Fort Mill Ford

I purchased my vehicle here in Dec 2012. The must have had a internal restructuring. I used to get very good service here. This latest experienmce has been appauling. I had my vehical towed The must have had a internal restructuring. I used to get very good service here. This latest experienmce has been appauling. I had my vehical towed in on 21 March 2023 to repair my water pump and front struts. I got notification my car was ready 25 April 2023. I understand logistical delays, but there was no offer for use of after market equipment. When I went to get my car, the passenger fender well under pinning was detached and the bumper was sticking out abut an inch. It sounds worse than it really is, its a simple fix - slap a mounting pin in place and you are golden. Instead of owning this, the tech denied he had anything to do with it even directly after he literally pointed out he had to remove the underpinning to get to where he could work on my vehicle properly. More

Excellent service. Explained everything and very pleasant to deal with. Had to order a part and will do everything they can to expedite getting it. Explained everything and very pleasant to deal with. Had to order a part and will do everything they can to expedite getting it. More

2023 ford explorer less then 1500 miles and the stupid xxx is already in the shop!!!!! xxx is already in the shop!!!!! More

Came in for oil change and rotation and that is what I got. Nothing more to say. Was treated average so review is average. got. Nothing more to say. Was treated average so review is average. More

This is the 3rd consecutive visit I’ve received terrible service. In fact this visit they never even looked at my 2021 F-150 with 1600 miles that had 3 different warranty issues. Dropped off at 10:30am fo service. In fact this visit they never even looked at my 2021 F-150 with 1600 miles that had 3 different warranty issues. Dropped off at 10:30am for a pre-scheduled 2pm appointment. Called advisor multiple times with no answer, finally left message at 4:30. Finally received a call back after 5 that they were too busy and never even looked at my truck. Fort Mill Ford clearly doesn’t stand behind their product. Will NEVER go back and NEVER recommend them to anyone. More

Had a warranty issue that they wouldn’t help with. I went to a different dealer who took care of it no problem. I also asked to speak with the service manager and he said he didn’t have time to talk w I went to a different dealer who took care of it no problem. I also asked to speak with the service manager and he said he didn’t have time to talk with me. More

Very good service it was quick and easy I’m truly happy will return great service will return great service More

After calling my Lincoln dealership to help me with my issue with my Lincoln with no real satisfaction, I went to fort mill ford, it was like night and day. They had excellent customer service skills. T issue with my Lincoln with no real satisfaction, I went to fort mill ford, it was like night and day. They had excellent customer service skills. The technician took care of me very quickly. Tell me what he thought. The problem was, and got my car in for an appointment in a timely manner. I highly recommend going to Fort Mill Ford for your cars service. More

Our salesperson William Kennedy made my dream purchase happen. Ford had delays in our truck build, but I was always kept informed. when I received the truck, he assisted in make sure everything I needed happen. Ford had delays in our truck build, but I was always kept informed. when I received the truck, he assisted in make sure everything I needed done to it that production couldn't get done happened. More

Tony Pompeii was great to work with and took my calls when I checked on the vehicle. He also called with updates. when I checked on the vehicle. He also called with updates. More