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Fort Wayne Toyota

Fort Wayne, IN

4.1
1,123 Reviews

5900 Illinois Rd.

Fort Wayne, IN

46804

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1,123 Reviews of Fort Wayne Toyota

September 13, 2022

It was a very good experience, the staff was friendly and helpful. I would recommend. More

by SLENGRUBB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Henderson
Sep 13, 2022 -

Fort Wayne Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 12, 2022

Everyone involved made getting into a new vehicle a really cool experience. Rigo and Michael were great! More

by PHADE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo, Michael Smith
Sep 13, 2022 -

Fort Wayne Toyota responded

Thank you! Michael, Rigo, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fort Wayne Toyota.

September 10, 2022

Very fast, easy to use. Would return again. Will most likely buy another Toyota vehicle. More

by HUDSONHORNET44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herb Lefler
Sep 12, 2022 -

Fort Wayne Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 09, 2022

Very respectful was a good experience and everyone there was very nice to me and very helpful you have a great team God bless y’all More

by ROARKTAMMY50
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith, Andrew Burton
Sep 10, 2022 -

Fort Wayne Toyota responded

Tammy, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Fort Wayne Toyota are glad to have you as a customer.

September 08, 2022

Service good but slow. Waiting room has a lot to be desired. Construction making service inconvenient. More

by DLBOICE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No idea. He was in service.
Sep 10, 2022 -

Fort Wayne Toyota responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience!

September 07, 2022

I have been shuffled around since the second I stepped foot in the property. From the sales guys, the financing guy, to the service department, everything is a xxxxshow. 0 of 10, would not recommend More

by MMARIEPARKER213
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I can't remember the dales guys name, nobody has on name tags, he was okay, but didn't even let me see the car I came in to look at.
Sep 11, 2022 -

Fort Wayne Toyota responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

September 07, 2022

I keep having a notice about the Tire Pressure Monitoring System since my previous service. They act like ityno big deal. “Swing by the next time it shows up! I live over an hour away!! I know they are imp More

by JPARKESTEP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Damuen
Sep 11, 2022 -

Fort Wayne Toyota responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

September 07, 2022

Service was efficient, professional and prompt. Staff was courteous. Damien did a good job. Thank you. More

by BRUJEVCAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damien
Sep 08, 2022 -

Fort Wayne Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Fort Wayne Toyota!

September 06, 2022

After some stressful communication with original salesperson on a used car purchase with a transmission issue, the service department and company as a whole offset that with the service provided. On More

by TIMOTHYKELLEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
Sep 07, 2022 -

Fort Wayne Toyota responded

Thank you for taking the time to share your feedback with us, Timothy. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 03, 2022

When we took the car home. Front Tire was completely flat. There was no nail in the tire. Had to replace 2 tires the next day Because of the flat tire and low tread on both. O More

by TRICIA.BLUM
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shaun Kelly
Sep 08, 2022 -

Fort Wayne Toyota responded

Tricia, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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