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Fort's Toyota of Pekin - Service Center

North Pekin, IL

4.8
566 Reviews

566 Reviews of Fort's Toyota of Pekin - Service Center

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February 09, 2022

Service technician throughly explained what needed to be done to my car. Very helpful and not pushy. More

by clgottman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Lopez
February 09, 2022

The service department reviewed all of my requests/concerns and provided information so that I could take appropriate actions and make well-informed decisions. More

by jillwest7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Terlinde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Calvert
February 09, 2022

Fort' is the # 1 Toyota Dealer for Sales and Service,The Staff at Fort's is # 1 also,Chad Terlinde is the BEST!!! More

by BENNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Terlinde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Calvert
February 06, 2022

Customer service through Chad is excellent. At the time of service my car is checked carefully. I feel confident that the service department has checked everything. I will always return to Fort's for ser More

by TEETHNME
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Terlinde
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 03, 2022

Excellent service and updated me on the progress as needed. Felt very confident that when I left my brakes were safe . More

by EILEEN9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Terlinde
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 02, 2022

Customer service was outstanding. The mechanic identified the problem with my brakes. Chad called me and informed me of the solution how they can fix the brake issue. I ok'd the work and the is More

by TGILLESPIE2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Terlinde
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 01, 2022

The staff is always really nice and accommodating. It didn’t take them long to get through with my car. More

by bubag17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Calvert
Jun 23, 2022 -

bubag17 responded

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January 31, 2022

The day before our scheduled appointment a family emergency came up. The service department was very helpful and we were able to reschedule for a few days later. The work and time in the shop was qui More

by DE-PATRICK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Terlinde
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2022

Excellent customer service and work is top notch. I have had several accessories added to my 22 4 Runner since my purchase and have had all the work done here. More

by Janssen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Terlinde
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2022

Super quick and great service. VERY FEW MASKS. Take Covid seriously, please, especially since our hospitals are currently overwhelmed. More

by imkel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cannot recall.
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