Fort Wayne Kia

Staff was decent enough. Used vehicle was over kbb. Even still they tried to add additional charges of around $2500 to purchase price. Declined 1 charge, but the second (loja Used vehicle was over kbb. Even still they tried to add additional charges of around $2500 to purchase price. Declined 1 charge, but the second (lojack) was strongly implied as required. After purchase it became clear I actually bought a subscription and the purchase wasn't mandatory. Follow up after the sale has been essentially non-existent. Sent an email about canceling lojack, no reply. Haven't recieved confirmation on auto loan or any paperwork to register my vehicle. Was only given half a tank of gas at purchase, which seems stingy for a used vehicle over kbb. Had to purchase supplies and detail the car myself after purchase as there was visible buildup and grime throughout. Overall I'm happy I got a new-to-me vehicle, but the dealer experience was lacking in almost every aspect. More

Friendly and quick service with no pressure to get extra service. Will gladly return for my next service. service. Will gladly return for my next service. More

The service was fast and the job was well done. I had to make a change with service while I was there and it was no issue at all. Amanda was super nice and made the visit pleasurable. I had to make a change with service while I was there and it was no issue at all. Amanda was super nice and made the visit pleasurable. More

Great service experience! They keep you up to date on the progress of your service appointment and provide excellent service. They keep you up to date on the progress of your service appointment and provide excellent service. More

Great service! Brian kept me up to date with the progress of my service appointment and gave me clear explanations of the services needed! Brian kept me up to date with the progress of my service appointment and gave me clear explanations of the services needed! More

Great experience buying a new vehicle. They were very helpful, and not pushy. I didn't really get to negotiate price, but the high demand in the market doesn't leave much room for negotiat They were very helpful, and not pushy. I didn't really get to negotiate price, but the high demand in the market doesn't leave much room for negotiating at the moment. More

Service was quick and the service person was very nice and helpful. He made sure we were comfortable as we waited. and helpful. He made sure we were comfortable as we waited. More

My purchasing experience was offputting. I was there a total of 5 hours with 2 hours just sitting in an office, although the salesman was very accommodating and professional, it was an extre I was there a total of 5 hours with 2 hours just sitting in an office, although the salesman was very accommodating and professional, it was an extremely long process and was unfortunate. I bought my car with one issue that needed fixed. They agreed to have it fixed free of charge at a later date. On my way home the day I purchased the vehicle, the service engine light came on, I had it scanned and I had a bad thermostat. Took my car back one week later, 5 hours out of my day and took the car back home because they didn’t have the parts. Fast forward to a full month of owning the vehicle and it is finally fixed. I have to say Bryce, made the entire experience much more pleasant than I anticipated, with the fiasco leading up to the car being fixed. He offered me a loaner vehicle, met me at my convenience to trade off vehicles and kept me informed the entire time. I was beyond disappointed with my entire experience until Bryce “saved the day” with the final repair of my vehicle. More

Sales and finance went above and beyond staying after closing to finish purchase after I showed up at 5:30pm on a Saturday. I was respected and treated exceptionally well. closing to finish purchase after I showed up at 5:30pm on a Saturday. I was respected and treated exceptionally well. More

It's a great place to get my vehicle fixed. They keep the customer updated on their vehicle while it's being worked on. Very friendly and professional staff. I give an A+ They keep the customer updated on their vehicle while it's being worked on. Very friendly and professional staff. I give an A+ More