Fort Mill Ford

Great dealership Dealing w Terrance was a great experience. He was on top of everything. This is the second used car I've bought from them and I will definitely deal w Dealing w Terrance was a great experience. He was on top of everything. This is the second used car I've bought from them and I will definitely deal w them again. Hopefully my next visit I can buy new. More

2nd Car purchased in 2 years. We just purchased our 2nd vehicle from Ft Mill Ford and the experience was the same as the 1st. Friendly, knowledgeable staff who went above and beyo We just purchased our 2nd vehicle from Ft Mill Ford and the experience was the same as the 1st. Friendly, knowledgeable staff who went above and beyond to get us into our new truck. Great Experience! More

What a Great Experience! I always hated going thru the runaround of car dealers but I have to say this was quite an exceptional experience. Lou Angelici was extremely knowledg I always hated going thru the runaround of car dealers but I have to say this was quite an exceptional experience. Lou Angelici was extremely knowledgeable, helpful and above all he treated me with the utmost respect.He walked me through every step...no games!! What a professional and what an impressive dealership. More

Louis Angelici was great! Great experience! No pressure but great inventory and amazing prices. I drove over an hour to get here, and I'm glad I did. Louis Angelici was grea Great experience! No pressure but great inventory and amazing prices. I drove over an hour to get here, and I'm glad I did. Louis Angelici was great - ask for him for great service! More

Terrible experience We had a bad experience at Fort Mill Ford. They take every opportunity to bill diagnostic charges that are not necessary. Goodyear diagnosed our prob We had a bad experience at Fort Mill Ford. They take every opportunity to bill diagnostic charges that are not necessary. Goodyear diagnosed our problem (bad PCM Module) with a 1 hr. diagnostic charge ($125) but could not repair because it required Ford to program the new part. Fort Mill charged 3 hrs. diagnostic charge (over $400) to come to the same conclusion. Once new PCM module was installed, this resulted in the AdvanceTrac light on the instrument panel staying on. This was the first time this had ever happen and we figured it was related to the new PCM module. Fort Mill wanted to charge another 1 hr. diagnostic charge regarding the AdvanceTrac rather than contact Ford Tech Support for help. We refused to pay. They finally contacted Ford. When we went to pick up the car, you guessed it, the AdvanceTrac light was still on. They called Ford again and it was finally fixed. It was all about properly reprogramming the new PCM module. How long did they have our car? Over 2 weeks. We were not pleased. More

Started out good and turned out to be a poor experience. I had went down the Fort Mill Ford to check out new F150's since I am in the market for a new truck. I went through the process of telling them what I had went down the Fort Mill Ford to check out new F150's since I am in the market for a new truck. I went through the process of telling them what I was looking for and he showed me a few brand new 2017 Ford F-150s. I test drove one and it was a nice truck. Scott advised me of how long he'd been selling trucks and how he had been a part of the dealership for a while. He was super nice and knowledge. We did the test drive, had my vehicle, evaluated, and even had a credit check done. That is basically when the customer service went down the tubes. When I went in initially I had advised of the range I was looking for prior to any test drives or anything. I was told shouldn't be a problem. When Scott came back with the numbers he was $200-300 more a month than where I wanted to be. He had asked if I was interested in a used truck and I was. I was told he'd call me back the next afternoon with some different options. I got no call back at all Thursday. I call the dealership on Friday myself since I hadn't heard back. I was told he was busy with another customer which is fine. No call back. Saturday/Sunday went by. No call back. I've worked in customer service long enough and have purchased enough vehicles to know you don't do that. When you say you're going to do something then do it. I am still in the market for a truck and have been looking at other options but find it frustrating that I went through all that and that's the best they can do. More

Awesome car buying experience Place isn't your typical dealership. They actually treat you like you're a human. Ben and Keith were straight forward and helped me out where they wou Place isn't your typical dealership. They actually treat you like you're a human. Ben and Keith were straight forward and helped me out where they would. Pricing, fee's, trade value, financing was all straight forward. More