Fort Wayne Nissan

TERRIBLE TERRIBLE TERRIBLE. When I call in an average 30 minutes of hold time is experienced. My truck has been at this establishment for three months! Put in a case with Nissan When I call in an average 30 minutes of hold time is experienced. My truck has been at this establishment for three months! Put in a case with Nissan Customer Care to find out two techs have quit. My truck sits unrepaired because the dealer cannot perform their duties. More

Please avoid. My daughter traded in a toyota for a Terrain. The toyota was not paid off, it took finance over two weeks to send the payoff which was sent to the wr My daughter traded in a toyota for a Terrain. The toyota was not paid off, it took finance over two weeks to send the payoff which was sent to the wrong place. Took another month to send to correct place at which time it is now deliquent and toyota is sending letters asking for payment. Kicker, I am a cosigner on the trade. Now, we both have deliquent marks on credit. Called John, sales manager who claims " gee I don't know anything about it, let me transfer you" Finance; gee I don't know anything about it, let me ask salesman. Who of course........you guessed it. Avoid, avoid, avoid. All we get is "we'll call you back" unfounded and should be illegal. Do they not have an inventory clerk? Responsible manager? Someone to take responsibility? More

Service got us in early and out in a timely manner. The staff was very friendly. The staff was very friendly. More

Was very pleased with the work and my service advisor Conrad. The work was quoted and done faster than i expected. I am already scheduling another appointment for other work to be done. Conrad. The work was quoted and done faster than i expected. I am already scheduling another appointment for other work to be done. More

Everyone was nice and helpful. Keidrick was new, but got us the information we needed and was very polite and honest. Keidrick was new, but got us the information we needed and was very polite and honest. More

Very friendly, knowledgeable. No shady business there!!! Very upfront and honest. Made me feel very comfortable buying for the 2nd time at ft wayne Nissan. No shady business there!!! Very upfront and honest. Made me feel very comfortable buying for the 2nd time at ft wayne Nissan. More

I bought my 2014 Juke NEW from this dealership, and have always returned for oil changes. I left mad and disappointed Monday after an oil change. Wasn’t mad that it took 2 hours, I became upset when checkin always returned for oil changes. I left mad and disappointed Monday after an oil change. Wasn’t mad that it took 2 hours, I became upset when checking out to find out the cost was $60.26 and that was using a $20 off coupon. Did not receive a paper showing the multi-point inspection and wondering if one was even done? Also a paper carpet protector was not used. I have noticed this business going downhill, and think they have hit bottom. The only good thing about the place is the receptionist! More

Everyone was so pleasant and helpful. I couldn't ask for a better team to help me purchase my new car. They made me feel like I was their best friend. They went over and beyond to make me I couldn't ask for a better team to help me purchase my new car. They made me feel like I was their best friend. They went over and beyond to make me feel comfortable. Thank you for all your help Gage Underwood, John in Finance and John Hefty!! More

Very friendly staff who explain everything in detail. Candice made sure to provide extra calls and support to make sure I had a great experience. the service staff were all very courteous and knowledgeab Candice made sure to provide extra calls and support to make sure I had a great experience. the service staff were all very courteous and knowledgeable. More

Easy in and out; on time and very accurate on estimation of how long service would take. Herbie was great, explained everything and provided recommendations that were appreciated. of how long service would take. Herbie was great, explained everything and provided recommendations that were appreciated. More