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Fort's Toyota of Pekin
North Pekin, IL
951 Reviews
Fort's Toyota of Pekin in Pekin, IL, is proud to be an automotive leader in our community for over 60 years. Since opening our doors, Fort's Toyota of Pekin has maintained our solid commitment to our customers, offering a wide selection of cars and trucks and ease of purchase.
Whether you are in the market to purchase a new or pre-owned vehicle, if you need financing options, we'll help you find a car loan that works for you! Even if you have bad credit, or are a first time car buyer, you can trust that Fort's Toyota of Pekin will professionally fit you into the automobile of your choice.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 951 reviews
July 22, 2022
Had an oil change, tire rotation and battery replaced. All was well except I believe the battery cables could have been cleaned a little better. Ended up doing it myself. Also the miles to go in the displ All was well except I believe the battery cables could have been cleaned a little better. Ended up doing it myself. Also the miles to go in the display are way off. They did not reset it after disconnecting the battery. More
by A24FAN1
Verified CustomerEmployees Worked With
July 21, 2022
Did get things done but needed 2 trips. Supposedly last service they rotated tires wife gave them spline key for lugs and they returned it. Came in this time and spline key not correct size Supposedly last service they rotated tires wife gave them spline key for lugs and they returned it. Came in this time and spline key not correct size and they didn't have one either. I stopped by on way home from work and key was not correct so I am wondering how tires got rotated time before. If they did and my key didn't fit and used another I should have been notified. So I believe tires were not rotated at all if I was a gambling man. Will set trap for next trip to make sure tires are rotated. Something that should not have to be done. What I seen of work group is it is a younger group of employees and I understand difficulties to get a keep motivated to do work properly. Just my opinion. More
by derek.mcneely
July 21, 2022
Absolute worse service experience. Truck broke down on 6/12/22. It was immediately towed to the dealership. The next day they are trouble shooting it and 6/22/22 I am told it is fix Truck broke down on 6/12/22. It was immediately towed to the dealership. The next day they are trouble shooting it and 6/22/22 I am told it is fixed, a bad fuel pump ~$3000 cost. I pick it up 6/23/22, drive the hour home and it dies right outside my driveway. (They did then pick it up and give me a loaner to drive while they had it for over 3 more weeks and by the time I got notified that it was something that they had to call Toyota headquarters for and it was then per the rep a "simple fix with 4 bolts under the hood" $400 part that I was to be responsible for. Clearly I was upset as the problem wasn't fixed the first time, they have now had my car (minus the hour I drove it home on 6/22) for over a month and now I was going to have to pay the extra cost. Long story short made multiple calls to the Toyota customer service line with very polite people but noone would get back with me as to solution on the original cost adjustment and this "simple fix" as I was told. The service liaison was nice but really didn't have any control, and when I eventually got a call back from the service manager who understood my frustration but he was out of the office for most of this situation. His explanation was acceptable, the communication up until that point was horrible. The service department needed 30 plus days to fix the vehicle? doubtful... I had purchased several vehicles over the years from this dealership. They completely lost my trust and business. More
by JHOSCH1
July 20, 2022
As usual, the service department did an excellent job on my older Toyota. I am happy to say that my car is 16 years old and it runs smooth! Thank you Toyota!! my older Toyota. I am happy to say that my car is 16 years old and it runs smooth! Thank you Toyota!! More
by meridel326
Employees Worked With
July 16, 2022
They did a great job. They got me in on time and were quick to get my car done. They got me in on time and were quick to get my car done. More
by PEFLYNN
July 15, 2022
I have done business with Fort Toyota of Pekin since 1981 and have always been satisfied. and have always been satisfied. More
by rrschwartz2
July 13, 2022
Always a good experience going to Forts! Speedy service and great people! I do not go anywhere else. Speedy service and great people! I do not go anywhere else. More
by jessica.a.piper3
Employees Worked With
July 13, 2022
I had an issue with my 10 year old Prius, was really worried it was going to cost an arm and leg to repair/replace. Eric told me that the problem was not an issue, wouldn't affect my car in any way! W worried it was going to cost an arm and leg to repair/replace. Eric told me that the problem was not an issue, wouldn't affect my car in any way! WHERE do you find people who are that honest? I wouldn't take my car anywhere else! More
by PamP
Employees Worked With
July 13, 2022
Phenomenal! Easy to work with. Great staff all around. Personable and very family oriented. Highly recommend. This is our family's 12th Toyota purchased at Easy to work with. Great staff all around. Personable and very family oriented. Highly recommend. This is our family's 12th Toyota purchased at Fort's. Needless to say, will always deal with Fort's Toyota. More
by rdsj66
Employees Worked With
Other Employees :
Eric Smith
