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Fort's Toyota of Pekin - Service Center
North Pekin, IL
566 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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566 Reviews of Fort's Toyota of Pekin - Service Center
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July 21, 2022
Absolute worse service experience. Truck broke down on 6/12/22. It was immediately towed to the dealership. The next day they are trouble shooting it and 6/22/22 I am told it is fix Truck broke down on 6/12/22. It was immediately towed to the dealership. The next day they are trouble shooting it and 6/22/22 I am told it is fixed, a bad fuel pump ~$3000 cost. I pick it up 6/23/22, drive the hour home and it dies right outside my driveway. (They did then pick it up and give me a loaner to drive while they had it for over 3 more weeks and by the time I got notified that it was something that they had to call Toyota headquarters for and it was then per the rep a "simple fix with 4 bolts under the hood" $400 part that I was to be responsible for. Clearly I was upset as the problem wasn't fixed the first time, they have now had my car (minus the hour I drove it home on 6/22) for over a month and now I was going to have to pay the extra cost. Long story short made multiple calls to the Toyota customer service line with very polite people but noone would get back with me as to solution on the original cost adjustment and this "simple fix" as I was told. The service liaison was nice but really didn't have any control, and when I eventually got a call back from the service manager who understood my frustration but he was out of the office for most of this situation. His explanation was acceptable, the communication up until that point was horrible. The service department needed 30 plus days to fix the vehicle? doubtful... I had purchased several vehicles over the years from this dealership. They completely lost my trust and business. More
by JHOSCH1
Verified Customer
July 20, 2022
As usual, the service department did an excellent job on my older Toyota. I am happy to say that my car is 16 years old and it runs smooth! Thank you Toyota!! my older Toyota. I am happy to say that my car is 16 years old and it runs smooth! Thank you Toyota!! More
by meridel326
Employees Worked With
July 16, 2022
They did a great job. They got me in on time and were quick to get my car done. They got me in on time and were quick to get my car done. More
by PEFLYNN
July 13, 2022
I had an issue with my 10 year old Prius, was really worried it was going to cost an arm and leg to repair/replace. Eric told me that the problem was not an issue, wouldn't affect my car in any way! W worried it was going to cost an arm and leg to repair/replace. Eric told me that the problem was not an issue, wouldn't affect my car in any way! WHERE do you find people who are that honest? I wouldn't take my car anywhere else! More
by PamP
Employees Worked With
July 13, 2022
Always a good experience going to Forts! Speedy service and great people! I do not go anywhere else. Speedy service and great people! I do not go anywhere else. More
by jessica.a.piper3
Employees Worked With
July 11, 2022
Excellent customer service every single time! Everything is taken care of and you’re always updated on what they’re working on and need to do for the vehicle. Everything is taken care of and you’re always updated on what they’re working on and need to do for the vehicle. More
by tiffydoo14
Employees Worked With
July 08, 2022
As always Fort's Toyota did a "GREAT job on my wife van they always do it right the first time. Thanks Chad!! they always do it right the first time. Thanks Chad!! More
by cravensrnc
July 07, 2022
They know what are they doing. Very honest and transparent. Lounge is clean and nice. Good refreshment but could be upgraded like not just drinks but also have snacks Very honest and transparent. Lounge is clean and nice. Good refreshment but could be upgraded like not just drinks but also have snacks More
by eddyto3
July 07, 2022
I don't see that oil was checked. I had to ask for tire pressure check. I had to ask for tire pressure check. More
by dee82023
Employees Worked With
July 07, 2022
Chad communicated ver well to me about the status of my car while I was there. Appreciate the service department sticking to getting the correct part for my car. New drive belt was found and installed whil car while I was there. Appreciate the service department sticking to getting the correct part for my car. New drive belt was found and installed while I was there. Thank you. More
by jackberrygolf
Employees Worked With
