Fort Mill Ford - Service Center

Had transmission replaced with verbal understanding warranty covered unlimited miles and three years; however, Service specialist was unable to provide documentation of stated 3 year, unlimited mile wa warranty covered unlimited miles and three years; however, Service specialist was unable to provide documentation of stated 3 year, unlimited mile warranty. Nothing pertaining to warranty was in writing on the repair ticket or otherwise. After a considerable wait upon a return visit to service dept. and insisting on written confirmation, the service manager produced a page from the service manual that detailed warranty provision. . Would suggest, going forward, that warranty provisions be included on the service ticket to confirm warranty in writing for the customer. More

Love coming here every time. Staff is great and knowledgeable. Service is always good. Definitely recommend to my friends and family! knowledgeable. Service is always good. Definitely recommend to my friends and family! More

Very professional. Extremely courteous Service Advisors and Technicians. They delivered the vehicle on time and as promised. and Technicians. They delivered the vehicle on time and as promised. More

Customer service was great. Got me in and out in a timely manner. Would definitely recommend people to Fort Mill Ford. manner. Would definitely recommend people to Fort Mill Ford. More

I was initially doing a drop-off but I had to change plans and wait for my vehicle. Frank told me he would do his best to get me worked in and he did. I was in and out within an hour. Overall, the servi plans and wait for my vehicle. Frank told me he would do his best to get me worked in and he did. I was in and out within an hour. Overall, the service was excellent thanks to Frank. More

Disappointing customer experience!I brought my 2021 Disappointing customer experience! I brought my 2021 escape in yesterday for a 10,000 mile service, oil change, tire rotation, top off fluids. W Disappointing customer experience! I brought my 2021 escape in yesterday for a 10,000 mile service, oil change, tire rotation, top off fluids. When I dropped off the car I mentioned that the active emergency braking wasn't responding the way it had previously worked when I picked the car up from the dealer and that the lane centering was only working sometimes. The service consultant I dropped the car off with was not even aware that Ford's had an active emergency breaking feature, she told me that she thought it was only offered in Hondas. Once she realized this was more than just a simple 10,000 mile service she was not very friendly kind of stared at me and did not appear interested in what problems I was having. I own two 2021 Fords and am familiar with the way these systems work. Fast forward to 6 hours later she calls me to tell me the car is ready to be picked up the service has been completed and a technician has taken the car out for a drive and sees no problem with the lane keeping assist and active braking only works with the stationary object in front of the car while the cars traveling between 5 and 50 mph. She also tells me I need to pay $136.00 for the technician to drive my car the 10 miles that he drove it to check the lane keeping assist. I lease new Fords every 2 to 3 years because I expect to have a good quality car with good quality service I don't ask for much but I think it's ridiculous for me to report a problem that's associated with safety and for a technician to provide a subjective response and ask me to pay for a simple diagnosis which I happen to disagree with because my other car doesn't roll out of the lane the way this car does. On the way home from the dealership I realized that the driver side window had a slight breeze coming from the seal. I'm actually afraid to bring the car back and ask them to look at it because if the next technician decides there's no problem they're going to want to charge me again for asking them to look at something that I know exists. I don't know what's happened to the Ford service department but they seem to have very little interest in the customer's experience and providing value for service. I've been living in the Carolinas for 6 years and have leased 3 Ford's. If I can't trust the Ford service department, there's no way I can continue to lease the Ford brand. More

Everyone was helpful and the repairs appear to have been completed correctly. Wish the work had been performed a little quicker. completed correctly. Wish the work had been performed a little quicker. More

Great experience with service. Easy to make appointment and it was completed on time. All issues taken care of. Tony Pompeii was great- friendly, responsive and helpful. and it was completed on time. All issues taken care of. Tony Pompeii was great- friendly, responsive and helpful. More

Very courteous from the time we brought the truck to the scheduled service, we will be returning for servicing and buying another vehicle scheduled service, we will be returning for servicing and buying another vehicle More

This review is for FMF's Service Department. I've brought my Fords here for ALL scheduled service and maintenance visits since June 2012. Have had nothing but A+ positive experiences each and every time. my Fords here for ALL scheduled service and maintenance visits since June 2012. Have had nothing but A+ positive experiences each and every time. More