Fort Wayne Toyota

They are both professional and personal as they deal with their customers. I've received service from Fort Wayne Toyota Lexus for well over a decade and have not been disappointed. I appreciate their patienc their customers. I've received service from Fort Wayne Toyota Lexus for well over a decade and have not been disappointed. I appreciate their patience as I ask questions pertaining to service needs. More

I took my car in because my screen told me it needed service. I didn’t know what that meant. Maybe I should have been told when purchasing car, by the sales person, exactly what to expect. This whole ex service. I didn’t know what that meant. Maybe I should have been told when purchasing car, by the sales person, exactly what to expect. This whole experience of purchasing car could have been easier if I had a better sales person. It’s been a confusing mess since. I have found out so much about my car by using YouTube. When I took my car in for service, I thought it was because something was wrong, not that it was time for a service. The service person responsible for meeting me and taking keys etc., told me this and that. I wanted to ask him questions. He did answer questions, but had more questions and he had already walked away, thinking he answered my questions. I was talking to him and he wasn’t there, as I was looking in my back seat because I thought that was part of the problem, my seatbelts. He answered questions, which I did not understand. Just because he works there everyday, doesn’t mean I know what he is talking about. I think I have figured out what I wanted to know, but haven’t been in my car today and will check it later. The whole process was a mess. When I was given my keys and checking out I thought I owed money. I didn’t. How would I know, no one ever told me. I just hate things weren’t explained to me at purchase and things again, aren’t explained at service. How in the heck was I to know there wasn’t a charge for service, no one ever told me. I felt like a fool. I still feel like a fool. More

Michael found the perfect car for me to purchase. He went above and beyond to make sure I was satisfied with my purchase. He went above and beyond to make sure I was satisfied with my purchase. More

Chris, Kyle, Austin,Kris, Jason and crew have gone above and beyond to help me with this purchase!! and beyond to help me with this purchase!! More

They had the car ready for me to test drive when I got there! They allowed me to put my daughters car seat in the vehicle for my test drive! The only thing I didn’t like about them is that they let us tak there! They allowed me to put my daughters car seat in the vehicle for my test drive! The only thing I didn’t like about them is that they let us take it for a test drive before doing an inspection on the vehicle! We told them it pulled to the right during the test drive they said they would do an alignment on it before we could pick it up! When I went and picked it up it was still pulling so they had me bring it back in because they didn’t do it! But overall very friendly people! They opened the doors when we walked up and greeted us and we’re all around nice place to get a vehicle from. More

The dealership was nice clean the salesman was courteous and the business manager was easy to work with and got me a loan that I thought was good payment and the business manager was easy to work with and got me a loan that I thought was good payment More

Friendly staff and Great customer service. I was very pleased with the way they handled our car issues. I was very pleased with the way they handled our car issues. More

Service people friendly and efficient. Great customer service. Everything was explained thoroughly and explained clearly. Jeremery was great. Great customer service. Everything was explained thoroughly and explained clearly. Jeremery was great. More

Friendly and informative. They worked with our schedules and made test driving and ultimately purchasing very easy. They worked with our schedules and made test driving and ultimately purchasing very easy. More

I am floored by the level of dishonesty and lack of follow through at this dealership. I was told several times that a specific feature, LoJack, was installed on my vehicle and would be included in the follow through at this dealership. I was told several times that a specific feature, LoJack, was installed on my vehicle and would be included in the purchase. I verified several times that it was already installed and included, because I am a 2 hour drive one-way from the dealership. When I got home I found out it was not installed. I contacted the dealership three separate times about it and all three times they told me they would call me back and did not. It's now two weeks after I purchased the vehicle and they have refused to provide an acceptable solution. I gave them several chances to make this right and they have not, even though they acknowledge (finally) that they were wrong about the feature. More