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Fort's Toyota of Pekin - Service Center
North Pekin, IL
528 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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528 Reviews of Fort's Toyota of Pekin - Service Center
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November 09, 2024
Excellent dealership for service since moving here two years ago. Dylan is very personal & professional! years ago. Dylan is very personal & professional! More
by dmac804
Verified CustomerEmployees Worked With
November 06, 2024
Thanks for going out of you way to keep me informed of activities during my visit. I am enjoying the Pekin dealer. I do miss having the car washed after the service - especially when there is salt on th activities during my visit. I am enjoying the Pekin dealer. I do miss having the car washed after the service - especially when there is salt on the roads. More
by sells_craig
Employees Worked With
November 04, 2024
Excellent service as always! Fort's has taken care of our Toyotas for 6 years. Fort's has taken care of our Toyotas for 6 years. More
by elcamino61
Employees Worked With
October 27, 2024
Good dealership with good customer service at a reasonable price. Will definitely recommend to everyone. reasonable price. Will definitely recommend to everyone. More
by LYLEROBY
Employees Worked With
October 22, 2024
Experience as expected. Good communication. Pleasant wait. Survey tool requires 15 words. I don't have more to say :) Good communication. Pleasant wait. Survey tool requires 15 words. I don't have more to say :) More
by richmond0
Employees Worked With
October 19, 2024
Always realiable and friendly. They come and explain to you if anything unexpcted showed up and when they are through with your car they explain what was done and what will need t They come and explain to you if anything unexpcted showed up and when they are through with your car they explain what was done and what will need to be done the next time. More
by EARLENE
Employees Worked With
October 19, 2024
Saw her with a challenging customer. She handled him very well. My service was very good. She handled him very well. My service was very good. More
by dhoopi58
Employees Worked With
October 19, 2024
I’ve always had good experience in the past. I don’t know what changed. Eric, the service manager has changed his disposition entirely and was very unkind because he doesn’t like to work with ou I don’t know what changed. Eric, the service manager has changed his disposition entirely and was very unkind because he doesn’t like to work with our warranty company. I was there for engine work that the company did cover and I had to send it back four times to have it corrected. But what he wanted to talk about was, not the bad work done, but about a headlight they didn’t cover from my last repair. He said they gave me a loaner and they were losing money on it the whole time my engine was being repaired. I didn’t really need the loaner. I just accepted it because they offered. I didn’t ask for it they offered, and he was holding that against me. Before he asked me to pay $200 for repair my warranty company didn’t cover. I agreed but asked to do it the following week after I paid for the deductible on the engine. ***Even though when I dropped off my car, I ticked the box that said do not do repairs on my car if the amount exceeded $100. They did it anyway on my headlight. And Eric said Dillon should have handled it better but they are holding me accountable for their work and the warranty companies decision. They said they will never again help out anyone who has Total Warranty. I was threatened many times when I had to keep bringing my car back for repair over and over again. Wrong bumper alignment. Missing bolts and screws to hold the bumper on. Eric threatened to put my old headlight back in. Cory the mechanic kind at first and understanding and pleaded with me not to take my car to any other Toyota in the area and said I would get terrible service. But he was insulted when I asked for complete assurance they would not put my old light back in and he said I was talking myself out of them completing the work on the engine correctly and threatened to have me leave as it was. Eric said that there was no one else I could talk to that the was the top authority so I had to call Toyota and I haven’t had any luck talking to anyone there who really cares what we went through. I’m waiting to see if the $4000 worth of engine work they did holds up. (Total Warranty covered that) Cory’s apprentice did the work… Cory admitted that was done terribly and he didn’t completely oversee all his work. They left my car in pieces and with missing bolts and I have no trust that the engine work they did will hold up. And it will need to prove to holds up before I give them one penny. Thanks Toyota I no longer want your vehicle and no longer want your service from anywhere More
by A H
October 18, 2024
They always do great work I have been going to Pekin Toyota for over 15 years Toyota for over 15 years More
by cravensrnc
October 17, 2024
Dylan has always been very easy to work with. On my last visit, he did a great job explaining everything and making it as easy as a process for me as possible, which I appreciate. On my last visit, he did a great job explaining everything and making it as easy as a process for me as possible, which I appreciate. More
by jen36
Employees Worked With
