Fort Mill Hyundai - Service Center

Since I wasn’t able to respond to Hyundai’s response…. or lack there of it proves the authenticity of all the negative reviews…all you get is canned copy and paste request to call their general line. Sho or lack there of it proves the authenticity of all the negative reviews…all you get is canned copy and paste request to call their general line. Should they be calling ME? Haven’t heard a word from service department or owner after leaving this review on multiplex platforms. The owner was contacted by myself and my father before and after the experience. Fort Mill Hyundai is great if they do the job right. But if they make a mistake don’t expect anything but the worse. May the odds be in your favor or avoid this place More

Over the past 15 years, my family has purchased 7 new and 2 used Hyundais, including 2 Genesis and 2 Tucsons we currently own. However, the service we recently experienced at the Fort Mill, SC, location—spec 2 used Hyundais, including 2 Genesis and 2 Tucsons we currently own. However, the service we recently experienced at the Fort Mill, SC, location—specifically from Service Manager Tony—was so unacceptable that my father, a longtime loyal Hyundai customer, no longer wants to purchase Hyundai vehicles in the future. My car had an alternator replaced but broke down 20 miles later, leaving my dad stranded for hours. The car was towed, and the staff promised to call me first thing in the morning, which they did—30 minutes before opening. The Service Manager assured me the car was already in the bay and on the lift, and that we’d have it back by early afternoon. At noon, neither my dad nor I had heard back, so we called. We were told the car hadn’t even been assessed yet. Tony promised to call back in 15 minutes but didn’t. When I called again, I was told the alternator hadn’t even arrived. I explained that I was facing a time-sensitive situation and could lose my job if the car wasn’t fixed that day. I even suggested that someone pick up the alternator instead of waiting for delivery. Tony’s response? He accused me of “disrespecting” him and refused to speak with me further. I didn’t yell or use profanity; I simply expressed urgency and frustration. His response felt immature and dismissive. Later, my dad and I decided to go to the dealership to wait for the car. Despite being on-site, Tony refused to speak with me face-to-face, opting to call me on the phone instead. He then claimed the car should stay over the weekend to test the alternator’s charge—a completely different answer from what he’d told me earlier in the day. I asked why this wasn’t mentioned sooner, as I could’ve taken the car elsewhere for faster service. Tony’s response? He denied we’d spoken earlier that day, even though we’d had multiple conversations. By 2:30 PM, it was clear the timeline kept changing, and Tony remained avoidant and defensive. Finally, as the last customer of the day, I got a brief 20-second explanation that the car was charging at 40 miles and ready to go. Beyond Tony’s unprofessionalism, there were other issues: - Staff tried to upsell windshield wipers, claiming mine were bad, despite them being brand new. My dad brought them to the service desk to prove otherwise, but they insisted I needed replacements. - Deceptive communication regarding parts sourcing and unexplained delays in the repair timeline. - Poor management practices, including avoidant and defensive tactics. - Accusing a customer of being “disrespectful” instead of addressing valid concerns. - Zero concern for the customer’s safety, schedule, or experience. This level of unprofessionalism has cost Hyundai a loyal customer. We’ve spent hundreds of thousands on their vehicles over the years, but after this experience, my family will not be purchasing another Hyundai. More

Would never purchase a car from this dealership. In my opinion, the service department is unethical. After several scheduled service visits, where I mentioned a problem with the wheel finish, I fi In my opinion, the service department is unethical. After several scheduled service visits, where I mentioned a problem with the wheel finish, I finally found documentation that the wheels should have been prepared. However, my vehicle was then 3k miles out of warranty and they refused to cover. Again, this was after I asked about the wheel problem several times prior to warranty expiration. More

I had my car serviced yesterday at Fort Mill Hyundai and was extremely satisfied with the experience. Carlos was so pleasant and efficient in getting my car taken care of. All the rest of the team appeared was extremely satisfied with the experience. Carlos was so pleasant and efficient in getting my car taken care of. All the rest of the team appeared to be hard-working and they answered all of the questions I had. I will see them again for all of my service needs. More

I appreciate the kind words and accurate service that Tom provided on my warranty service repair for the 2019 Tucson. It's wonderful to actually have kind and understanding service department to deal with at provided on my warranty service repair for the 2019 Tucson. It's wonderful to actually have kind and understanding service department to deal with at this dealership starting with Tom. I can see that Tom is a great asset to the service department. And once again, thanks for your prompt and courteous services provided. More

Tom Furey always makes my service appointments fast and easy. Tom is very personable and I appreciate the care he takes to make sure all issues are addressed. easy. Tom is very personable and I appreciate the care he takes to make sure all issues are addressed. More

Tom was helpful, as always. He is attentive to our needs and always an easy person with which to work. He is attentive to our needs and always an easy person with which to work. More

On time & they did what they said nice waiting place have snacks and drinks and tv to watch have snacks and drinks and tv to watch More