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Fort Mill Ford
Fort Mill, SC
274 Reviews
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Showing 274 reviews
February 18, 2016
Terrible experience Took son to purchase 1st truck,bought a CERTIFIED pre owned F-150 since I have been a lifetime Ford man,wanted to steer him right,well,took 1 1/2 mont Took son to purchase 1st truck,bought a CERTIFIED pre owned F-150 since I have been a lifetime Ford man,wanted to steer him right,well,took 1 1/2 months to get tag,a little over a month old the brakes went out,now in 2nd month started backfiring,took it to a closer dealership which fort mill suggested previously when brakes went out since it is a CERTIFIED truck,they say plugs causing the backfiring and that's not covered and it will cost us 520.00,called fort mill ford since only had teuck 2 months and was told by sales mgr,sorry nothing we can do..its sad that a multi million dollar dearship would do this to a customer,not only did they lose me as a customer but Ford lost a lifelong dedicated buyer over 520.00,I deal with customers all day long and to say there is nothing we can do is a bald face lie..I fight for my Customers. Terry Hudson More
by tehuds
Employees Worked With
used sales mgr.
October 28, 2015
Worst experience ever I have been dealing with them for 6 months now. I asked them if they could find me a certain mustang i was looking for. They said no problem they woul I have been dealing with them for 6 months now. I asked them if they could find me a certain mustang i was looking for. They said no problem they would put me on a wish list. I haven't heard anything from anyone for 6 months. "I" found one i liked and had it tranferred to the dealership. Took forever to get that done. Went in and test drove it and made them a fair market value offer. They basically told me they couldn't do anything for me. What's new,they haven't done anything for me since the beginning. Very poor customer service. Don't buy from them unless you don't mind spending way too much. More
by Mike1234
Employees Worked With
Mark Moore. Kateland Harward
September 12, 2015
STAY AWAY If you don't plan on trading in your old vehicle than it might be a good place to shop. If u r trading you are going to get crushed on the deal. I If you don't plan on trading in your old vehicle than it might be a good place to shop. If u r trading you are going to get crushed on the deal. I increase my price by 3000 dollars and they never budged one red cent. They don't really want to sell you a vehicle the just want to rob you blind! More
by mvtaormina
Employees Worked With
Todd Grub
September 07, 2015
Cannot trust Fort Mill Ford Do not believe these folks. They emailed me twice, one phone call and one phone message setting up an appointment to test drive a car. They said tha Do not believe these folks. They emailed me twice, one phone call and one phone message setting up an appointment to test drive a car. They said that the car was reserved for 24 hours and would be available. Their exact words " We are holding this vehicle just for you...." I drove 100 miles, and no car. It had been 'sold'....waiting on financing..... Then had to drive 100 miles back. Quite simply, you cannot trust Fort Mill Ford. More
by srgwide
Employees Worked With
Eileen Forrester
August 29, 2015
Misleading, confusing pricing Internet pricing confusing and misleading. You will not get the advertised pricing. Pushed toward more expensive Ford financing (5.99% versus bank at Internet pricing confusing and misleading. You will not get the advertised pricing. Pushed toward more expensive Ford financing (5.99% versus bank at 2.84%), or many incentives disappear. Sales process segmented and incoherent. associates didn't really know vehicle, pricing, or incentive overviews. No real attempt to try and fit a plan to the customer. Been in sales 35 years, so I know a scam when I see one. More
by Da F-150 Gastonia
Employees Worked With
Rather not say
December 17, 2014
Buyer beware Purchased a 2006 Jeep Grand Cherokee, June 2014, I was looking for a good used car for my daughter so I decided to go to Fort Mill Ford. The salesman Purchased a 2006 Jeep Grand Cherokee, June 2014, I was looking for a good used car for my daughter so I decided to go to Fort Mill Ford. The salesman was nice but told several lies to me about their inspection process. I was told everything on the vehicle was check out and that EVERYTHING was fixed or replaced. I was really impressed because I thought great everything is done and fixed down to new tires. Yay!! So I thought. I was a complete IDIOT. DO NOT follow in my footsteps. DO NOT believe them when they show you a document and say everything has been fixed on the car. PLEASE PLEASE take my advice and go get the vehicle checked out. Low and behold the battery was bad and the vehicle had to be towed twice in the first 14 days. At my expense. And less than 10,000 miles from the purchase ALL THE FRONT BRAKES AND ROTORS ARE BAD. News alert What happened to the inspection from top to bottom??????? If the brakes are bad now they were bad WHEN I BOUGHT IT!!!!!!!!! SAVE YOUR MONEY DO NOT BELIEVE THEIR INSPECTION PROCESS......................I really wish I would have went to a TOYOTAL DEALER. More
by Jenny
Employees Worked With
used sales
December 10, 2014
Pack a lunch, you will be waiting a while for service took my 2014 F 150 in for a safety recall. My scheduled app. was for 10 am, at 11 am my truck was still sitting in the service lane. Service mgr. no took my 2014 F 150 in for a safety recall. My scheduled app. was for 10 am, at 11 am my truck was still sitting in the service lane. Service mgr. no where around. Service manager will not return phone calls. Not sure what level of service they offer, never made it to service area. More
by Ellieweezer
Employees Worked With
Frank
October 03, 2014
Great Experience with Fort Mill Ford. I bought a 2012 fusion sel from Fort Mill Ford a few months ago and it was buy far one of the best dealership I have ever worked with. I am younger an I bought a 2012 fusion sel from Fort Mill Ford a few months ago and it was buy far one of the best dealership I have ever worked with. I am younger and most of the time I do not receive the respect I would Like to do to my age. My money spends the same way. Fort Mill Ford showed me the respect that I demand and I really appreciate that. I will continue to recommend this dealership to friends, family, and Co workers. Thanks Fort Mill Ford. David. More
by phidav03
Employees Worked With
Scott benner, Brandy
May 23, 2014
Our Loyalty Stays Here! We are a Ford family so when we moved to the Carolina's in late 1996 we wanted to find a Ford Dealership and service department to work with. We need We are a Ford family so when we moved to the Carolina's in late 1996 we wanted to find a Ford Dealership and service department to work with. We needed some work on a used Explorer that we had bought prior to moving here and discovered the fabulous guys at Fort Mill Ford's Service Department! We have been working with Clyde and Big Dave ever since! They always take great care of us. They are always honest with what we need and treat us as friends not just a number. Here we are 17 years, and 3 new cars (all bought at FMF) later and still getting ALL of our service done here. It is especially pleasing to us to know that in a world where loyalty doesn't mean as much and people change jobs often - we are still working with the same team here that knows us and our vehicles! More
by JustineBentley
Employees Worked With
Dave (Big Dave) Kozarich
January 01, 2014
The experience we had at Fort Mill Ford was great they did not pressure you into buying something that you did not want. They help us choose an F150 that fit what we was looking for. This will be the seco did not pressure you into buying something that you did not want. They help us choose an F150 that fit what we was looking for. This will be the second F150 we purchace from them. Thanks so much to William and Todd More
by Moss3
Employees Worked With
William Kennedy and Todd Grubbs
