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Fort's Toyota of Pekin - Service Center
North Pekin, IL
566 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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566 Reviews of Fort's Toyota of Pekin - Service Center
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August 10, 2022
Excellent customer service as always! Easy to set up appointment and service was on time! Easy to set up appointment and service was on time! More
by pshearer2019
Verified Customer
August 08, 2022
Miguel was very helpful and professional. I got my van in and out quickly for the 30,000 mile service. The only slight issue was that after the tires were rotated, the amount of tread on one I got my van in and out quickly for the 30,000 mile service. The only slight issue was that after the tires were rotated, the amount of tread on one tire was not documented accurately on my summary print out. Miguel came out and re-checked each tire and the error was corrected. Best car was that your cost for the service was $75 cheaper than the quote I got from Neal Tire in Washington! More
by BETCSBIRDS
August 07, 2022
Miguel was very courteous and knowledgeable. I was met for my service appointment as soon as I arrived. I was met for my service appointment as soon as I arrived. More
by RICHAUG
Employees Worked With
August 02, 2022
Very professional, courteous and insightful. Glad to be of service. They look for potential problems. Glad to be of service. They look for potential problems. More
by ILLINOISFISK
July 29, 2022
Correctly diagnosed the problem I was having with my FJ Cruiser. They were able to get the part and repair it quickly at a fair price. Thnak you. Cruiser. They were able to get the part and repair it quickly at a fair price. Thnak you. More
by JONES344
July 28, 2022
Chad was great in explaining all the work done on my Sequoia to my wife. He addressed all the issues we reported and were able to fix every single one of them. Thank you Chad!! Sequoia to my wife. He addressed all the issues we reported and were able to fix every single one of them. Thank you Chad!! More
by FHENKEL0
July 25, 2022
Great customer service, easy scheduling, knowledgeable service advisors, friendly staff at checkout, nice clean waiting area. service advisors, friendly staff at checkout, nice clean waiting area. More
by jmillerten
Employees Worked With
July 22, 2022
Had an oil change, tire rotation and battery replaced. All was well except I believe the battery cables could have been cleaned a little better. Ended up doing it myself. Also the miles to go in the displ All was well except I believe the battery cables could have been cleaned a little better. Ended up doing it myself. Also the miles to go in the display are way off. They did not reset it after disconnecting the battery. More
by A24FAN1
Employees Worked With
July 21, 2022
Did get things done but needed 2 trips. Supposedly last service they rotated tires wife gave them spline key for lugs and they returned it. Came in this time and spline key not correct size Supposedly last service they rotated tires wife gave them spline key for lugs and they returned it. Came in this time and spline key not correct size and they didn't have one either. I stopped by on way home from work and key was not correct so I am wondering how tires got rotated time before. If they did and my key didn't fit and used another I should have been notified. So I believe tires were not rotated at all if I was a gambling man. Will set trap for next trip to make sure tires are rotated. Something that should not have to be done. What I seen of work group is it is a younger group of employees and I understand difficulties to get a keep motivated to do work properly. Just my opinion. More
by derek.mcneely
