Fort Wayne Nissan

My experience was awesome I would give the customer service an A+ rating. Sales department was excellent and very personable. I was very pleased with the knowledge my sales rep I would give the customer service an A+ rating. Sales department was excellent and very personable. I was very pleased with the knowledge my sales rep had related to the type of vehicle I wanted to purchase and the price range I was looking for. Sales department worked to give me the best deal available More

Service 700 miles from home My wife is visiting Fort Wayne to care for her elderly father when our QX60 started making a terrible noise. I called service and they told me to have My wife is visiting Fort Wayne to care for her elderly father when our QX60 started making a terrible noise. I called service and they told me to have her bring it on in. She said Zach met her with a smile, took the vehicle to have it looked at. It turned out to be the cooling fan which they repaired late on a Friday evening. Thank you Zach and the entire service team involved for helping me and my wife! Gary Turner Searcy, AR More

Disappointing I booked a $170 20,000 mile service online when i went to pay they said it was $250 and that they do not have services offered for that price I showed I booked a $170 20,000 mile service online when i went to pay they said it was $250 and that they do not have services offered for that price I showed them my phone where the desl was but i guess i “settled” for $205 but really i had been there for almost 4 hours so just wanted to leave especially since i wanted them to fix my spoiler that was coming off i had just bought my cpi 17 maxima platinum fro ed martin in anderson they said any nissan will fix it no problem but you guys said nope cant do it your car has been wrecked not our problem its “their” problem. This is coming from richardson the service manager because the girl working didn’t have a clue but ya he said cant do call martins. So i called martins they ft wayne is just trying to upsale you bring it on down no problem so i did they fixed and adjusted the trunk free of charge took less than 2 hrs! And by the wsy ft Wayne did not hand wash or sweep the car like they were supposed to by the service package I purchased! So long story short i got screwed out of $35 bucks but thats also what the service manager said too trying to make me feel bad i guess. Not impressed at all. Not sure what else to say other than ft Wayne did quote me the cost the repairs through them so maybe I’ll just be taking my car an hour and half south for better service. And martins does not think my car was wrecked I believe them! More

Used car sell The sales team was honest and transparent to my questions. They helped me find a car that was affordable and exact fit for my needs. The sales team was honest and transparent to my questions. They helped me find a car that was affordable and exact fit for my needs. More

Buying used car Had service trouble on my car that I traded. They were unable to repair my air conditioner- told 2 weeks and it was still in the shop. Had a good expe Had service trouble on my car that I traded. They were unable to repair my air conditioner- told 2 weeks and it was still in the shop. Had a good experience looking for a replacement - salesman was excellent and extremely helpful. Price for used car was too low but I didn’t have much choice - my trade in shop. My trade is a long story but when I purchased new I had lots of trouble and had several issues. But I was stuck because Nissan had my car in the shop. Then after buying it did not get any paperwork - then said they would email and never did - now I have nothing in the mail either. Poorly run maintenance shop and dealership. Customer means nothing - and I’m stuck again - More

Overdue maintenance no problem Herbie did an outstanding job hooking me up with the service I needed at a price that I could afford. Thanks again to Fort Wayne Nissan. Herbie did an outstanding job hooking me up with the service I needed at a price that I could afford. Thanks again to Fort Wayne Nissan. More

AC Service Overall the service center did a decent job. The wait was a little long, and communication could have been better. The reason for my rating is based Overall the service center did a decent job. The wait was a little long, and communication could have been better. The reason for my rating is based on the quality of Nissan’s parts. I had a new AC Compressor installed just under 2 years ago, and I found out yesterday that I need another new AC Compressor installed. I would have thought an AC Compressor would last longer than this, and I had brought my vehicle back in less than a year to check the AC because it was not working consistently. To find out I need to spend over $1000 again yesterday for another new AC Compressor is very disappointing. It seems like Nissan should stand behind there parts better, and make this right. I will be looking for a new car soon, and based on this experience I’m not sure I will purchase another Nissan. More

Excellent - fixed right the first time. The service department is the best and knowing my vehicle was worked on by a certified technician means the most to me. I was also provided with a loa The service department is the best and knowing my vehicle was worked on by a certified technician means the most to me. I was also provided with a loaner vehicle during the repair. More

Poor Customer Service I came into this location to get my oil changed, I purchased my vehicle from this place new in 2017. Kevin Hass was extremely rude and obviously need I came into this location to get my oil changed, I purchased my vehicle from this place new in 2017. Kevin Hass was extremely rude and obviously needs to be retrained on the proper way to service guests. It’s too much competition out here to deal with the lack of professionalism I experienced from him today. From the time I entered he acted as if I was interrupting him, extremely short and acted as if he was agitated about being at work. More

Very helpful I didn’t realize that you had to make an appointment now to get your oil changed but they were very kind and worked me right in I had a doctors appoin I didn’t realize that you had to make an appointment now to get your oil changed but they were very kind and worked me right in I had a doctors appointment at 2:45 and they had me out in plenty of time for that More