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Fort Wayne Toyota

Fort Wayne, IN

4.1
1,123 Reviews
Call Dealership (260) 918-7829

5900 Illinois Rd.

Fort Wayne, IN

46804

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1,123 Reviews of Fort Wayne Toyota

December 18, 2022

Buyer Beware. ! I was Sold a Lemon.. Stay far away from this Dealership. Salesman will lie to get a sale. More

by YOLANDA_J76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Carlos
Report | Print
Dec 21, 2022 -

Fort Wayne Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, Yolanda, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

December 17, 2022

Service guys are great but up sales and tittling department not so good going on 6 months still no title work to get plates and won't give a paper plate for the vehicle More

by BROCKHAUS34ADAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Bradford, Andrew Bradshaw, Damien Kudrawiec
Report | Print
Dec 17, 2022 -

Fort Wayne Toyota responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you.

Dec 17, 2022 -

BROCKHAUS34ADAM responded

Well u guys have my contact info here let me give to u directly 2605821755 bet nothing happens like past 5 months

December 17, 2022

Top rated, clean, friendly, professional and efficient. We have purchased three vehicles from them and are pleased with the service. More

by SANDY.FIECHTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Bennett
Report | Print
Dec 18, 2022 -

Fort Wayne Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you, Sandy, for choosing Fort Wayne Toyota.

December 16, 2022

Always great service and a joy to take our vehicles for servicing. The staff is always very welcoming, Prompt and cordial. More

by preetijain73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristoffer Gordon, Jason Bennett, Damien Kudrawiec, Heather Edwards
Report | Print
Dec 17, 2022 -

Fort Wayne Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fort Wayne Toyota, we look forward to having you as one of our valued customers for many more years to come!

December 16, 2022

Car didn't get washed when serviced like they usually do. Other than that no complaints. More

by MARJABILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Bennett
Report | Print
Dec 17, 2022 -

Fort Wayne Toyota responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

December 15, 2022

They took time but serviced very well. They are very friendly and nice people. Showroom is also good More

by Achyuth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton Carr, Damien Kudrawiec
Report | Print
Dec 17, 2022 -

Fort Wayne Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fort Wayne Toyota.

December 15, 2022

Was supposed to pickup car on a Monday after repairs was not fixed called and needed vehicle before Thanksgiving was not ready had to cancel trip to see family bad communication then after picking up the ve More

by CURTIS.JBURNS
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lawi
Report | Print
Dec 20, 2022 -

Fort Wayne Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Curtis, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Dec 22, 2022 -

CURTIS.JBURNS responded

Thank you I look forward to hearing from you

Feb 22, 2023 -

CURTIS.JBURNS responded

Stay away from this dealership have not heard a single thing from them since their response from the end of December I have sent them my email and contact information they have not reached out at all and currently my car is sitting in the shop from the same issue it had before purchase that was supposed to be fixed very disappointed will not be going back here and will tell anyone that will listen

December 13, 2022

1700$ to change fluids and spark plugs that can easily be done myself in a couple hours? You're better off going to freaking jiffy lube. More

by Nickledanddimed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Bennett
Report | Print
Dec 17, 2022 -

Fort Wayne Toyota responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

December 12, 2022

It is always a good visit and I will feel secure this winter! Thank you for your great service More

by JUDY.ROSEBROCK
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Kudrawiec
Report | Print
Dec 13, 2022 -

Fort Wayne Toyota responded

Thank you, Judy! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fort Wayne Toyota.

December 10, 2022

It took to long and I believe they wanted to do excess service, I didn’t need More

by markference
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jen
Report | Print
Dec 14, 2022 -

Fort Wayne Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, Mark, we'd love to address your concerns in detail.

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