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Fort Myers INFINITI
Fort Myers, FL
1,576 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,576 Reviews of Fort Myers INFINITI
May 02, 2020
Good experience! Leased my second Q60 and just like the first one, I love the car! The reason for the second one: style, performance, and reliability. Secondly, our e Leased my second Q60 and just like the first one, I love the car! The reason for the second one: style, performance, and reliability. Secondly, our experience with the Fort Myers Infiniti dealership proved to be a positive one with courteous and friendly staff.. I was especially impressed by the protocol in place because of the Corona virus. Ryan guided us through the process with ease and if we had questions, he had the answers. I would recommend the Fort Myers Infiniti dealership and recommend the Q60 for style and a fun driving experience! More
by cargirl
Employees Worked With
The general manager and the financial gentleman who made the process easy! , Ryan Eastman
April 27, 2020
This is our second QX60, but our first interaction with Fort Myers Infiniti. I can’t tell you how impressed we were. Ernesto and Katherine were friendly, knowledgeable, attentive and accommodating right fr Fort Myers Infiniti. I can’t tell you how impressed we were. Ernesto and Katherine were friendly, knowledgeable, attentive and accommodating right from the start. The entire staff made our buying process an easy and enjoyable experience. More
by Maryann.miller563
Employees Worked With
Bob Cleveland was wonderful to work with as well. , Katherine Keuvelaar
April 26, 2020
Outstanding Customer Service Young Lady! My Murano Platinum was recently totaled in a t-bone accident, by someone who was not paying attention. I am very lucky. My insurance company gave me My Murano Platinum was recently totaled in a t-bone accident, by someone who was not paying attention. I am very lucky. My insurance company gave me 5 more days after the return of my total loss assessment to continue paying for my rental. Needless to say, the last thing I wanted to do was deal with car salesman and dealerships, considering the condition I was in. I went on TruCar and perused what was out there. The next day, there came the multiple texts from about 5 dealers. The ONLY one who offered to drive the car to me from Fort Myers to Naples was Katherine. She knew I was not feeling well from a concussion, and let me rest a few days. Then she followed up on how I was feeling. Never pushy. I told her the car I was interested in, and well long story short....she drove to Miami to get the car I wanted...then drove it to Fort Myers to get detailed...then drove the car to my home with all the paperwork I needed to sign. Spent a good amount of time showing me the details of the vehicle and the paperwork. I will never again shop for a car like I have in the past, with multiple days and hours of haggling with salesman and finance managers. She straight out gave me the price and a great deal on the car. Now THAT is customer service at its finest. Don’t forget, it takes 2 people to transport the car from here to there, etc. Obviously Infinity Mgmt supported her ambition. More
by Sparky0459
Employees Worked With
Katherine Keuvelaar
April 08, 2020
I wish I could give 0 stars. Stay away from this dealership if you care at all about your car. First of all, I came here 3 or 4 times. I first spoke with Rick Libby who lied & said he wasn't able to dealership if you care at all about your car. First of all, I came here 3 or 4 times. I first spoke with Rick Libby who lied & said he wasn't able to look up my warranty & charged me for services that were in fact covered by my warranty. They charged me for the diagnoses. I went back the next day and spoke with Greg Gershfeld who apologized & sent me a check after looking up my warranty (that they apparently weren't able to do) which would have never happened if I hadn't checked myself. I have a Q50 & it kept shutting off on me when I would come to a stop, it happened constantly. After they told me that there was nothing wrong with my car & he apologized and sent me a check, he told me to record when the car shuts off on me. So I did. Came back, they kept my car for the weekend & gave me a loner. When I came back I talked to Greg and he said again there was nothing wrong with the car & gave me a new battery. & then I came back a third time because the car shut off on me leaving the dealership & at this point I literally said "well hopefully I won't kill myself out there" GREG GERSHFELD said AND I QUOTE "If you do, we would just lose another customer." He also added that if I didn't like how they did business that there were other Infiniti dealerships I could go to. Completely speechless, I left & did just that. I went to the Naples INFINITI & what do you know, they found the problem & fixed my car, which was all covered under my warranty. Greg Haverly, from Naples looked up my warranty, almost immediately & took full care of me & my car in the most professional manner. After the worst experience I had ever had, I will ALWAYS take the drive all the way down to Naples just for the impeccable service. More
by Abraham
Employees Worked With
Greg Gershfeld
April 04, 2020
game changer Visited 8 dealerships last month seeking to replace my Lincoln MKC leased vehicle. Never drove anything, simply listened to sales people, obtaining fe Visited 8 dealerships last month seeking to replace my Lincoln MKC leased vehicle. Never drove anything, simply listened to sales people, obtaining feature availability. (do not remember which Infinti person I dealt with). Anyway, was going to lease a Lexus until Katherine called encouraging a revisit. Much different experience this time. Very inducing, patient, well informed young lady explained the value proposition of the QX50 model during the test drive. Thoroughly enjoying my new QX50. More
by brent.lebl
Employees Worked With
Katherine Keuvelaar
April 04, 2020
Both the sales person and the dealership where awesome and made purchasing a vehicle real quick and easy. TheY answered any questions i had and did not pressure me to commit to buying. I would definitely and made purchasing a vehicle real quick and easy. TheY answered any questions i had and did not pressure me to commit to buying. I would definitely do business with both again! More
by Santiagojesus15
Employees Worked With
Katherine Keuvelaar
March 31, 2020
Everyone was very welcoming. Sales rep was knowledgeable and helpful. Car was detailed quickly with very little wait time and they did an excellent job and helpful. Car was detailed quickly with very little wait time and they did an excellent job More
by Nancy.mccarter
Employees Worked With
Katherine Keuvelaar
March 20, 2020
The appointment was conducted on time, the work was done in a speedy manner, and the facility and waiting room were exceptionally clean and offered very nice amenities to the customers waiting for their veh in a speedy manner, and the facility and waiting room were exceptionally clean and offered very nice amenities to the customers waiting for their vehicle to be serviced. More
by Susanbhartman1
Employees Worked With
Rick Libby
March 20, 2020
Excellent experience!! This is our third vehicle from Fort Myers Infiniti, a QX60. And as always, we have nothing but good things to say about all aspects of our purchase! Fort Myers Infiniti, a QX60. And as always, we have nothing but good things to say about all aspects of our purchase! More
by vscheib
Employees Worked With
Katherine Keuvelaar
