Fort Myers INFINITI

Excellent Experience - Very Friendly My husband and I recently purchased a vehicle and worked with Mike Robbins. I can not express enough how friendly Mike and all of the staff were. Th My husband and I recently purchased a vehicle and worked with Mike Robbins. I can not express enough how friendly Mike and all of the staff were. This was definitely the best experience we have had purchasing a vehicle. We weren't really looking to purchase a vehicle but my husband happened to be working nearby and saw a vehicle on the lot. He went in and spoke with Mike and a day later we were purchasing the vehicle. Mike took a lot of time showing me all the bells and whistles of the car. He offered to even come to our house and show us how to program the garage door opener. Even after the sale was final, Mike took time to go over all details of the vehicle. It was overall a wonderful experience and I would highly recommend this dealership and particularly Mike. More

Excellent Service ! I was in the area and needed my car washed and service, I called my sale consultant Kevin Hackshaw who I purchase my car with. I know this was last m I was in the area and needed my car washed and service, I called my sale consultant Kevin Hackshaw who I purchase my car with. I know this was last minute because I did not have a schedule appointment. I was able to get my car washed and schedule an appointment for my oil change. He his really an outstanding and professional person. Thank you for always following up with me as well. sincerely, sharlene More

Once they have your money. Bought a 2013 Volvo from them in Jan 2015, apparently the sales person didn't notice the noticeably broken gas cap... After I left I noticed a shimmy Bought a 2013 Volvo from them in Jan 2015, apparently the sales person didn't notice the noticeably broken gas cap... After I left I noticed a shimmy in the front end, brakes were shot. No return calls or e-mail, had to fix it myself. Car belonged to a manager, if they don't take care of their cars they're not going to take care of yours.... Multiple attempts at contact, no return calls. Never been treated this bad at a car dealer. Once they got the money they could care less. Revised January 25: Store manager saw this post and called. Too bad it took this much to get a phone call. The manager and I had a nice talk, he reimbursed more than my expenses and apologized for the incident. It would be nice if there was some kind of people-skills taught to the staff. Perhaps also some kind of post-call to ask customers how their experience was? I was forced to go directly to Volvo for service and they were strict about follow up contact. An entire business can be affected when one employee does a bad job. Don't let one useless employee affect your business with this dealership, others seem to have been treated well, and management jumped in when they saw a problem. Not very satisfied, but issue is settled. More

A Very Pleasant Experience My husband and I were looking at different dealerships trying to decide what type of new vehicle we wanted. Mark Snyder greeted us in the showroom and My husband and I were looking at different dealerships trying to decide what type of new vehicle we wanted. Mark Snyder greeted us in the showroom and offered his assistance with any questions. We did not intend to buy this particular day, but after looking at the Infiniti 2015 QX60 we knew this was the one we both really wanted. Once we decided to buy, Mark was patient and worked very hard for us to stay within budget and got us a good deal on the car we wanted. We wanted to take the QX60 that day so Mark spent 5 hours with us and expedited the processing of the vehicle so we could drive it away. By the time we left he felt more like a friend to us than a sales associate. We appreciated his being upfront with us on all the details of this transaction and his great sense of humor suited us to a tea. Mark went thru all the things one can do with all the high tec. buttons and navigation and told us to come by anytime to see him if we had any questions or further guidance learning how to utilize all the technology. We are giving him a 10 only because they don't have 15 on the scale. Mark thank you for a wonderful experience with your dealership, a big thank you to my husband for a fantastic Christmas present and Greg Davison (finance) thank you for taking care of all the paperwork and it was a pleasure working with you also. We highly recommend the dealership and their employees we were fortunate to deal with. More

Kind and informative My experience with Kevin who was assisting me in attempting to purchase an SUV was I must say awesome. I told him that I NEEDED to leave a review for My experience with Kevin who was assisting me in attempting to purchase an SUV was I must say awesome. I told him that I NEEDED to leave a review for him because its hard to find a salesman that has such heart and sincerity in that field of business. His knowledge on the vehicles impressed me. Unfortunately I was not able to purchase a vehicle that day but once I am Kevin is without a doubt the guy that I will be giving my business to. More