responded

Thanks for the kind words!

October 21, 2021

Great service! They always provide me with multiple options, so I can make the best decision. More

by saulespinal6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Calvert
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October 14, 2021

Disappointed the blue tooth connection continues to be an issue. Have had this worked on 3 times, no sucess More

by SEARLERK
Recommend Dealer
No
Employees Worked With
Name not listed
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October 14, 2021

From the moment I dropped off my vehicle until the time it was ready to go the entire staff was polite, courteous, and knowledgeable. All my needs were met, and I am completely satisfied with the work perf More

by Saluki_slam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Terlinde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Calvert, Janice Seitz
Report | Print
October 13, 2021

Chad Terlinde handled my Toyota service request very efficiently. He is personable and knows the business. I trusted his recommendations- I felt that he was making sure my vehicle was correctly servic More

by George
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Terlinde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 11, 2021

excellent service. Good read on the problem and was solved quickly. Would recommend them for service More

by DDLOSH
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Calvert
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October 09, 2021

Brandon did a nice job of keeping me informed about my vehicle throughout the process. More

by jl912a
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Calvert
Report | Print
October 08, 2021

Brandon was very helpful and kept me updated with the work being done on the vehicle. More

by sehtrigg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Calvert
Report | Print
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