Fort Myers INFINITI

I purchased a used vehicle from Infiniti of Fort Myers, and a few days later I noticed a Service Airbag message. When it began coming on every time I started the vehicle I contacted the dealership to see and a few days later I noticed a Service Airbag message. When it began coming on every time I started the vehicle I contacted the dealership to see if they knew what the problem was. They indicated it was "normal." This obviously makes no sense. Soon after I noticed that when I had a passenger riding with me, their airbag would shut off sporadically while the car was driving. Because this is extremely dangerous, and since Infiniti had been of no help, I took the car to a dealership near me, who diagnosed the problem as a defective airbag sensor in the passenger seat that needs replacement. I sent that information over to Infiniti, expecting them, as a reputable dealership, to offer to either reimburse me for the repair or have the vehicle repaired themselves. Instead, they claimed this was not their problem. Any truly reputable dealership would take responsibility for a dangerous defect that was obviously present before I purchased the vehicle. I warn you to steer clear of this dealership...I wish I had. More

On two previous occasions, I have been less than pleased with my experience at Infiniti of Fort Myers. The first time was my purchasing experience, the second was one month later, which involved the timely with my experience at Infiniti of Fort Myers. The first time was my purchasing experience, the second was one month later, which involved the timely transfer of my plates and registration. I'm pretty laid back and typically easy to please, and I let both instances slide by, even though I was infuriated by both. After today, I have officially run out of patience. Earlier today, I took my G37 Sedan in for routine maintenance. Rob Kelley, the service consultant was friendly and likable, and I had no issues with the quality of the services performed. However, when I got home and took a minute to look over the detailed breakdown of the charges, I was appalled to see that I was charged $79.95 to have my tires rotated. I have never heard of anyone being charged that much for tire rotation. Some places even do it as a courtesy when you have your oil changed. $30 is excessive for tire rotation, but I wouldn't complain about it. Charging $80 is absolutely absurd. In the future, I'll go elsewhere to have my car serviced. I will NEVER go back to Infiniti of Fort Myers. More

This was the smoothest car purchase my wife and I have ever experienced. As busy as my wife and I are, wasting time on strong arm negotiations is not for us. At Infiniti we negotiated a fair deal via emai ever experienced. As busy as my wife and I are, wasting time on strong arm negotiations is not for us. At Infiniti we negotiated a fair deal via email prior to arriving and believe it or not, upon arrival paperwork was done efficiently with no gotchas in the end. Along the way the GSM, Sales, and Finance personnel were genuinely courteous. When buying our next vehicle we will absolutely go back to Infinity. Sincerely The Cantu's More

Went in looking to buy a used car, came out buying new. The service, knowledge, and credibility of Lamar and the staff were great. Andy Fisher gave me straight talk, which I appreciated. Definitely recc The service, knowledge, and credibility of Lamar and the staff were great. Andy Fisher gave me straight talk, which I appreciated. Definitely reccomend Infiniti of Ort Myers Rick Baker More

Adam Berman and his Staff spent 5 hours humilating myself (a disabledc person) and my wife. They lied to us made us think we were approved for a car and even had us sign all the documents and tell us we coul (a disabledc person) and my wife. They lied to us made us think we were approved for a car and even had us sign all the documents and tell us we could take it home only to find out it was all a lie. These people are a disgrace and to top it off they tried to blame it all on a Veteran they have no shame! More

Excellent buying experience. This is a first class dealership. Excellent service department and highly customer friendly. The dealership goes above ones expectation. I have only 1 negative comment to dealership. Excellent service department and highly customer friendly. The dealership goes above ones expectation. I have only 1 negative comment to leave and with a suggestion to anyone who is contemplating on buying a used car here. I recently purchased a used vehicle and traded another. First mistake I made was doing so without my spouse's approval. The dealership does indicate that they have a satisfaction guarantee which would allow the buyer to exchange the car purchased, for another of equal or higher value. Just make sure that they have a second choice on the lot. Seeing that they did not have a vehicle in my price range that I was interested in, I inquired about reversing the sale. I did not expect that the procedure would be free of cost but, did not expect to be told that it would be an even trade. The price for the car I purchased was my trade in, plus $7400. I only mention this so you are aware if in a similar situation. UPDATE 11/22/11, online inventory had listed a vehicle I was interested in, 2004 G35 for $14999. Selling cost of my FX45 was $18950. The exchange of vehicles would have cost me $3108. So much for their Satisfaction Guaranty policy. More

Purchased a new Infinity convertible recently and was very pleased with the sales process including help from Jim. With the top up there was a noise when driving slow and I suspected it could not be fixe very pleased with the sales process including help from Jim. With the top up there was a noise when driving slow and I suspected it could not be fixed but took Mark for a ride and he heard it. Stopped the car and put the top up part way, he shook it and bumped and put it up more and did the same thing etc. and said he thought he could fix it. Returned the car the next day and when I picked it up later in the day it was perfect. As I was checking out I told Ian I was afraid it could not be fixed and I would understand if it could not. Ian said, we can fix anything. Very pleased with service at Infiniti of Fort Myers, ESP { MARK }. Dick Unger Gettysburg PP More