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Fort Myers INFINITI
Fort Myers, FL
1,576 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,576 Reviews of Fort Myers INFINITI
March 12, 2014
My mother and I drove to Miami to test drive an Infiniti G37, and come to find out it was sold when we arrived. We were very very upset and decided to call my local dealership-Fort Myers Infiniti to see if G37, and come to find out it was sold when we arrived. We were very very upset and decided to call my local dealership-Fort Myers Infiniti to see if they had any pre-owned G37's. Robert Cardenas was the sales consultant that I was transferred to. I told him my entire bad experience, and he was understanding. He basically apologized for what happen, because as he explained that "The Infiniti Brand " is not only a luxury brand, but very transparent when it come to doing business. He stressed that at his dealership there's a zero tolerance for that type of behavior. He went on and asked me questions to see what I was looking for, told me to stop in that he has 2 vehicles that may fit what I was looking for. I came in, I was rapidly greeted by another sales consultant, told him I was here to see Robert- with a smile they got him and Robert showed the two vehicles. He knew my budget, my payment that I wanted to stay under he was very friendly and I felt at ease. He suggested another vehicle that was not an Infiniti, due to the budget I was shooting for. It was a great deal, but I didn't want the vehicle. He was pleasant and showed me numbers on the Infiniti G37 and the Acura tsx. My mother knew that I wanted to build my credit and the Acura was the better deal across the board, but I didn't want it. We went back and forth for a couple of days. To make the long story short. I ended up getting approved at my local credit union and bought a G35 from a private owner. If Fort Myers Infiniti had that same car I would have purchased it from Robert. By the way once Robert found out I bought my Infiniti G35 he called me and congratulated me. "He said you better bring that G35 to get serviced by us"LOL. I will recommend all my friends and anyone looking for a car -to go see Robert Cardenas . More
by edgarG35
March 10, 2014
Our overall experience was great! We were previous Infiniti owners and didn't want to go with any other car maker? From the moment we pulled into the parking lot at 5:30 on a Saturday, Robert was so a Infiniti owners and didn't want to go with any other car maker? From the moment we pulled into the parking lot at 5:30 on a Saturday, Robert was so attentive. He was very friendly and was very honest and straightforward. He let us test drive the vehicles we wanted and never felt pushy or anxious to leave. We ended up buying a car that night and Robert stayed until the very end! He followed up to make sure we were happy with our purchase and Ito see if we needed anything. I would recommend any friend in the market for a new car to go to Infiniti and work with Robert! Thank you Robert for all your help and look forward to working with you again in the future! More
by LyndsYoung83
March 08, 2014
My experience at Infiniti of Fort Myers was excellent. All staff members were very welcoming and patient with helping me find my new vehicle. Soon as i arrived, i did not have to wait for assistance as R All staff members were very welcoming and patient with helping me find my new vehicle. Soon as i arrived, i did not have to wait for assistance as Robert greeted me and helped me right away. He had good knowledge about all the cars and even though it was a very hot day, he was patient and ran back and forth getting cars for me to view as well as test drive. His customer service was excellent. The deal was made fast, in good professional manner. Larry and Blair helped with the financial process, which they both were very helpful and made the process very smooth and quick. Larry made all they paper work very easy as he was very friendly and fun to work with. I am glad the process did not take all day, but each staff member did take good time and gave excellent service. I am enjoying my Q50, and i will recommend this dealership to others. More
by jyoti06
Employees Worked With
Larry Ramie
February 15, 2014
Robert was very friendly and worked with me to get the best deal on the Q50a. I was very pleased with the service. The purchase was made quickly so I didn't have to sit in the dealership all day. He under best deal on the Q50a. I was very pleased with the service. The purchase was made quickly so I didn't have to sit in the dealership all day. He understood what my price points were and he was able to obtain them. I would highly recommend Robert for your next Infiniti purchase. More
by Alliehurley89
February 15, 2014
Everything you imagine excellence service to be, this dealership provided. I don't know any of them nor have I ever stepped foot on the lot as my entire experience was catered to me while I remained on dealership provided. I don't know any of them nor have I ever stepped foot on the lot as my entire experience was catered to me while I remained on the east coast of FL. My story begins searching for a 2009-2012 BMW Z4 in my local area. As I contacted places or when to look at the vehicles they were purchased underneath my nose. I began expanding my search nationwide and even lost some other sales I was willing to pay shipping for from Georgia without even seeing the vehicle. It took 6 cars I was interested in until I contacted Robert in Fort Myers who had a vehicle I (and another customer was interested in). Extremely professional, Robert took a small deposit and placed the vehicle on hold for me while we continued the transaction. They could have gone with a face-to-face buyer but professionally FED EXed required paperwork to me instead. Robert's display of customer service met my needs as a USAA buyer. His team was outstanding and even personally delivered the vehicle across the entire state of FL (to which it arrived in mint condition). Robert's met my schedule to delivery it even though it was his personally scheduled day off. With no heartache, his leadership displayed an "I will make it happen no matter what" mentality. This team reflected the notion that the customer comes first that excellent customer service is built on. As a picky customer, Robert also met my other misc. demands prior to arrival with the vehicle and now I provide the highest form of marketing a business can have word of mouth to those around me. I already had financing and this team was professional and respectful. I didn't have to go through the typical dealership nightmare about listening to a guy trying to sell me their higher rate or maintenance plan when they don't realize I know more about than them with a Master's in Business Administration. Larry was professional, asked what rate I had with USAA, and left it at a small conversation informing me of their typical offers rather than rudely push after being told NO. This team was all on the same page with Robert leading the charge and I would gladly recommend them for any vehicle purchase. More
by StingRayN
Employees Worked With
Larry Ramie
February 14, 2014
Fort Myers Infiniti sales consultant Mr. Robert Cardenas demonstrated both professionalism and friendliness. I enjoyed the purchasing experience at Fort Myers Infiniti due to his assistance. I will continue demonstrated both professionalism and friendliness. I enjoyed the purchasing experience at Fort Myers Infiniti due to his assistance. I will continue to purchase my vehicles (3 now) with the quality of both the vehicle and the staff. More
by bigbanana
February 13, 2014
I wanted to buy a preowned Mercedes SL500 that Ihad seen in the Internet. So I went to Fort Myers Infiniti and met Robert Cardenas, who answered all the questions I had. I found him extremely friendly and h in the Internet. So I went to Fort Myers Infiniti and met Robert Cardenas, who answered all the questions I had. I found him extremely friendly and honest. The whole deal was absolutely satisfying, although we had problems with the money transfer from Germany within the promised time. They waited patiently and stayed friendly. I would always recommend the Fort Myers Infinti people. Go to Robert, you will not regret it. Juergen from Germany More
by Jürgen
February 07, 2014
I had an amazing experience at Infiniti of Fort Myers. Robert Cardenas was an absolute pleasure to work with as was the rest of the team I encountered. I would highly recommend this dealership! Robert Cardenas was an absolute pleasure to work with as was the rest of the team I encountered. I would highly recommend this dealership! More
by jennj
January 26, 2014
Robert very knowledgeable and easy to work with. It was nice to have him greet me and get me into a new vehicle quickly. He worked very well with my hysband and me and juggled both of us getting us both nice to have him greet me and get me into a new vehicle quickly. He worked very well with my hysband and me and juggled both of us getting us both into a new vehicle. Made the transactions easy. It was a pleasure. More
by lauriewojt
Employees Worked With
laurie Follweiler
January 14, 2014
We appreciated the professionalism of the sales, finance and management staff. We were able to quickly identify the vehicle which fit our needs and budget. The finance process was a breeze and very effici and management staff. We were able to quickly identify the vehicle which fit our needs and budget. The finance process was a breeze and very efficient which is important to us. New car shopping can be a chore and was a great experience with Robert, Larry and Blair at Fort Myers Infiniti! More
by mncpeters
Employees Worked With
Larry Ramie
