Fort Wayne Toyota

I wanted to take some time before writing this review so I could reflect on my experience clearly. If I could give no stars I unfortunately would. I purchased a vehicle from this dealership and had conce I could reflect on my experience clearly. If I could give no stars I unfortunately would. I purchased a vehicle from this dealership and had concerns primarily with how the financing portion of the process was handled. During my visit with the finance manager (John Slone), I was told that my interest rate (APR) was tied to maintaining a “certified” status and that purchasing a warranty was connected to that explanation. Under pressure from the finance manager I took the warranty and GAP to get the lower interest rate. The next day, I followed up with John to cancel the warranty and GAP coverage because I learned about the sales tactic used. He told me that I could not cancel the warranty and GAP coverage without rewriting my loan at a higher APR because he would “get in trouble with his manager” and it would “no longer make my car certified”. I left that day with warranty and GAP still on my car. I then confirmed through Toyota Motor Sales U.S.A., Inc. that my vehicle was not actually Toyota Certified Pre-Owned and later received written and verbal confirmation from both the dealership accountant and the lender that canceling the warranty would not impact my APR and was able to cancel. The financing terms were not clearly explained at the time of purchase, and the process itself was high-pressure and confusing. I would not recommend anyone to buy a car here unless they are prepared to walk out as soon as they see all of the sales tactics. They use every sales tactic that you are warned about, and they are good at it. They wear you down. Just to name a few…. Tying warranty to APR, asking monthly payment and focusing only on that, adding unnecessary products to the bill of sale that your car already has, asking credit score, the list goes on. There is a time and place for these questions, but not when you walk in the door. Skyler had a paper that he filled out when I walked in the door to make sure he knew how to work his car deal and talk me over budget. Although I don’t blame him, he seemed to be new and just following the Rohrman agenda. My primary concern is John, and I do understand people have to make money in this day, but you can do it in an honest way, that way customers want to keep coming back to work with you. In addition, the vehicle had some cosmetic issues (scratches, a couple dents, paint, poor buffing, extremely dirty cabin air filter) that I wish they had taken more time to fully evaluate before allowing the car for purchase. I would strongly encourage future buyers not to come here, but if you do, ask for full clarification on what impacts their interest rate, and review all documents carefully before agreeing to any additional products, make sure you get copies of everything before you leave the finance office (they did not give me the whole warranty contract or half of the papers that I signed, and I had to contact John’s management multiple times to get my paperwork). The vehicle itself has been driving well, but the overall experience took away from what should have been an exciting purchase. More

Michael smith was wonderful to work with. He explained the features on my new car and is always available to answer my questions. I recommend that anyone looking for a new or used vehicle con He explained the features on my new car and is always available to answer my questions. I recommend that anyone looking for a new or used vehicle contact Michael. More

The salesman and staff treated us like family. They are extremely cordial and they tried to assist us in any way that they could. I will recommend them to my friends and family! Thank you very They are extremely cordial and they tried to assist us in any way that they could. I will recommend them to my friends and family! Thank you very much! More

My first time dealing with Fort Wayne Toyota, and it was a great experience. Michael Fales went out of his way to make sure everything went smoothly. The rest of the staff was top-notch, also. We'll definit a great experience. Michael Fales went out of his way to make sure everything went smoothly. The rest of the staff was top-notch, also. We'll definitely be back! More

I couldn't have gotten a better deal on my used 4Runner anywhere else. Thanks to everyone who helped us out that day. anywhere else. Thanks to everyone who helped us out that day. More

Super efficient, no surprises and all around great service. I would highly recommend this dealership. service. I would highly recommend this dealership. More

I have bought Toyota’s since 1979. Long time customer, but have bought my last 3 4Runners from Ft Wayne Toyota. Very pleased with how I was treated, and Rigo was a great salesman. Long time customer, but have bought my last 3 4Runners from Ft Wayne Toyota. Very pleased with how I was treated, and Rigo was a great salesman. He called me as soon as he knew a 2025 4 runner was being delivered , so I could be the first to be able to buy before it was ever on the lot. I waited several months and Rigo didn’t forget to let me know. I appreciate that I was not forgotten during that time I waited not knowing if one would even be delivered to Ft Wayne location. Thank you Rigo. More

We were greeted with a smile and a handshake at the door by Jamonte who helped us test drive a Grand Highlander. We ended up buying the vehicle and the process was stress free. they only had one key for the by Jamonte who helped us test drive a Grand Highlander. We ended up buying the vehicle and the process was stress free. they only had one key for the car but Jamonte covered the cost for the second key. Highly recommend. More

Andrew was very patient and listened to what I was looking for. The environment was very friendly as well. looking for. The environment was very friendly as well. More

Mike was absolutely fantastic. Turned a stressful situation into a fun and stress-free one! Turned a stressful situation into a fun and stress-free one! More