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Fort Mill Ford

Fort Mill, SC

4.7
279 Reviews
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801 Gold Hill Rd

Fort Mill, SC

29708

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Showing 279 reviews

February 14, 2024

Brought Truck in was charged $250 for diagnosis it was the Cadillac Converter, wanted to charge $2400, it only had 84K miles, tried to call service Manager 4 times left messages, never received call back, More

by kathyjones35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept.
Feb 17, 2024 -

Fort Mill Ford responded

We regret to hear that you are displeased with your recent experience with us. Fort Mill Ford only sells and installs OEM Ford parts. The catalytic converters we quoted were OEM parts that are priced identically to all Ford dealers. You were able to obtain aftermarket catalytic converters at another dealership which certainly reduced your cost but does not provide the same quality or warranty coverage as an OEM Ford part. I apologize that we did not provide that explanation when you visited. - Fort Mill Ford Management Team.

Feb 17, 2024 -

kathyjones35 responded

No, I received an OEM Replacement with a warranty, but nice try!

February 09, 2024

Chris M. was helpful and patient as I made sure to get the vehicle I would want for years to come. More

by Dpcpromos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris
Feb 13, 2024 -

Fort Mill Ford responded

We're happy you found our staff to be so supportive during your experience here at Fort Mill Ford. Thank you again for the great review!

February 08, 2024

We had a great experience shopping at Fort Mill Ford. We always experience very good service. More

by Sheryl565
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chasity Rodriguez
Feb 12, 2024 -

Fort Mill Ford responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 04, 2024

Service was great, coming from out of state, the communication was critically important and Sammy handled that well. More

by Cswanclark
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samuel
Feb 06, 2024 -

Fort Mill Ford responded

Hi, we are very happy to have provided you with such a positive experience! Cswanclark, thanks for taking the time to leave a review.

February 04, 2024

The entire experience was amazing! There was never any pressure to purchase, the environment was very comfortable, and the staff were very professional and listened to every concern o More

by richardgelsomino
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian
Feb 08, 2024 -

Fort Mill Ford responded

Richard, we're glad to hear you enjoyed your visit. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 18, 2024

Fort Mill Ford handled my F150 purchase in a friendly and professional manner. I believe they acted fairly and therefore I would recommend them to friends. More

by Jay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Salesman was Billy
Jan 19, 2024 -

Fort Mill Ford responded

Jay, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 15, 2024

I had a great experience with the team at Fort Mill Ford. William Kennedy was my salesperson and he was extremely helpful and knowledgeable. You can definitely tell that this team is well experienced and com More

by jmillsnc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Kennedy, Eric
Jan 16, 2024 -

Fort Mill Ford responded

Thank you for your kind words and this wonderful review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 30, 2023

This dealership is friendly and respectful. Any questions were addressed right away and no hidden cost. From their sales to the finance was smooth and stress free. When having a concern after t More

by Haroldrhyne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob, Eric
Jan 01, 2024 -

Fort Mill Ford responded

Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 29, 2023

My wife and I had a great experience after going to several dealers. Eric and Bob did a great job to close the deal without all the back and forth. I would highly recommend if your in the market for a More

by stan03
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Szal and Erc Curtis
Jan 01, 2024 -

Fort Mill Ford responded

Stan03, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 22, 2023

I had a great experience getting my Ford F-150 Lightning. The staff was super helpful and friendly, and went over the vehicle with me so I understood its features. I love my Lightning, it is the nicest vehic More

by Don L
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike
Dec 26, 2023 -

Fort Mill Ford responded

Hi Don L! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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